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February 2024 by Tonya Roberts Trapp
High in prices though
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February 2024 by Jaded Jaz
Rude customer service over the phone. Called about insurance & not even 4 minutes into the conversation was told to call back if I didn’t have my information immediately on hand. (I wasn’t sure if they already had my information or not.) Was also hung up on. Horrible attitude, didn’t seem to want to help at all. If you hate the job so much, work elsewhere is all I can say. If my insurance covered medicine anywhere else close by, I wouldn’t go here. Customer service is terrible. 0 stars if it was optional.
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February 2024 by Erin Kirsch
Came directly from the hospital after getting surgery to pick up my medication. I was told that it would take 2 hours to fill my rx. My rx was only 5 pills! When I pushed back on the time, the pharmacy tech gave me tons of attitude. I just came from getting cut open and couldn’t wait hours for my medication. I used to be a pharmacy tech at CVS in another state. It used to be a policy to fill rx for customers that were waiting ahead of rxs that were automatically generated for refills. When did this change??? Customer service at this location is extremely lacking and they are very disorganized.
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February 2024 by Christie Gibson
Got a text that my medication that prepackaged was ready. Get there and I had to wait 50 more mins. If I didn't need the medication, I would be at Shannon pharmacy!
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February 2024 by GED Learning
They were not busy but pharmacist told it will take 30 minutes to get the prescription medicine which was just one eye drop.They were not busy so it took more then 1 hour for 2 pharmacists to give 1 eye drop .Well after 30 minutes I walked in the store and took some pics .Store and location is good but staff I don’t know why not quick with service.Due to staff I am giving 1 star otherwise it’s good store for self checkout.
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January 2024 by Jamie Thrasher
Shelby in pharmacy hung up on me 3 times when I asked for management because I was given wrong medicine. This is unacceptable to be given the wong medicine.
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December 2023 by Holly Mcpherson
I love they have self checkout as well as a cashier who can work 2 registers at one time making checkout fast and convenient
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November 2023 by Nate Pedigo
Told me my prescription would be ready in a couple hours on Thursday, ok fine, came back and they only gave me one of my two medications. They told me the other would be ready tomorrow. Came back the next day and they told me it would be ready in a couple of hours again. Decided to give them a full day to figure it out and came back the next day. This time they told me they were out of it and that it was being shipped. I need this medication daily and by this point I was out. I explained the situation and asked if there was any I could have until they get the medication delivered, they agreed and told me to wait at the drop off window to pick it up. After waiting for a while someone told me that they actually don’t have any of the medication in stock and that it actually isn’t being shipped. Since they had lied and told me they had it/it was going to be ready soon for so long I ran out of my medication and have to go to try and find it elsewhere.TLDR: was lied to that my medication was in stock and would be ready, then lied to and said it was actually shipping and finally told that it isn’t being shipped and never will be.
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September 2023 by Jason Waters
Always out of the simplest scripts and nighttime pharmacist is very rude and unhelpful.
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September 2023 by Rhonda Barton
Nice, clean store. Easy to find what you need. Excellent customer service.
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May 2023 by Julia White
Went to drive thru to pick up my prescription. The car before me and myself were the only ones in line. When I pulled up, the girl said she would be right with me. No problem. She proceeded to enter prescriptions in a computer. I counted 10. By now there were 4 cars behind me. Finally I said I need to pick up my prescription. Of course she gave me attitude. She walked over, made no eye contact asked my name and birthdate. Still no eye contact, gave me the clip board to sign receipt. I handed it back to her, she snatched it from my hand, gave me the RX and slammed the window shut. I have used this particular location since it opened. I’m really considering transferring my prescriptions to a pharmacy that treats me with respect and wants my patronage.
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May 2023 by Trecia Hood
The staff at CVS are always friendly and very knowledgeable about the products they sale. It's a wonderful experience everytime I shop there
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April 2023 by Amanda Hardin
My prescription has been called in for days. I get there to pick it up and I'm told by the tech it is on hold because they do not have enough. The pharmacist tells the tech they do have it. I now have to wait another hour to get it filled. I know that may not sound like a long time but I live on the other side of town. I don't want to come back in an hour. This isn't the first time this has happened. It has also happened to other family members.
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April 2023 by Will Maxwell
Slowest pharmacy you will ever encounter. Nice people but clearly overwhelmed. Cvs needs to do a better job staffing
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January 2023 by Tammy Cambron
Shopping experience was okay. However, once we walked outside to get in our car we were approached by an older female begging for money for food. It was 6PM and dark. Parking lot was not well lit. It is understood that times are tough for most people these days. CVS should provide a safer environment for their customers.