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October 2023 by Demaryius White
The customer are very rude. It's too teenagers boys work there they are fake they are hate crimer this place will be sue by me soon
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October 2023 by Gardenia Mitchell
They had changed some items around so I asked a young man for the items. Each time I went to him he stop what he was doing and came to show me where each item was at. Thank you young man.
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October 2023 by jasmine bailey
Customer service doesn’t exist in this store. The manager or assistant manager is rude as hell. He’s the Asian black guy. He is nasty to his employees and when he rung me up he snatched the first item from me. I let it go ,but I turned around and walked back in the store and advised him what he did and as per usual he denied it. He started being petty telling me to have a blessed day and I told him to treat his employees better. I can’t imagine how his employees feel working under him. I won’t be back. But y’all knew what when I wrote the review.
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August 2023 by Ayana Butler
They advertise prices and do not honor them . They have price signs with sales all over the store .. I asked someone to check the price they checked it but once I got to the register is was something different and they would not honor what they said.Loved this place but no more love.
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August 2023 by M Crane
Mr. Cotton, a light skinned rat face man, the store manager is a complete weirdo he was rubbing on hisself as he watched me try on a wig. I gave a look like where is my privacy. This man instantly reacted with hatred. This adult male body shamed me calling me skinny talking about my breast totally disrespected me in front of my child. This man proceeded to walk toward me in an aggressive manner. We argued and he threatened to call the police because I expect privacy…. In a beauty supply store…. Trying on wigs.
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June 2023 by Cynthia Jordan
The cashier was nice, but do not buy more packages of hair that are not neded. They do not take returns, you have to do a trade.
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June 2023 by Lynette Pope
If I could give this store zero stars, I would! This place is the absolute worse. All of the men, including the manager and assistant manager are rude and very disrespectful towards women. Women are your number one client base! They purposely don’t price items and get mad when you question prices. They assume that we know their pricing structure. The young man (no older than 18/19) at the register could barely keep his pants up and was clueless. Bottom line, they require customer service training and they should add prices to their products.
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June 2023 by Phoebe Sharpless
I went to your store and your employee who work in wig department was rude when I spoke to manager he told me she probably having a bad day and he can speak on her behavior what kinda of employee do you have working in your establishment is that the way you talk to your customers when they have a complaint instead of him apologizing this manager tell me she probably having a bad day . You lost a customer. Not only was she rude to me she was rude to lady behind me and we both told Manger that but he didn't care all i can say is wow not good customers service at all period.
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June 2023 by Tamara Davis
Nice just wish I could fit the club clothes. I am small and tall so clothes fit odd sometimes. The products are great ?
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June 2023 by Gwen Williams
Would not recommend. It is a big store but they never have what you are looking for.Dont expect any outstanding customer service.Very iffy!!
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June 2023 by Ja S
This beauty master is so ghetto!!! The cashier young dude with dreads was so involved in his conversation with the other lil girl and security about being so "real" and talking reckless and cursing like they not at work and was ringing up the wrong things and not paying attention. Then they have deals but then say oh it's a certain one even though it's a big sign saying otherwise. Never again!!! ill stick to morrow where they actually speak and honor their deals...this place needs a class in customer service and certain conversations need to be kept to themselves so unprofessional
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May 2023 by Tracy Campbell
This is my favorite hair store. They have whatever you need for beauty
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April 2023 by Qi
Rude employees and not a great selection. The Beauty Master in Morrow is the one I frequent
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February 2023 by Christi Porter
Great selection of beauty and hair products
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February 2023 by John D.
Beauty Masters is the biggest beauty supply store in the world. It's a great place for affordable hair products, braiding hair, and crochet hair. If it wasn't for how they sell literally almost everything I wouldn't go to beauty masters. Beauty Masters is the worse place to shop due to stereotyping customers. The Asian managers will watch you like a hawk just because they THINK you would steal. They constantly walk up to you asking if you need help with something not to help, but to make sure you aren't stealing. The atmosphere of Beauty Masters (BO) is not quiet the best. Majority of the products are misplaced. They don't clean the store often and they put open and used products back on the shelf to be sold. You can ask one of the managers for help and they won't help you instead they'll make you wait for someone else to come and assist you. If you don't know your job, why are you here? One of the managers would stand outside most of the day smoking a cigarette, but can't help a customer find anything, so unprofessional. Where they are located is very disturbing and dangerous. People cars would get broken into and to make matters even worse kids with guns would be walking around. Guys cat calling women, harassing them. Old national isn't a very safe place, it's pretty ghetto and hood like. I worked at Beauty Masters (BO) for some time on and off. It was literally the worst job ever. They showed favoritism, don't give raises unless you're close to the manager, and racist. The store is so messy and unorganized. They don't want to pay employees, so they won't schedule enough people, so it gets very hectic, and customers get very upset. When we or a customer needs a manager, they take forever to come. If lazy was a person, it'll be Beauty Masters (BO) managers! They also started selling clothes not too long ago and the prices are ridiculous. A shirt would be twenty-five dollars!! From the beauty supply? That's insane. The quality on the clothes isn't worth the prices at all. I brought it to them that the quality of the clothes is terrible, the store manager just shrugged his shoulder and disregarded it. Would that type of behavior make you want to buy from them? Absolutely not. Then they don't give you your money back. You can only do exchanges and get store credit, which I think they only do that so regardless you have to spend your money with them. Even if you don't live here but you're just here to visit, they still with make you either exchange or get store credit. What makes matters even worse, is the customer service. The service there is intolerable, they legit will walk pass you as you're speaking to them. I went there last week for an anklet, I asked one of the employees to assist me because it's behind the glass. She didn't even glance at me and kept walking saying, "ask the cashier", just rude. There's been plenty of times where I've witnessed an employee arguing with a customer because the employee was being nasty towards them. Don't get me wrong some of the customers are rude but at the end of the end, it's our job to stay civilized. Beauty Masters (BO) has everything a woman would need but doesn't make you happy about spending your money there. They need to care more about their customers and employees. Owning a business and being inconsiderate of your customers and employee's feelings is a bad look for business. If they were to fix their customer service, the messy store (especially the make-up section), stop watching customers shop, and greet customers then maybe I'll feel better about spending my money there. I don't know when that'll ever happen, but until then I'd always give them 2/5 stars rating.
