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November 2023 by Jasen Moore
Signed up for a membership which i never used due to traveling. cancelled the membership and was still charged. Called the gym only to speak to a very rude manager who refused to refund the charge. Completely made my mind up on never using planet fitness again.
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November 2023 by HAHA Very Funny Fasha
Bathrooms are dirty. Staff is not knowledgeable and kinda rude. Several machines are dirty or not working and no one really knows anything to be honest. Also they keep charging me after I cancelled.
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November 2023 by Pixie Elia (Prinses)
I love to go there and workout everybody was super friendly. Food was also great..
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October 2023 by B B
I need to work at planet fitness! These guys got it made, lean against the counter and scroll through social media...?While the workout equipment machines are always dusty and dirty. After my workout I decided to use the massage chair. The massage chair I was assigned was torn and ripped all over. I went back to the counter and told the young lady I did not want to sit in that chair and to assign me a different one. When she assigned me a different chair, I went back to the massage room and the young lady came in after me and was saying that the other chair was malfunctioning! So she had to assign me a different chair again! Planet fitness is a billion dollar company and needs to do better. I called back to address the issue and spoke to a manager who was only there for a week because the other manager was out and she claimed she didn't know anything about the malfunctioning chair or the torn chairs but she will pass the information along to the manager when he returns whose name is Al Saeed.... See pictures attached of the defective chair and look at this misleading picture of someone cleaning because I never see that happening.
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September 2023 by Tee B
I need to work at planet fitness! These guys got it made, lean against the counter and scroll through social media...?While the workout equipment machines are always dusty and dirty. After my workout I decided to use the massage chair. The massage chair I was assigned was torn and ripped all over. I went back to the counter and told the young lady I did not want to sit in that chair and to assign me a different one. When she assigned me a different chair, I went back to the massage room and the young lady came in after me and was saying that the other chair was malfunctioning! So she had to assign me a different chair again! Planet fitness is a billion dollar company and needs to do better. I called back to address the issue and spoke to a manager who was only there for a week because the other manager was out and she claimed she didn't know anything about the malfunctioning chair or the torn chairs but she will pass the information along to the manager when he returns whose name is Al Saeed.... See pictures attached of the defective chair and look at this misleading picture of someone cleaning because I never see that happening.
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August 2023 by Grace Moseler
Wow… just wow. I’m in shock with how I was treated today by this man with a bull dog nose ring. Was told I was a liar and “obviously have no idea what I’m talking about” then called “this thing” by the man. I’m calling corporate right now to make things right. just had to make sure everyone knew before signing up for this gym how terrible their costumer service is
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July 2023 by Thomas Kennedy
Great gym. Horrible customer service, like literally, the worst.Staff at planet fitness in savannah on waters Ave are who these folks need to look up to.
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July 2023 by Megan Lowrance
Exercise!!!
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June 2023 by Amanda DiNapoli
DO NOT SIGN UP HERE THEY WILL NEVER LET YOU CANCEL YOUR MEMBERSHIP WITHOUT A CERTIFIED LETTER. I moved and they told me the only way to cancel was to send a letter. I worked in the industry for years and I know the only reason they make you come in or send a letter is to make it challenging for consumers to retain business. They said it’s policy to receive a signature to scan into the computer but when I offered them a PDF letter with my signature (which they wouldn’t need to scan) that was insufficient. Do yourself a favor and just don’t sign up here to begin with.
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June 2023 by Colin Moors
Terrible service. I tried quite a few times to cancel my membership but they refused to allow me. I kept getting billed and they asked me for a certified letter. They simply will not let you cancel your membership once you sign up and the attitude is “too bad.” What horrible people. I already requested so many times to cancel and they keep charging me
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June 2023 by Liz Murphy
Horrible gym. I’ve never been so upset with a company in my life. I decided to stop going because it wasn’t clean and the staff was horrendous.They billed me for months and still won’t allow me to break my contract. I’ll never go to a planet fitness again
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June 2023 by Mal
I think it is awesome that they provide free memberships in the summer for the kiddies but there are some other issues I must mention. I believe the restrooms are to be cleaned periodically. On one occasion in the female bathroom there was no paper towel in one of the rolls. I thought nothing of it as I'm sure it will be refilled soon enough. Came back the following day around the same time (24 hours later) just to find that it was still empty. So the bathrooms are not being cleaned regularly which honestly makes sense because they are absolutely filthy with dust & dust bunnies. It's pretty disgusting. Another occasion I had a question about one of the tanning beds. The answer I got from the worker up front was, "I don't know why that is." With no further effort to perhaps ask someone, google it, tell me she will get back to me. It was more a oh you are SOL. Nice. Several machines are not working at times especially treadmills but that is literally the least of the worries there. After COVID I would hope that the cleanliness of facilities such as this place would be taken more seriously but it seems the staff doesn't seem to care much. Unfortunately, in this area there aren't a lot of other options for a gym membership.
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April 2023 by Jeana T.
It's a gym.... I've been coming here since they originally opened, and the staff changes but the attitude is always the same. Always rude. They don't even look up at you when you're signing in or trying to talk to them. There is nothing special about this gym except the pricing... but I guess you pay to have rude staff. Other than the staff, it would be 5 .
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April 2023 by karrie gullery
Hard to get to popular machines. Even in the circuit area people using machines not available in main area. Staff not paying attention to circuit area to make sure people are moving thru. Too many guests that play on their phones while sitting on machine.
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April 2023 by AnneJacob Whitehurst
Enjoyed my experience at this location. Clean areas and all new equipment. I wish I lived closer to this one.
