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October 2022 by Jerri Mealer
The bank its self is a great bank to have accounts with. This location takes forever in drive thru. Sitting here in line with two cars ahead of me for 15 minutes. If the lobby is closed why is drive thru so very slow.
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July 2022 by A
This is an old fashioned bank. They will not do charge backs. Don't offer tap to pay. Treat you like a criminal. Will only notarize what they feel like. Never anyone there to do notarization. And the workers look down on everyone. They are rude and lazy. Also if you buy off eBay, they flip out and freeze your card.
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November 2021 by Jerri Henson
The bank its self is a great bank to have accounts with. This location takes forever in drive thru. Sitting here in line with two cars ahead of me for 15 minutes. If the lobby is closed why is drive thru so very slow.
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October 2021 by J Byers
Bank OZK is good but avoid this location. Management is subpar. Drive to another location if you like good service.
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June 2021 by Kenneth Ballard
Great bank they’ve always been respectful to my wife and I we strongly recommend everyone to try this bank you’ll never need another bank again two thumbs up??
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May 2020 by James Barfield
awful bank they are crap don't use them
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May 2020 by Kasey Escobar
The bank of ozarks in rome ga is awful. My daughter got behind 89.00 dollars during this pandemic and called them a week ahead of time to tell them it would be the 24th of April before she could pay the main branch number wanted to work with her and had her call her local bank to be told sorry for luck. So today she tried to go back down to pay the money she owed and open an account and they can't take money orders they said. But she opened the account in the beginning with a money order. I spoke with Amy Duke the branch manager at rome and she acted like she could care less I would not do business with a bank that when things get tight they will not work with you. My daughter is a 20 yr old single mom of 2. Sorry excuse for a bank
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May 2020 by d gray
I've had my account for years now with them. I absolutely love this bank. I love free checking.
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March 2020 by Mitch Hopkins
Great Environment I will not anywhere else great people as well
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September 2019 by West Horn
Worst bank in rome. I have several accounts with them and I have trouble with the staffs attitude. They have told me more than once that I can not get my own money because the vault is closed for the day.
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January 2019 by Naomi T
Exceptional service! I hadn't been there in a while as I have moved but she still remembered me! Transaction completed in less than 5 minutes. I will be driving out of my way to bank here!
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October 2018 by Jelissa Swain
I love bank of ozk I been with them for years I have never had a bad experience with them they always friendly an have great customer service â¤ï¸
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July 2018 by Jennifer Williams
Great customer service...always personable and helpful!
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May 2018 by Mike Riddle
I have a business account with this bank, and I have found the staff at this branch to be the most friendly and helpful of any bank that I've ever dealt with. Their customer service has just been absolutely super! I also very much like Bank of the Ozarks' on-line banking services. They really help me effectively manage the money for my business.
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November 2017 by Kari Detscher
Not a member of this bank nor will I ever be. Ignored their customers in line so they could work the drive thru. Two girls for the whole bank? I just needed to cash a check and it took 30 minutes of just standing in line! Sad sad sad. Horrible customer service.
