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February 2024 by Vic Spade
I came to get a paper notarized. I sat and waited no one ever assisted me. I was the only one waiting. This is the second day I attempted. Do better chase going to delta credit union.
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January 2024 by Rosalind Gardner
If I could give this place one star I would. They direct you to an ATM to deposit checks even when the tellers are not busy. They lie and apparently do not know their own policy regarding deposits for a pay roll check. Please avoid this place if at all possible. The worst banking experience I have ever had. Will be switching banks once everything clears.
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November 2023 by Faith Smith
The atms can’t accept deposits on the outside okay great there are 2 ones on the inside that we can’t get access to what’s the point for this to be the closest chase i come here very frequently and it’s the same thing please do better
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August 2023 by Kay Sankey
I'm disappointed that they charge $10 to cash their own check and I waited in line for 20 minutes while about multiple tellers just stood around. The only positive experience was the slim young lady with the long pretty hair on the end, she was pleasant and the knly reason its not 0 stars. Next time I'll just go to Walmart since I'll be charged anyways plus it's a lot closer to me.
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July 2023 by beaute belle
Inside closed. Drive thru Atms are trash..one works half the time. AVOID THIS BANK AT ALL COST!
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July 2023 by Zalaya Wilson
ATM never works and workers don’t care
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July 2023 by Fred Rodríguez
The worst customer service, employees with no desire to work; it is time to train employees to provide good service and to teach them better how to work and look for options for the client. It happened to me that I went to open a bank account and the person who he attended me, he had no knowledge of how to process the opening of an account for a Cuban, with all the documents that I showed him they were not enough or he did not realize that what he had in his hands was what he was asking me for, in I finally wasted my time and it couldn't solve anything for me, precisely today I went to another bank, it took me half an hour on the way but it was worth it with the same documentation that I showed there I solved my problem and opened my account at Chase bank how I wanted, if they are going to go At this bank please try to avoid (Michael Daise Jr), the truth is 0 out of 10, study a little more because you will never know who you are going to serve in this country that is full of people of different nationalities.
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May 2023 by Anon Amous
There's always an issue at this location. ATMs don't work. The inside ATM is locked early. I like banking with Chase but urban areas deserve the same care and attention as suburban areas
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April 2023 by Tino Farrington
THE INTERNAL ATM DOORS ALWAYS LOCKED, AND EXTERNAL ATM MACHINE HARDLY WORKS.. ONLY IN RHE URBAN AREAS. SAD
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February 2023 by I Luv Music
This chase branch in particular provides some of the worst customer service to those who seek to bank with them. I don’t know if it’s a stereotypical thing for them to deny people of certain appearances an account. The bankers here(Shakia Hall in particular) will lie customers out of the door it’s either lies or the bankers they’ve hired random people who have no knowledge of their establishment.
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November 2022 by Phyllis Freeman
If you all are going to close down the inside Atm early. Why not make sure both machines on the outside work. The line is out of the parking lot. This is a inconvenience for the customer.
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October 2022 by Eva Vulne
I've been banking with them for years and they are a good bank to be apart of. I can honestly tell you that they appreciate and value their customer base because they go out of their way to handle issues. I like the fact that I am remembered by some of the employees there that has been working there for a long time it let's me know that it's a great place to work and that they are paying attention to their customers. Over the past few years I rarely had an issue but if I did it was with a new employee which was resolved quickly. Yes I have been to the ATM ? at night and I feel safe.
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October 2022 by Brenda Green
I hear a lot of bad and negative thing against Chase Bank is scaring me to open up account
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October 2022 by Diana Vargas-Vazquez
This has to be the worst bank ever. I made an appointment online regarding a home lending, I get a call a week later to confirm the appointment with the person I’m meeting with. However I was told I can still come in to speak with the guy and ask questions and get to know information about the situation. Well the next day my mother and I came at the exact time for the appointment, no one was able to greet us at the door but just standing there and to top it off after 8 mins later we were told that the person is not here due to an emergency and wasn’t there since a week or so. We were told to wait til the guy comes back and I told the lady that came to us that we weren’t told anything about it that the guy would not be here but was told we can still come in and speak with him to have all the information etc. We were also referred to a senior home lender but when I had also got a call from her , she was very dry during the conversation, she didn’t give me any information about the home lending she was very rude during the call and said I would need to update my income before getting approval for a loan. On my application and I just hung up the phone because she didn’t greet like usual customer service reps but but speaks to me like I did something to her. If you don’t want me to get approved or getting a loan just say that. If you plan on booking an appointment for anything please make sure you ask the reps if they are going to be there the next day before driving up there and wasting time being told something different.
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September 2022 by Juanita Taylor
The slowest bank I've ever seen. I try not to use this branch much for this reason. Always short staffed !!!!