Visionworks Village on Pooler Parkway is an optical retailer dedicated to providing a superior customer experience. The store features a wide selection of glasses and contact lenses for all ages, including designer brands like Ray-Ban. Many customers appreciate the courteous and helpful staff, with particular praise for Dr. Potts, who takes time to engage with patients and personalize their vision needs. However, there are mixed reviews about the front desk staff, with some customers feeling ignored or rushed during their interactions. A few have noted that the service at the front could improve significantly, as it impacts the overall experience. Despite some challenges with wait times and customer service at the front, the quality of care from the doctors is highlighted as exemplary. Patients have found the eye exams thorough and educational, receiving advice on eye care and suitable contact lenses. Additionally, the store's process for handling prescription issues has been noted as efficient, with staff like Park going above and beyond to resolve concerns. Overall, while the eye care services are well-regarded, it is essential for management to address front desk service to enhance the overall experience for customers.
