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April 2024 by Andrea Kelly
I visited this branch today. I came across a young lady by the name of Erica. She holds one of the highest levels of customer service! Although I’m not a Wells Fargo member. After having this exceptional experience. I may consider!! Erica needs a raise!!
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March 2024 by Juan Hernandez
Good service, everything is good ,just the parking lot,is to small, specially for the seniors,hard to park.
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March 2024 by BJ Williams-EL
ATM is out of order
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March 2024 by Lauren Tippett
Our banker Jason was so helpful to me and my husband! He actually cared! Give that man a raise!
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February 2024 by Brittney Rigdon
Rudest ppl I’ve ever had to deal with. This is not the bank you want if you ever need to speak with someone quickly, bc when you finally do get through they will make sure to tell you what an inconvenience your call is.
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February 2024 by 조경훈
Good to see people in this branch are trying their best to be the worst Wells Fargo. I made my appointment at 4pm just to open the account, waited about an hour for it. I was very impressed when male staff was making stupid excuses passionately. Of course, he cannot apologize.
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December 2023 by Cara Sanderson
Received amazing customer service and all the other interactions I seen while in there did too! It was quite refreshing! Thank you! Friendly, helpful and efficient!
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September 2023 by Judith Bender
Long wait in line for one (1) cashier
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May 2023 by Larry Zehfuss
Very friendly and efficient tellers. I had a great experience this morning.
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April 2023 by Samantha Ball
Literally the worst bank!
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April 2023 by Garrett Hite
Slowest wells fargo branch. WHEN IS POOLER GOING TO BE WORTH A NEW/BIGGER BRANCH.
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April 2023 by Erica Usher
1) If you're thinking of banking here, simply look at the reviews. Despite their abominal reviews, they change nothing. So expect 1 star service.2) Customer service is the worst! Not only does it take 30+ minutes to get someone on the phone at the 800 number, going in the bank is even worse.3) My daughter is recently engaged to a gentleman who lives in another state. He is a current customer at Wells Fargo. They went to the bank to open a joint checking account to use for the wedding. Wells Fargo would not accommodate them. Said they had to have an appointment, said they could not wait in case someone else did not show up for their appointment. The manager said they only allow 3 appointments for the entire Saturday banking hours, and they are booked for the next two Saturdays. Circling back to customer service: if there is obviously such a need of in person banking that they book out two full weeks, should they do something to ease customer access? The answer is a resounding NO, because they do not care about their customers or the service they provide.
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April 2023 by Guy Fawkes
Ms. Gloria was an amazingly helpful banker in a stressful situation.
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April 2023 by Karen Wainright
This branch is horrible if you are needing to do business inside. I went in to do something that would only have taken 20-30 minutes max. The male banker rudely asked me if I had an appointment (mind you I was the only customer waiting) and I told him no. He said, well you may have to wait a while, there are only 2 bankers. I asked him how long is a while and he said 5 to 15 minutes, so I said I would wait. The female banker at the first desk, who was the only nice one, also said someone would be with me soon. She was already helping a customer when I came in. Then the other female banker, finally came and asked if I needed help. I told her what I needed and she said I would need an appointment. I wasted 20 minutes sitting there. I was told by two different bankers that someone would wait on me and then told I would need an appointment. I know for a fact what I needed done would have only taken a few minutes. I had already been to a couple of other banks to do the same thing without any problems and no appointment. I've been with Wells Fargo since the 1990"s and I'm seriously considering moving my account. I have never needed an appointment at Wells Fargo or any bank to do business with MY money. Please look into some customer service classes for your employees. The ones that were rude were told why I was there. It's bad enough what I've had to personally go through and then for your employees to make it that more difficult is ridiculous! For the time being, I will no longer bank at this location! I was also forced to give 1 star or I couldn't post this review!
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April 2023 by maughnchris
This location has constant ATM issues. Either no cash or machine is broken.