-
April 2024 by Marlene Whittle
My only complaint is the hours the lobby is open.Other than that I always have a good experience with the staff.
-
August 2023 by Caitlin
The people there great what I don't like is the online banking, it takes a few days for it to show you the right balance then it's to late your in the negatives, I understand if it's online purchases that take so long but this is stuff that comes out right then like gas and food , it will not even show up that I used my card that day till a few days later, They really need to fix that . I'm going to a different bank because this is . It's everytime now , never shows me the right balance in my account at all times when it should.
-
February 2023 by Jack Clark
Don’t expect professional, personal care from this bank. Citizens Bank of Dade treated me like a customer they needed and appreciated. This bank could care less.
-
January 2023 by Travis Mendenhall
Poor service
-
July 2022 by Charles Honeycutt
Whole team is ridiculous and disrespectful they will hold your money and lie don’t recommend the manager Jeremy and teller makayla are the two worst people there I’ll never recommend them to anyone
-
June 2022 by Chris Curtin
Stephanie and the entire team are great.
-
September 2021 by Deanne Thomas
Poor Customer Service today 09/09/2021. My daughter sat at the drive thru even pushed call button it was an open lane and no one ever came to window. She Sat in line for 10 minutes. She decided to go to another branch. Maybe they need to hire better workers.
-
October 2020 by Travis Keith
Great bank
-
April 2020 by Joseph Franciosi
They charge $7 a month to have a checking account unless you get a direct deposit fell on hard times with my savings account they charge $5 a month for it if you fall below a certain amount had a few dollars left in the savings account they charged me $5 put me in a -4 cent then turned around and slapped me with a $25 overdraft charge that they caused I will be closing all my accounts with First horizon Bank as soon as I can garbage corporate greed.??
-
December 2019 by Trenton Scott
I am a new member, relatively speaking, of First Horizon. Based upon my experiences thus far with First Horizon, to include all local locations, specifically the Ringgold location, and the online services and First Horizon smartphone app, I am highly impressed. The staff already knows my name and to say that they are courteous would be an understatement; which creates the hometown feel that I have been searching for in a financial institution. Well done.
-
October 2019 by Rhonda Johnson
Worst customer service ever at the Ringgold location and the Customer Service area I was transferred to. Why does the branch have to transfer you for Customer Service? I will be changing banks and I have been with First Tennessee since I opened a checking/savings account.
-
June 2019 by William Cameron
People doing there job as well as a company will let them. As the people there are great they do a great job some of first Tennessee's policy's are garbage just like any other place of Business but with out those policy's they would be unprotected so with that being said I'll always bank there not Only are they protecting themselves they're also protecting me thank you First Tennessee
-
May 2019 by Cat Bird
First Tennessee Bank never disappoints. I've been an account holder for over 12 yrs and their stellar customer service is why I stay with them. Whether by phone or in person, their agents are always knowledgeable, courteous & efficient. For example: I've misplaced my debit card several times over the years & all it took was a phone call to cancel it & then to visit any of their physical branches to have a new one issued immediately, and no additional charges. They will mail a new card if you want, but picking one up was faster. On the few occasions that there have been suspicious activity on my account, it is quickly & courteously rectified.
-
April 2019 by Mike Mandy
is this place even a thing?
-
February 2019 by Jessica Parm
Deceptive practices. Bankers can cut off your online access and the bank system will say you closed your online access when it was indeed not you. Poor security. Poor customer service. Especially the rinngold and St. Elmo branches. Branches have far too much control making it whereas the bank overall when you call when cannot help you. You constantly have to ho to a branch you opened your account at. Calling customer service....cannot undo a hold or closure by a branch. This bank is a joke. I am in the process of contacting the FDIC, FTC, And BBB about this bank abd it's practices.