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January 2024 by Queen Shanise
Just went in to cash My check...
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November 2023 by Arturo Hernandez
I wanted to make a shipment and they forced me to make an appointment when the bank was completely empty. It's ridiculous to ask a question to have to make an appointment. I'm about to change banking institutions.
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September 2023 by Madina Nolen
I would give this place zero stars if I could. Where do I start. They are very slow to do everything. I had to make several trips to do one thing. I always wait over an hour it doesn’t help if you make an appointment or not they have you waiting. Way too understaffed and all around unhelpful. I do not plan to bank with them much longer because I know for a fact that it isn’t this hard to do what I am attempting to do but they make it harder! Have people sitting around doing nothing. They should consider closing this branch because you can get faster service than this at a gas station
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August 2023 by Tracy “Vibe” Mcghee
Poor customer service , make sure you know what you doing before you come in , because they are RUDE ! But if you be rude , you look like the bad person .
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July 2023 by Miguel Mendez
Great service very helpful bilingual staff,good location and the best place to bank
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May 2023 by Jesus D.
AWFUL CUSTOMER SERVICE Ms.Monica really is not fit for customer service When I asked for the manager she claims she was when I know she isn't I was sent on behalf from Bank of America in forest park and this was the first time I come to this bank in Riverdale I had an awful experience and will stay in forest park I recommend it more professional and polite to all its clients
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May 2023 by Ms. Heath
The short woman with blonde hair was rude today 04/22/23. I had a question for the teller and was advised I had to talk to her first. It was 1 1/2 hour before closing. I asked why do I have to explain to her then explain to the teller. I was not allowed to speak with the teller so I left and went to another location without going through this woman and then the teller. Why do I have to speak with her first? It was only two people in line and no one waiting outdoors in line. This woman has been rude several times and I don't understand it. If you don't like your career retire or find another career. The blonde older woman when you walk through the doors that stands in the doors question you about what you need. It's much easier being nice than having an attitude.
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April 2023 by James Martin
Sent my employee there today, she stood on the business line, the guy told her she could not stand in the business line for a business transaction? Wasted time standing in lines that go go no place. this bank is always understaffed, no drive through, forces to stand outside in the rain! The absolute worst bank in the .U.S. The entire should be fired!!
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January 2023 by Corey Pulliam
Completely disappointed with the customer service. The bold headed Manager is just down right unprofessional, will talk about people right in your face. Disgusting!!
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January 2023 by john abebi
they deleted my zelle, till today they take me back and forth and never helpedMe with my issue, it’s so draining. I am student that needs that 3rd party, and they took away the privilege from me with no explanation TILL DATE
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December 2022 by M. L.
Do not use the atm for deposits you will get robbed!!!!
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November 2022 by Emily Radish
Danielle was very helpful in making sure my problems were solved. Not sure what position she is but she’s definitely a supervisor or manager. The bank had an outage the day I deposited a check which resulted in my check disappearing from my account almost 2 weeks later. She helped fix this within 24 hrs and also gave me phone numbers to call about a different problem I was having. The perfect balance of good customer service and quick/fast pace problem solving.
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November 2022 by Niel Hunter
Pamela was so helpful with setting up my account
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June 2022 by Shaafii KaHn
Soo nice and friendly staff. And the mananger was just amazing.
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April 2022 by Erik Castillo
This location always gave me problem, when I tried to deposite a check. I had to go to another location, they help fast, and with no attitude.
