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“Good Morning ? everyone. I own Allee Productions, Inc. a Referral Based Residential Remodeling Services Company. This is to formally applaud professional and personable service delivered at the Riverdale Sherwin Williams store by Mimi. Go see her and her associates. Al Bliss”
“Johnathan did an amazing job with assisting me today! He was professional and very knowledgeable with giving advice on a project that I am completing. I will return to this location!”
“Greg is a good man, cares about his customers and the communityHe keeps it just and fair.You can trust him.. That's rare !!!I'd give him a 10 b/c God loves himand he loves you too.. BE BLESSED”
“Never, never, NEVER going to the big box store for paint again. This is the place where someone will actually HELP with paint selections. There’s a table and some chairs to sit and go through colors. They’ll show larger paint chips. You can walk outside with them to view in natural light, which is a must to get a better impression of the undertones.They keep a record of purchases, so if you need the same color next month or next year, they have it!”
“Chris, the Assistant Manager rectified a customer service problem to my satisfaction. My husband painted our garage floor with a paint purchased from Sherwin Williams, but he didn't have enough to cover the entire floor, so he returned to the store and picked up another gallon. The paint job went well until we discovered the grays were not the same color! One was darker, however, we couldn't tell until it dried and, sad to say, all my husband's toil was in vain since the shades of gray were different. So, naturally, we returned to the store to relate our experience and spoke to Tanner, an associate, who told us the manager had left for the day and he didn't know how to resolve the issue. He asked us to take the two half gallon containers back home and to return to the store the next day to discuss the issue with the manager. Well, we did that and much to our dismay, again the manager had left before we got to the store. After once again, missing the manager and our issue was still not resolved, I admit to getting flustered. Fortunately, though, Chris intervened and he, personally, re-mixed the paint, perfectly. And, moreover, he gave us two replacement gallons to ensure we would not have to return to the store with the same problem. The runaround was exasperating. I absolutely dread returning merchandise. An apology from the store manager would've been great, but the assistant manager handled our issue as a true professional. After all, we have been a long standing, loyal customer of Sherwin Williams products for decades. We deserved, at bare minimum, professional interaction and resolution. Sherwin Williams is a reputable business, but it's' reputation is tenuous and wholly dependent on quality, ethical business standards. Chris epitomized that high grade fair customer service that Sherwin Williams is known for. He earned his position as Assistant Manager because of his ability to effectively resolve issues that stupefy subordinates. My husband is disabled, but he sacrificed to work on this home project that caused him additional issues because it was so strenuous and stressful. A job that would've been completed, now has to be REDONE because the paints did not match. It was, clearly, a mistake made by Sherwin William's staff. The run around only exasperates customers. I appreciate Chris for handling this situation effectively.”
“I love coming to this store. Everyone is always friendly and helpful. It still has that mom and pop feel like most hardware stores used to have but lack nowadays.”
“Very clean, neat, and a professional warehouse! Very organized and easy people to work with. They’ve never failed to provide excellent service to my warehousing needs. I’ve heard nothing but excellent reviews from truck drivers as well. They are fast and friendly. The only thing everyone says to do is to call for directions to arrive. Highly recommend them for any warehousing needs!”
“The two men working at this Sherwin-Williams location on May 22, 2024 were such a help! They patiently answered questions, offered helpful suggestions, and demonstrated excellent customer service.”
“Jordan is one in a million extremely professional and excellent customer service! The paint color is perfect for the classic car in the works! Thank you Jordan!”
“The staff at this location was very professional, friendly, and knowledgeable.They were able to assist me and understood what I was trying to explain.For that alone, I will definitely be back.”
“I’ve been shopping with this location for about 5 years now. The employees (Jasmine & her team) at this location is exceptionally helpful and provides excellent customer service with both call in and walk in orders.”
“Leon's guidance went above and beyond my expectations during my in-person visit. His expertise truly shone as we navigated through selecting my interior painting colors. Patient and incredibly knowledgeable, Leon provided invaluable assistance that surpassed what I had anticipated from my visit. I couldn't be more satisfied with the level of service he provided.”
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“I'm a complete novice and know diddly about squat when it comes to auto paint and body work but I want to paint my diy remod the darkest black possible...myself.Not only were they patient, indulgent and very informative but they never once scoffed at my 20 questions or my foam filled fender flares, hood scoop and primer painted Mustang "PMIENTA"...I can't WAIT for warmer weather and the opportunity for hands-on instruction from their mfg reps ...Thank you Superior S'cars! BEST CUSTOMER SERVICE EVER!Signed "La Pimienta"”