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February 2024 by Shin Gouki
Great experience she was super cool and helpful
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January 2024 by Rudradatt “Randy” Persaud
Our Rep was Angie K. (original review 1/5 stars)tldr; the rep was wrong about the promotion and we were charged $90 for returning a phone we had for 2 days. Don't go to this store. Go anywhere else. This is a 3rd party store. The manager refuse to add notes to the verizon account about this whole entire exchange.Last week we went to the Verizon store to inquire about an upgrade for my fiance's phone and to move her account to my verizon account. The rep we spoke to said that she, being a 8 year loyal customer, is eligible for $600 an iPhone 14. She also said that we can move her phone and promotions over to my plan "as soon as it is activated".We agree to purchase the phone when it is shipped in. A week later, the phone arrives. We go to the store and activate the phone.A day later, I called Verizon support to request for her line to transfer over. It was then I learned that the rep was mistaken about how promotions work. It turns out my fiance would lose her $600 in credits applied over 36 months if she were to move over. Secondly, I found out that the rep sneaked a $39.99 "set up and go" that was never discussed with us.We went to the store today to return the phone with a different rep. Upon returning the phone, we were charged a $50 restock fee on top of everything. We did not have the original box, so we were charged another $50 again (fine).Ultimately, I am out $139.99 ($50 is on us for not having the box) in this exchange - wasted 7+ hours in store, and 4+ on the phone with verizon support. No new phone.01/19 Update:We reached out to customer service and we came to an agreement to settle the matter.
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December 2023 by Melissa Allen-cox
Good people work here
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December 2023 by Cayla Suker
Angie was great, I think you guys need to hire more help so she isn't working alone that's just not fair to her at all
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November 2023 by Tammy Couch
Great customer service! Really makes you feel like family! Thanks to Patty she was so nice and friendly!
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November 2023 by JEREMY AND AMANDA SIMMONS
Quite possibly the worst Verizon store I have ever been to. From the condescending associate to waiting almost 6 hours to get a phone, the experience was quite horrible.
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November 2023 by Pastor Sheryl Davis
The service agent was good. However, there is a long wait. Why??? Is there only one agent on duty. This is so sad.
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October 2023 by Jackie Tyson
I was very satisfied with the process. Any questions I had were answered with clarity. I love my new phone.
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September 2023 by Kimberly Hollie
Needed a new phone since mine was no longer charging. Came to this location and was helped by Angie, hands down best service I've had from a Verizon store so far. Helpful, informative, and knowledgeable on all the devices. She was able to find a promotion the worked for me and the upgrade I needed. Thank you.
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September 2023 by Danny Schuster
Mason made it very quick and painless for me to upgrade my phone. In and out of the store in under an hour!
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August 2023 by Kayanna
Went to this location a few times and I have to say that Angie was a big help. She was always patient and attentive to help with our concerns and even if she couldn’t get the answers directly she kept trying to find a solution.
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July 2023 by Claudette Roberts
The ladies were very helpful and very nice. They helped me with everything that I needed and beyond.
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July 2023 by L. Ellison
They have only one employee working A WHOLE STORE. Don’t come here unless you want to wait hours to even be spoken too. I HATE VERIZON.
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May 2023 by Maci Nease
Scott was SO helpful! He went above and beyond to help me get a new phone and set it all up! He was so kind, everyone go check him out for your electronic needs!!
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April 2023 by Beth Abbate
Angie was a huge help! We are so grateful for the time she spent making sure everything would work correctly and troubleshooting with us. Highly recommended this location.
