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March 2024 by Amanda Kersey
Love the food, especially chicken with gravy. The customer service is lacking, I have been in there twice and seen elderly customers treated as if they were insignificant. Language barriers are also a problemWheelchair accessibility: Is hard to get a wheelchair up the ramp
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March 2024 by Eric Gargus
We got a birthday cake here. They personalized it on the spot. Wonderful people!
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March 2024 by Casey Clive
Nice kids working there. Idk his name but he hooked me up with 2 pup cups. Thanks bro ?
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February 2024 by Charlotte Cook
Great place for ice cream.
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November 2023 by Jonathan Allen
Good food. Good service. Big fan of the cheese curds.
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September 2023 by panda_panda
the girl taking our order tonight was so rude. my husband said “thank you” and she cut him off by slamming the drive-thru window in his face. we will not be back at this location.
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September 2023 by John Dooley
Served me a completely melted ice cream.
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August 2023 by Charles Bowling
The service was not friendly from ordering through pickup.
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August 2023 by Cody Redding (Ba5t1on)
Food was alright, a bit soggy. Blizzards we're
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July 2023 by todd P
this was as good or even better than when I was a kid can't say enough about staff and management really great experience ?
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July 2023 by Crystal Clites
The girl taking the order you could tell Doesn't like her job she had a straight attitude Handed me a large blizzard in 93° weather then asked me to pull forward to wait for my fries and cheese curds when I said No bc you just gave me an ice cream product in this heat then expect me to pull fprward and wait 4 mins bc I said No the manager decided to take my fried food out the fryer barely cooked When I checked they are both covered wet with grease and still Frozen inside... I called to get it fixed and I asked for manager a girl named Alea got on phone with attitude I asked for general manager name she said I am the GM I asked for person above her She then proceeds to state "I am the owner I am everything" Very unprofessional ignorant and rude
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July 2023 by Jeff McCain
They screw your order up every
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June 2023 by Chip Mitchell
I recently discovered that my lactose sensitivity has decreased so for the first time in 20 years I am really able to enjoy DQ again. I miss the butterscotch dipped cone but the Churro dipped cone is pretty good.Kid-friendliness: It's ice cream. Kids love ice cream.Parking: Lots of space
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June 2023 by Kelly Bridges
Hot fudge sundae FANTASTIC as always,[*****And I NEVER write negative reviews], but their Customer Service skills are severely LACKING at the Shorter Avenue location of Dairy Queen in West Rome, GA. When the Customer is friendly, very polite, knows what they want to order BOTH inside AND at drive-thru, AND smiles/sincerely thanks them for food/dessert etc, and the DQ Employee NEVER replies, says "you're welcome", or "enjoy", etc.......many choices of appropriate replies are perfectly fine. This exact Customer Service issue has happened 4-6 times, at ALL our last 4-6 visits to this DQ location. Therefore, I believethe several employees who have consistently demonstrated this behavior, or lack of any customer service skills, clearly have issues with dealing with the public.....The Golden Rule is: usually ALL it takes to make most any Customer happy: Treat others the way you would like to be treated. It is NOT my intention to hurt their business with this feedback, however the use of social media reviews is most likely to yield any results whatsoever..... possibly these young DQ Employees at the Shorter Avenue location could use some empathy, compassion & kindness training.
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May 2023 by YAHRION “Aye-Pee”
Can't complain. Food is always fresh and made in real time. Ice creams are good too.Kid-friendliness: Kids meal
