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March 2024 by Latrice Dukes
Horrible ! Nope so I’m standing here and no one has greeted me or asked me have I been helped . It’s a no for me . But guess what this pretty light skin lady gave me some honey but it’s still a no for customer service . I’m a secret shopper by the way !
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February 2024 by TONY ROBINSON
VERY WELL ORGANIZED CREW DID A VERY GOOD
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February 2024 by Shakevia Skipper
The ice cream is great but the sevice in drive thru could be better. They are short and not helpful.
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January 2024 by Dozer Moody
They over at dd get you in and out in a timely
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January 2024 by Jean Blalock
I went there to ask questions regarding ordering an ice cream cake. Had to wait a few minutes, they were very busy. Finally helped & all questions were answered. (I could have called, being very busy it might have taken a while, so being in the area [on purpose] it was faster).Edit:Regarding the above: True my questions were answered. So now I was informed [asked how much ahead of time in ordering a ice cream cake, to pick up for a very special order] 48hrs. So 48hrs before I wanted the cake. I ordered it on-line, paid for it. Went to pick the ordered cake up, NO ONE KNEW OR COULD FIND THE CAKE!!!!The employee called her manager, & I was told to get one out of the freeze! (If I wanted one out of the freezer, I could have done that in very beginning!!!) No more, will take me business else where. [Sorry for the rant!!]
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January 2024 by Your Point Is
Today, was not the best experience. The atmosphere was very dull and unwelcoming as well as there were panhandlers asking for money.
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January 2024 by Fernando Ucelo
Very good service.
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January 2024 by tlbproductionsatl atl
The last few times I've been there has not been goof hashbrown was old not hot not crispy at all. And usually on point. I ordered thr donut holes 10 pack and they throw them in a bag can I get a holder or something not a good
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January 2024 by Karies T
I ordered a matcha latte and when I received the drink and began to drink there was a clump of green powder that got in my throat causing me to cough uncontrollably, I was on my way to an appt do I couldn't callback tried to call and no one answered.
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January 2024 by jamarla bellinger
Service is much better. I stopped going here in early 2023 because if poor service but I went recently and was very satisfied. Staff was great, food was prepared properly, there was no wait.
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December 2023 by Helena Randolph
I was not offered nor given a bag to hold my prepackaged quart of ice cream and the service was very rude I won't be going back to that store. Ice cream delicious as always store was
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December 2023 by Miss. Yvonne H.
I was in the location on hwy 85 Riverdale GA and the cashier was on her cellphone texting . I stood in line 3-4 minutes before asking if there was a manager on duty before I walked out. I asked her did she think that was rude texting while a customer stood in line and she stated I wasn't on there long. I advised her that I could have been from corporate office and she still didn't get it. I got to this location every Saturday morning @12:30 but I won't be going any longer. I'll be going to a different location.
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November 2023 by April Davis
This has got to be the worst place on the planet!!! The customer service (well the lack of) is horrible. They don’t never stir your drinks the sugar is just stuck at the bottom of the cup. This new staff is trash!!! I will never go back to this location (I’m sure they don’t care) because I can spend MY MONEY ELSEWHERE!!! I used to go to this location all the time but I refuse to be treated in such manner. If you don’t know how to apologize for YOUR MISTAKE GET OUT OF THE CUSTOMER SERVICE BUSINESS!!! That short light skinned girl (with the nappy wig) is so rude I’m surprised she still have a job. Y’all really hurt your business when y’all remolded should have kept your old staff and building ?. I hate that for y’all!!! Teach them customer service!!! Listen to your customers!!! Do BETTER!!!!
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November 2023 by cry tan
Kyra was kind and attentive. She made my visit by making the best coffee possible!!Thank you for your service and kind nature!!
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November 2023 by Nikki Campbell
Seems like when the guys get to know your name for the mobile orders they put a lot of heart into your drink. But when it’s only females, they make your coffee taste like dirt! Definitely won’t be back, I was just supporting my local Dunkin’. This is the reason I tend to change my name on the app so I could avoid petty women!
