-
May 2024 by Phyliss Graham
Great customer services they help me update my profile so I could use my coupons because I have never been able to use my coupons for years because I couldn’t remember what my phone number was that I had set up over 20 years ago so I was glad for the assistance in her name was 0LANGE
-
May 2024 by Johari Davis
Kuwana in the pharmacy is a real problem. Her nasty attitude and rudeness is absolutely disgusting. She doesn't even offer the most basic levels of customer service. I will happily be taking my business elsewhere.
-
May 2024 by Ralph Bell
CVS needs to examine this pharmacy's method by which to serve the public. The 2.4 rating says it all. We're going to Publix.
-
April 2024 by Kiyla Johnson
Lazy pharmacy staff. I asked for a prescription to be transferred to them from another pharmacy and they told me that the process to do that was not simple so they couldn’t do it. If you’re not competent enough to transfer prescriptions then how are you filling them? I left without even responding to that foolishness. Save yourself a headache and go elsewhere.
-
April 2024 by David Robinson
Pharmacy; slow, incompetent, lazy, unprofessional and unfriendly. Go elsewhere for your prescriptions!
-
April 2024 by Tobye P.
For years my prescriptions had been filled at the CVS on Austell RD, Marietta. They were always pleasant and efficient, so when that location was closed I moved my account to the Powder Springs CVS at 2091 Lost Mountain Rd, expecting the same type of service. They were as similar as chalk and cheese. I've never had a clerk, much less a pharmacist be rude and abusive, but there's a first time for everything. This employee needs some serious customer service training, or to be kept away from people. There may be some unusual circumstances involved. Most people with her attitude would not maintain their employment for long. I regularly receive a 3 month supply of blood pressure medication from CVS. Usually I get a phone call advising it's ready a week or two before I'm due to run out, but this time I noticed I was down to a few pills, so I called to enquire. The pharmacy was closed for lunch, but the robot helper advised that my drugs had been ordered and would be ready the following Saturday after 9AM. Having experienced delays here before, I arrived on Monday to be told there was no prescription ready or, as far as I could tell, even ordered. I had already checked w/my doctors office and confirmed they sent the request. The pharmacist told me they had nothing to do w/the robot line-I thought it was a reflection of what's happening at the store, or what's the point? and proceeded to Yell at me, they didn't have any in stock, she'd have to check her orders etc. This is a standard generic medication, not rare or unusual. Apparently it was my fault she did not have the order prepared. When I tried to get confirmation of just when I could expect my order-which was supposed to be there 2 days before-she became angry and stormed off. This is not the way adults handle situations, especially when they are in the wrong. All I wanted was an apology for my wasted time and a confirmed date to pick up. Instead I was assaulted with a catalogue of her incompetence and hateful speech. The customer is not welcome here. I left and had the prescription transferred to Wal-Mart Neighborhood Pharmacy, where the agent there apologized that she had only 1 bottle in stock, but could have all 3 the next day-and she did. I should have left them sooner. This wasn't the first time that woman was disrespectful. Another time they were simply unable to get the drug I needed. After days of being put off-they had filled my other prescriptions-I finally called to inquire when I could expect it to be filled. This time the pharmacist made excuses, yelled at me over the phone and then hung up on me. I had it sent to Wal-Mart, they promised it in 24 hours and called me back 5 hours later to advise it was ready. There are lot's of pharmacy choices. I won't be returning here for further demonstrations of inadequacy and abuse. I advise this property be avoided. This location has proven it is unable to provide life-saving drugs needed in a timely manner, and has no consideration for their clientele. Don't take the risk of wasting your time and endangering your health, or being insulted by supposed professionals. Be rude to your customers-they'll go away.
-
March 2024 by Kiara tucker
Pharmacy takes to dang long. Shouldn’t have to wait 45+ min at the drive through ….
-
March 2024 by Carla Hicks
I had to pick up a few prescriptions my drive-thru wait
Time was good ??
-
March 2024 by Tonya O.
Horrible service by pharmacist Vincent. Rude is an understatement. He should be fired. With all of these horrible reviews I can't believe CVS keeps this extremely rude person handling people's prescriptions. The reviews speaks volumes. They deserve ZERO stars. I had to give them one so I could leave a review. I have called corporate to advise as well. Very Very Rude and unacceptable!
-
February 2024 by Rosa Alvarez-Barrios
Very RUDE cashier (apparently manager) named Olange, I went in there to ask for a head wrap for after my wisdom teeth removal, I was in a lot of pain. Olange ignored me and walked away when I approached her to see if she could help, she was helping someone else. The fact that she just looked me in the eye and walked off was very Rude, she didn’t even say a word, she could have said she was helping someone else and she would be with me in a little bit. But she didn’t. When I went to the register to check out I told her she needed better customer service and that she was very rude. Never going back! Olange should not be managing this store at ALL with her bad service. 2/21/2024
-
February 2024 by morneak smith
This is one of many reasons why this CVS is 2.5 Star. No professionals in the building.
-
February 2024 by Kirstin Fredrick
I see why they only have 2 stars. The worst customer experience I have gone through at CVS. I will not be coming back to this location.UPDATE: Just watched and recorded a pharmacist verbally attack customer! PLEASE DO NOT GO HERE!!!!!
-
January 2024 by shannon jennings
I've gone to this location on more than one occasion and the restrooms are always out of order. The staff is unhelpful and inattentive to the customers.
-
January 2024 by Erin Shaw
This is the worst experience I have ever had at a pharmacy. Routine prescriptions that I take every day are such a hassle to refill. The app does not work and staff has even said “it’s hit or miss”. Trying to get them on the phone is a nightmare and the automated phone service is terrible. Every time I call to refill, it’s as if I have never been there before. Takes days and multiple in-person visits and phone calls to get anything done. Please do something at the corporate level to address this, CVS.
-
January 2024 by S A
Terrible pharmacy staff1 hour wait time on hold to speak to a staff member
