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June 2023 by Tatsiyana Carter
Amazingggggggggg experience with this business! I left here about 2 hours ago with my Ford that is now running better than ever! My truck was overheating and I couldn’t figure out why. The guy I initially met (I can’t remember his name but he was very kind) provided me with a tow truck company to tow my vehicle to his shop which was a huge help because i did not want to wait 5 hours for roadside assistance. I was informed immediately when they figured out the issue and they had it done for me the next day (today)! The lady that works there kept me updated the entire time my vehicle was being worked on and the prices were beyond fair! She scheduled me for another appointment to get some other things fixed! Great business
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June 2023 by Sam Watkins
PAINT RUINED !Mechanically they did very well. I could have done without malicious destruction of my paint.J. CUYLER .
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January 2023 by Joe Miller
Initially took a vehicle in fto.replace an intake manifold in July 2022. I was told the part was not available due to supply chain issues. I ordered the part , took to the shop and waited for the repair to be completed. Once completed, picked up the car only to have the check engine light come back on. Returned the car to the shop, at which time I was told that the part was the problem and I should wait for part to come from the Atlanta Jeep Dealership.,this was now August . Again, told due to supply issues it would be Sep, then Oct, then November and finally Dec. In late November, I ordered the very part from a Jeep dealership in Bremen, drove to pick it up, took it to the shop and waited for the repair. The following day, at closing, picked up the car. Drove it 33 miles and the check engine light was back on.That was the last straw. Ended up taking it to another repair shop for diagnostic and repair. The job was completed in 3 days and the car is running beautifully. NG had horrible customer service. I had to constantly call to check on the status. They never bothered to let me know anything. This was not the first vehicle I had repaired there and there were problems then. I decided to give them the benefit of the doubt, but that was my mistake. Won't be back and won't recommend them to anyone, unfortunately.
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December 2022 by Greg Moore
Fixed my lights on my truck. They were a great help
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November 2022 by Marie Butler-Blake
Very nice and friendly facility. Prices are reasonable.
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October 2022 by Robert J.
Great service as usual. Efficient, and professional! Wouldn't take my vehicle anywhere else.
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October 2022 by TartarSauce
They took care of me and my car. Got me back on the road fast!
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May 2022 by Tamara Green
Horrible place. They tightened my lug nuts way to tight. I took it to two other mechanics to gets the lug nuts off and they ended up breaking one because they were so tight. I took it back to them and they at first said they were on very tight and it was hard to get them off. It took them four hours to do this while I sat and waited. They couldn’t get the broke lug nut of and said they weren’t liable because someone else broke it. But if they wouldn’t have put them on so tight it wouldn’t have broken. They said they couldn’t fix it and they weren’t liable because they didn’t break the lug nut. So I had to leave with no help from them. And them yelling at me saying it wasn’t there fault.
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January 2022 by Brandon Filion
Absolute worst place in powder sorings as far as mechanic shops! I highly recommend to go some where else. Ive been there twice with 2 different vehicles. Once with a truck That I gave them the benefit of the doubt long because there is a lot wrong with the suspension and then I decided to take my car up there…… worst decision ever. On both vehicles I had to take them back after originally taking it up there for certain reason just to come to find out that they couldn’t complete the alignment. The truck they left bolts loose on control arm. On the vehicle they told me they weren’t gonna be able to do it because I had parts put on from a mobile mechanic before I brought it up there to get an alignment. The reason I brought it up there was because the mobile mechanic couldn’t do the alignment without the machinery or proper equipment to complete the job. Then proceeded to tell me that if I wanted the job done that they would have to start all the way over with the work that was just done by a different mechanic. I highly recommend do not go there!
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December 2021 by Jojo The S-Tier
Crooked people! Couldn’t fix our car because they didn’t have the technician to do the work, but still charged for absolutely nothing!
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November 2021 by T S.
STAY AWAY FROM NG AUTO TIRES. There is a big communication issue at this shop and the customer pays double for their shortfalls. I bought my vehicle in for a leak and was told after paying for the inspection and repairs (near a $1,000) problem was not resolved. After revisiting the shop numerous times due to the leak still present. The last time at the shop the mechanic advised me visit a transmission shop. I took my vehicle to another shop JJ auto tech and my issue was resolved professionally and quickly. If you have auto issues big or small JJ auto tech will have your vehicle ready in no time. JUST MY THOUGHTS AND OPINION. Don't won't you to throw money down the drain like me. Stay away from NG auto.
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October 2021 by BH ACE 10
Slow. Took 35 minutes to get a tire switched over. Then the older mechanic didn’t even want to balance the tire but luckily the younger more professional mechanic took care of us. On our way out the skinny old one was like “you’ll just call when your ready to sew or fire me.” Will not be returning
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October 2021 by ASHLEY SIMON
My husband went to shop yesterday 10/19 around 1030am to get a tire. Next morning woke up had an emergency Get outside to see the tire we brought from this location is all the way flat. Tire looks as if it was patched and around my rim has black substance that looks like some kind of sealant. Also let me say we called prior asked for a certain size tire they gave us a different size asked for 225/55/17 or 205/65/16 (currently on my car), the tire we got 215/65/16 (only tire on the car that’s different) .This is unacceptable not even 24hrs First time and definitely Last. Sad you can’t get good service anymore ppl just wanna make money.UPDATE:I can say I do appreciate how they went about resolving the situation. They replaced the tire and didn’t take a long time so far so good
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August 2021 by Irvin Pope
Good and fast service! Will use them again!
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July 2021 by george chapman
Amazing work, very respectful and reasonable pricing. I have used them several times and I would recommend them in a heartbeat. Very satisfied. I was there yesterday and all my issues were corrected and in a timely manner.
