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December 2023 by Justin Lewis
Stopped in today to buy windshield washer fluid and a $12 trim tool. At first, I couldn't find washer fluid and asked a gray haired lady working the counter. In a condescending tone she threw a wave to a back corner of the store and said it is over there. I picked up my fluid and went to the counter to pay. She had now moved to stocking inventory and just looked at me and continued for another minute while I stood there before she came over for the transaction. She scanned my first item and said "I need your phone number." I told her I don't have one to share-- because I don't give out my number to retailers. She then glared at me and said I've already scanned the item, so "what do you want to do?!" She was refusing to sell to me unless I shared a phone number. I kindly told her to "Keep it"! And walked out. This lady needs some serious training or a new job.... I went to Autozone and not only found the same items for less money, but they had no problem simply letting me buy it without a phone number. My advice, go to Autozone...I will not be back to Advance Auto Parts again.
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September 2023 by Natascha Lockhart
Title: Extremely Disheartening Experience at Advance Auto Parts, Powder Springs/Dallas Hwy: Unprofessional Behavior UnacceptableI recently had an experience at your store location that I feel compelled to share. I purchased a battery during a visit to Warner Robins, which unfortunately turned out to be the wrong one for my Yukon. Back home in Powder Springs, I promptly returned the battery to the nearest store, a mere 5-minute drive from my house. The events that transpired during this return were deeply disheartening.From the moment I walked in, I was met with an unwelcoming attitude from Cheryl Ann. I explained that I needed to return the battery, to which she harshly responded with a curt, "why?" I informed her that the battery wasn't suitable for my truck, only to be met with further condescension. Throughout our interaction, I couldn't help but notice the glaring contrast between Cheryl Ann's demeanor and my previous encounters in other stores.As a Black woman, I am no stranger to the microaggressions and disrespectful attitudes that unfortunately persist in our society. Cheryl Ann's tone and demeanor during our exchange were particularly concerning, considering my identity and her role as a store representative. Her questioning, "humor me, you say you have a Yukon?" felt not only disrespectful but also dismissive of my valid concerns.In an attempt to address my dissatisfaction, I approached Cheryl Ann to request to speak with the manager. To my astonishment, she claimed to be the manager herself. I proceeded to address the situation, expressing my disappointment in her behavior. Instead of acknowledging the issue, Cheryl Ann seemed taken aback and continued to justify her actions.What shocked me even more was her assertion that her experiences as a woman in the automotive business made her understand my perspective. This comparison belittled the complex issues I was trying to address and showed a clear lack of understanding. Her attempts to deflect and dismiss my concerns only added to the distress of the situation.The entirety of my interaction with Cheryl Ann was distressing and left me feeling hurt and disrespected. I cannot emphasize enough how deeply troubling it is to experience this level of unprofessional behavior, especially from a store representative who should uphold a standard of respect and courtesy.Ultimately, I have decided that I can no longer support a store that employs individuals who display such blatant disregard for the dignity of their customers. I will not return to this store location or any other associated location. It's disheartening to realize that such attitudes still persist, and I cannot in good conscience contribute my hard-earned money to a business that allows such behavior to continue unchecked.In a time when diversity, equality, and understanding should be paramount, this experience stands as a stark reminder of the progress we still need to make as a society. I hope that my feedback will be taken seriously and that appropriate action will be taken to prevent such incidents from happening in the future.
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July 2023 by IAP MAD Team Lead
Customer service was excellent. Can't remember the name of the attendant, but he was very polite and helpful.
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July 2023 by Meshandra Brown
I don't recommend anyone to work at this location. I had a friend that worked at this location, and many times sacrifice his off days to fill in at other store location. The store manager Ann is threatened by anyone that knows more than she does. She's been with the company for years but has a power struggle issue and authority. Very insecure in who she is.Has a employee on payroll but doesn't wait customers because she's friends with the family. Unethical, Unprofessional and not knowledgeable, just a warm body in the position as a Store Manager. This organization needs to send in private shoppers so they will see what takes place in this store.
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May 2023 by Alexis Harley
Patrick was great! Super helpful!
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April 2023 by T Meltdown
Guy was close to closing, but still asked what I needed and grabbed it for me while offering options to help. Quick in and out.
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February 2023 by juan molina
Fast professional service. Ann Loftis installed a battery in my Nissan without a glitch. The entire job testing and installation took less than 20 minutes.
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February 2023 by Zhani
The staff here are always outstanding!! Special shout out to LeRoy and the manager. Incredible service. Always kind, knowledgeable and helpful.
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January 2023 by Penny “MoneyPenny” Patterson
Great service! Very knowledgeable, helpful & friendly. Installed my new wiper blades for me, so I could safely get home in the rain. Wish I could remember the guys name who helped me. My receipt says LeRoy but not sure if that is correct. Either way, thank you so much for all your help! Happy Hollidays!
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October 2022 by Michael Marlow
I'm not a business major but maybe yalls employees shouldn't be blatantly staring at customers butts. Walked right out it was really weird.
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October 2022 by Kimmie Theteacher
The staff at this location are always helpful and accomodating.
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September 2022 by Ruth Nelson
Very helpful i needed my headlights bulbsI thank his name was Jeff . Very nice service
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May 2022 by Quinton Terry
Everyone that has helped me at this location, have actually helped me... They are all knowledgeable and know what they are talking about..
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April 2022 by Donald Crabtree
Food was good service was really good but I did not lock the kiosk
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December 2021 by BigGerman
Amazing and friendly service.