Royal Ace is a helpful hardware store with a hometown feel. The staff is consistently described as great, super friendly, helpful, and considerate. They are always jumping to help customers find what they need, guide them to the correct section, and ensure their needs are met. Employees frequently go above and beyond, even staying after closing time to assist. This personal service and inviting atmosphere make customers feel the store is committed to helping them fix whatever they are trying to fix. While the selection on display may not be as extensive as some other locations, the exceptional customer service and convenient, helpful experience ensure customers will definitely come back and become reoccurring customers.
