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April 2024 by David Cordeiro
Very pleasant salesman. He was knowledgeable on all the products we were asking about. Didn't try to push us into an expensive mattress , He actually showed us all the kinds of matresses we were looking for. We left to talk about purchasing one and went back 10 minutes later to make our purchase.
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April 2024 by Matt Steed
"I had a great experience at Mattress Firm recently. Aaron and Gary were incredibly helpful in assisting me with exchanging my mattress. They were knowledgeable, friendly, and went above and beyond to ensure I was satisfied. I will definitely be returning to this Mattress Firm location for my next mattress purchase. The service was top-notch."
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April 2024 by Becky Crooks
I stopped here to look at mattresses after having spent the time doing research and going to a few other stores. I knew they had beds that I wanted and was hoping to find a good one in my price range.Initially, the visit seemed fine. Normal questions about comfort levels and styles. Once we found one I actually really liked, we talked about the price and everything, and then my mom and I agreed to go to lunch to talk about all the options before making a decision, but we were pretty keen on purchasing this mattress. We just wanted to talk it over and make sure we were certain.However, the salesman's reaction to this was... less than great. Immediately, he went on the defense to try to keep us in the store and make the purchase right then. And at first, what he was saying was informative about the perks of buying that bed, but then, it switched. He told me he likely wouldn't be able to get it delivered by tomorrow, which, that's fine, I get it if we miss out on a spot. But then he started hammering us with questions about what was holding us back from purchasing and why didn't we want to buy right then.I told him I like to sit down and talk out my options as we had been several places before this and found good beds as well. So I wanted to make sure before I purchased. We reiterated this several times. I felt incredibly stressed, pressured and uncomfortable. I don't like being pushed into a decision, especially one that requires me to spend several thousand dollars. I loved that mattress, and I was likely going to purchase it. But I wanted to pros/cons my thoughts before committing as a bed is very important.His attitude is 100% why we did not purchase that bed. When he asked, "What is holding you back from purchasing this bed right now?" I wanted to tell him it was him. If he had given us space to go have lunch, we likely would have returned. As it was, we took our business elsewhere because the longer I was away from that place, the less I wanted to support them.I understand it's competitive, but if the bed is great, let it speak for itself. Be there to answer questions, listen, and be supportive. There is no reason to pressure someone to make a decision they aren't prepared to make.I will never shop at this store again, and I encourage other people to consider other places as well.
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April 2024 by Jason Laury
Great service!
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March 2024 by Braden Therber
My mattress shopping experience was amazing! My salesman was Gary and he helped me quickly find the perfect mattress for me! And they have free delivery in town! Overall a wonderful experience
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March 2024 by joe green
Great customer service. Had to wait a bit but it was all worth it in the end. Very nice gentleman helped us and I think we laid on every single mattress in the store. But he was so chill with us and we bought our favorite mattress. Highly recommend
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March 2024 by Glenn Huggins
Great people with great products. I didn’t even have to go to the store, I bought my new mattress on the phone
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March 2024 by Eileen Arceri
Gary was very nice and didn’t push anything on us. Let us take our time and didn’t smother us.
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March 2024 by Wendy Morgan
We had a good experience picking out and purchasing our new mattress. Gary answered all of our questions and so helpful on helping us choose what was best for us.
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March 2024 by Sherry Abernathy
The Sales Lady was very informative and patient with us. Thank you
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March 2024 by Jennifer Attaud
My husband and I had a great experience at the Rome Ga store. Gary was patient and full of helpful information. We planned to just look around but left purchasing a Tempurpedic Pro mattress and base. Way more that we planned on but no regrets at allGo see Gary!!
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March 2024 by JEROME PARKS
Great experience and great costumer service.
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March 2024 by Ruth Martin
We were very pleased with the knowledge of our sales representative (Mary) and how welcome she made us feel during our visit. Once she knew our circumstances, she helped us explore as many mattresses as we could to be able to choose with confidence. Thank you, Mary!
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March 2024 by Lanetta Henderson
Had a great experience , my sales person was.great, shout out to Gary in Rome Georgia
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March 2024 by Kacey75
Mary was very informative, patient, and helpful. I was very appreciative that she was genuinely kind and intelligent. She knew what she was talking about. She knew the difference in the make up of the mattresses and how they confirm to my body and what not. She answered my questions respectfully, thoroughly, and she listened. Not treating me like I was an idiot. I was very grateful to be able to have her in this very important decision in my life. So thank you.
