Lowe's Home Improvement is a popular destination for all your home improvement needs in Rome, GA. The store is known for its wide selection of gardening supplies, appliances, paint colors, and patio furniture. However, some customers have reported that the prices can be higher than at Home Depot. The store is generally clean and well-stocked, with a lot of people shopping there. Some customers have experienced poor customer service, such as when the floral and garden center was closed without any announcement, leaving customers stranded and unable to check out. Additionally, when a customer needed help with a chest freezer, the employee had to bring it out themselves without any assistance, and two customers had to help load it into the customer's truck. Despite these issues, Lowe's is still a go-to destination for many, especially those who appreciate the veteran's discount. One customer had a positive experience, with an employee named Alan going above and beyond to help them find what they were looking for, even with the store closing soon.
Phalen in the flooring dept is AWESOME!!! I tried to order online and something went wrong but once I spoke to him all of my problems were solved! Very helpful and GREAT customer service!
February 2026
Jordan, Monica and Terry in Prosales make Every job a little bit easier 100% customer service
