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July 2023 by J W (Googleman)
Beware of predatory policies under Truist! Joined originally as a Bbt customer for over a decade. Never had any frustrations or problems with my bank. Starting at the end of 2022. They snuck in various thieving penalties for using your own savings account. It did not matter how much money I kept moving into my savings account. If I put a whole paycheck directly into my savings and then took a small portion out to pay a bill. They were basically fining five dollars per transaction. It first began. I believe in October? But nothing at all was reflected in the bank account. They took a large lump sum starting in December. And unfortunately, because I trusted my bank, it took me a few extra months to notice this. They implemented this, even though it was not previously policy under BB&T, nor was it practiced initially as they transitioned at least upon BB&T customers. They flew it in under the radar. out of the multiple branches, I have visited in the last few months since, I have realized that the once wonderful, friendly, and quick service of BB&T has been replaced by predatory policies that harm customers and absolutely inexcusably bad customer service, and management. It’s a top down problem. you may occasionally come across someone at the front counter, who is absolutely wonderful. But God forbid you need to speak to anyone in management. Even if you can see them sitting in their management offices, not on the phone and not doing anything pertaining to an immediate customer issue, you will watch them take their ever loving time sometimes 30 minutes plus after you’ve already waited 30 minutes in line. I’m no longer using them for savings account purposes. Use a free service. RobinHood and Cashapp have some wonderful programs that will actually give you a better return. I’m currently still with the bank out of spite to gauge if they ever make the much-needed changes to be a decent bank. In the meantime, as an active customer, I am spreading awareness of how abusive this banking relationship is on the part of the bank. And, through honest reviews, I will cost them more money than they’ve ever taken from me until they doubtfully change their practices and stopped running like a grifting operation.
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February 2023 by Ladorian King
Ghetto, I came twice to open up a checking account. First time there were no bankers available. Second time I walked in and the clearly had to much time on there hands watching me walk in through the windows worried about the wrong things. I stated I needed to open a checking account and one lady made I long sign whew I just said never mind ??
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January 2022 by Ceaux Drives a Mini Van
A ATM machine that never has cash in it at a BANK. Fascinating. The entire switchover just made the bad situation worse.
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November 2021 by Philip Seymour
I came to this branch to cash my check and the lady kept asking me if I just came by… She refused to cash my check telling me it has to be reissued… Clearly she was profiling me accusing me of fraud, Black lady, I don’t remember her name
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September 2021 by Miyoshi Moorer
Tiffany about to lose her job. I just came to cash a check from my employerthey stayed I only needed two forms to identification I brought them five I waited a 45 minutes and she turned around and said she couldn't verify my check I said who you need to verify from it's an employee's check well the number that I have in the system what number do you have in the system cause I know the owner to the company I can get them to call you it is not a problem she looked at me with the dumbfounded look and said she can't do that and she thought I had an attitude with her took off her mask proceeded to tell me how to treat her baby girl you at work I treat you like you an employee I'm not at work I don't have to be nice well I've already called the customer complaint I will be escalating calls and your boss Lenny he ain't safe either y'all about to lose your job have a great day
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March 2021 by Erekais Prator
Doesn’t open on time. I’ve been waiting in the driveway to make a transaction and I’ve been waiting for 40 minutes now!!!!
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March 2021 by Sunki Denton
Worst branch ever!!! the workers do not want to do their job. Save your time and go to the College Park or Fayetteville location.
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September 2020 by mphillips0402
Worst branch ever, it takes forever to do simple stuff. I hate it here.
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June 2020 by Funmi Oshunlalu
Brought a letter that I received from Suntrust that was requesting additional documents from me. I was turned away because the representatives didn’t know what to do with the letter And my documents. When I called Suntrust customer service, they said all the rep had to do was EMAIL my document to the appropriate department. This was time wasted after waiting in line for over 45 minutes. This branch needs to train their representatives more thoroughly
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March 2020 by Dotato One
Customer service is terrible!! That have one teller with a line of 15 people. Never again will I go to this location. I would rather drive to Peachtree City than deal with this branch again. Trust me it’s worth the drive it’s a friendly fully staffed branch.
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July 2019 by HAROLYN DOOLEY
Spent more than an hour waiting for customer service with my elderly mother. Staff was lacking in social skills, customer service and empathy. My mother has been a customer for over 30 years and this was the worst customer service I've seen. Suntrust you should be a shame to have staff such as this representing your company.
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June 2019 by Rickie Gregory
One tellar on Fridays ???
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February 2019 by Carson Riggins
Horrible customer service. They took over my mortgage loan and it's been nothing but trouble from this so called bank. Stay away from suntrust!
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January 2019 by T Williamson
This branch has flourished since Mr. Thornton has become the branch manager. The exemplary customer service is impeccable, despise the reviews of the long wait. Banks are only able to do what they can in regards to staffing and traffic. The bank is clean, safe and makes the citizens of Clayton County feel respected in regards to their financial needs.
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July 2018 by portal hero
Customer friendly. Need one more staff to help
