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February 2024 by lee phil
Store was clean and fully staffed. I picked up my tmobile Tuesday gift.
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November 2023 by Rasheeda Gwyn
If you need anything, call Tmobile directly. 2 representatives and a supervisor could not come together to process 1 payment. Account number, security pin and all was not enough for them to assist my grandmother. I would just like to say, if you all are unwilling to assist your customers with something as simplistic as a payment, then you find someone that can. Use the resources available to you to help you service your customer and stop with the laziness. Unacceptable.
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November 2023 by Anthony King
Unprofessional staff, not willing to assist and confrontational.I live down the street from this location but I go across town to pay my bill. This store has deter me from investing in T mobile. I will never go into this store ever.
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November 2023 by Vera W.
Overall service was good. Staff was nice and knowledgeable. Bring a jacket, it was really chilly. I would definitely recommend this location, just bring your patience.
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August 2023 by lena Johnson
Loved our visit to this store. I am so sorry, I can't think of our customer service agents name at this moment, but I have located by the contract the sales Rep last 3 digits are 443; if that helps any. She was very kind and amazing . Very courteous and professional,the service timing wasn't bad with taking care of everything we needed. They were the only ones store that actually had the phone that my husband wanted to upgrade the S23 Ultra. Very nice phone. Thank you for your expertise and quick service. It was a great visit for us. The facility was clean and spacious,and they had various devices on hand.
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July 2023 by Rita Hinesman
I took my son here, for a phone. The vibe I get from this T-mobile store, they show strait up Love and I Love!!
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June 2023 by C Brown
I went to this T Mobile store and the one on Camp Creek. What I learned today is these sales associates don’t want anything to do with you unless you can upgrade your phone. I wanted to upgrade from my 14; however, the 15 is not available yet, and there was not a next level phone to upgrade to, so the customer service quickly declined. The heavy set dude on the right at Camp Creek (wish I had a name) told me he did not have the screen protector 13 I needed since I couldn’t completely upgrade, and told me my screen protector would be free according to my plan, which was a lie. I go to the Riverdale location asking about the screen protector, and the slim dude w/ little short dreads was so agitated and rude about me asking about the screen protector, I just stopped talking to him and left. I realized if I needed any kind of replacements just go to Metro by T Mobile. They aren’t expecting to sell you a phone, and the same gadgets that T Mobile has Metro by T Mobile has it cheaper. Hope I saved an innocent person some time and energy.
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June 2023 by Wiley Henry
This store used to be a good place, but now they have fast and slick talking sales representatives. I'd rather go to the Fayetteville location
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May 2023 by Charemon Shanks
The t-mobile on Hwy85 reigns Supreme. Understand my mode of transportation is Lyft I reside in East Point. They've never failed me.
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April 2023 by Destiny Davis
Customer service was unacceptable! Kenneth aka ken has a very nasty attitude !! Do not let him sell anything to you . He doesn’t have the patience. We all make mistakes !! And if you can’t do your job or don’t love your job leave it please ! Mr. Ken.
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April 2023 by D D
Customer service was unacceptable! Kenneth aka ken has a very nasty attitude !! Do not let him sell anything to you . He doesn’t have the patience. We all make mistakes !! And if you can’t do your job or don’t love your job leave it please ! Mr. Ken.
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March 2023 by ty shu
I went to return a phone here and had an issue and was told I need to file an insurance claim. An associate there Ken told me an alternative way to solve my issue and it ended up saving me from leaving a bad review and honestly leaving T mobile. Management needs to really think if it's better to help solve a small problem then have long term customers leave the company.
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March 2023 by nadia batts
Store has a lot of employees but no help to pay my bill. I was saying my pin and I said it wrong the first time and the assistant changed my pin without my approval because she was rushing me. I then said the right pin and she said she now found my account
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February 2023 by Vetta Hodge
Customer service was very nasty not very great I would never go there again and I would not recommend nobody to go there
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January 2023 by Oddities .K
Hope was a very rude salesmen. She doesn’t know how to talk professionally. I’m not her friend, I’m just here for business. I’ll go spend my money somewhere else with someone who knows how to speak to a customer.
