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March 2024 by Emilly S.
HORRIBLE SERVICE, I asked 3 different workers for help and no one helped me, some workers at the front saw me struggling yet nothing, and I heard them laugh at me like what the heck? I literally Stood on top of some metal bars that they have on the bottom of the wood Storage thing that was the only way I could get wood, I wouldn't be having to ask for help if I could do it myself but in short lol, what's the point of working at a store if you just stand their doing nothing and just talking with other workers ? Never going back To that store EVER
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February 2024 by Victor Flores
Avoid this place at all cost terrible customer service go to lowes instead
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February 2024 by Alejandro
Hardly any help in this store some employs seem to be busy to be able to assist with anything.
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February 2024 by Andrea D
Best Customer Service Ever!
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February 2024 by Wesley
Worst customer service I’ve ever experienced, the staff is slow, lazy and rude. The older people that work there have the worst sense of urgency and don’t know how to talk to customers. I waited for someone to assist me for approximately 30 mins, while doing so I watched an older woman and two older gentleman do nothing besides sit there and gossip about their staff and customers. I was able to hear everything they were saying and it seemed to me as if they hate their job. Honestly is pathetic and unprofessional!! Whoever is the store manager of this location need to evaluate their staff. I love my people but to see so many unmotivated black people really pissed me off. If you don’t like your job simply go find another one!!
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October 2023 by Lisa S.
Terrible service. Do Not buy appliances. They send the most ghetto and thugs to install. They are They are rude, unprofessional and incompetent. Then they don't want to give you your money back!!! Took weeks to get a refund after I canceled my order. They ruined my cabinets installing the microwave. Then I had them come take it out!!! Stay away. Go to Best Buy! Great service and professional installation.
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October 2023 by Rob Weaver
Contractors Beware - This Home Depot will not open the loading door even if you have large orders due to shoplifting. They make their problem into our problem. This is the only HD store I have been to that does this. I left a complaint with corporate HD. We'll see if anything comes from it.NEW REVIEW - Only one register is open, and the line is around the block. Self checkout only has one register open, and it took way too long for them to bring a second cashier to the regular checkout lines. I hate this Home Depot.
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October 2023 by Rhonda Beckett
You know I wish I didn't have a negative experience every time i go but I'm truly just looking for a good experience for once. I went this past summer and purchased a patio door. Scheduled it to be picked up in a couple days. Came back with my handyman to find out that they didn't take it off the floor, so it was sold again. It was a special order/size door. Ordered it again a couple of weeks a go, but this time s scheduled it to be installed by Home Depot. Waited 1.5 weeks for them to call me to schedule the door neasure, they called instead and said they would be there that day. Ok... the guy gets there and tells me there is a small 2 inch section at the very bottom that's loose, so he says I'll have to buy a complete new main door and door Jam plus the patio/storm door I was originally wanted to order! Says his manager would make the final determination and he would call me directly in 2 days. That was over a week ago! They charged my card $40 for the measure but there were no notes about the measure, size or even if they even came to do the measurements! NOTHING! I called the store and did the follow up with the store manager, who said she would reschedule it but I told her DON'T YOU DARE! I've had enough! Just take off that bogus charge off my card! Just a couple of my horror stories this year. Unfortunately, I have more!!!
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September 2023 by Biancaa W
We went to the every first Saturday of the month at 9:00 a.m. to 12:00 p.m. even and it was amazing we made microscopes! They really got to hammer and nail and paint I loved it I live for that for my kids! We will be back every Saturday and this was a great location too the ladies at the front desk were pretty chill not a lot of answers for a lot of questions but they were young so I guess I expected but it's crazy cuz I'm young too so I don't know maybe an old story but we had fun that's the point!
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September 2023 by Sammie Boyd
All home Depot stores are not created equal, due to the lack customer service from the associates. This home Depot is getting better from that perspective
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August 2023 by Warren M.
I rented a ladder. Great service. Great customer service. I will use them again. The lady was very nice and professional.
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July 2023 by Auri L.
Derreon was a pleasure over the phone! She helped me after I had problems with a previous associate in trying to retrieve a receipt from my purchase. Thank you for all of your help!
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July 2023 by Ron L.
Im with a big remodel company from North Georgia. needed to come in and grab some cabinets for a kitchen install and waited for 1 hour on someone to communicate with the other members on the team here on getting equipment and an operator to get a sink base from the top shelf. no one seems to have licenses for equipment or they are hiring out people that aren't smart enough to get said license. most employees just walking around on their cell phones. Won't be back. go to a different store even if it's 30min out of your way. Trust me.
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July 2023 by Byron Joyner
Yesterday, I thought I left my driver license at this location. An amazing woman by the name of Darreon Gilliam stopped everything she was doing to try and track down my license. You never see that type of customer service anymore. After talking to another employee and a manager, she called me back to confirm she hadn't found it. My little son found it mixed in with my tool. Thank you so much, Darreon. Your kindness and compassion really turned my day around.
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May 2023 by Renee Johnson
The self check out associate treats you like your going to steal. I'm a home depot associate so stealing from the Riverdale store is stealing from myself. I suggest they don't assume everyone is stealing from them.
