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March 2024 by Jaleesa Dublin
The employees were very rude. I was placed on hold and no one ever came back to the phone. I canceled my order and was not given a refund. The service was ABSOLUTELY HORRIBLE! Get a new Manager, she had a bad attitude as well!!! She made remarks that a paying customer shouldn't have ever heard.
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March 2024 by Stephen M.
since new servers and staff the service is not good. need to be more happy and not act like they hate there job. overall the food was good
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March 2024 by Kim
I carry food from Shane's to an elderly couple when it's requested. I've done several online orders for a specific pick-up time. I don't think they even check for online orders as I have always had to wait (and am then late to where I'm supposed to be) while they find and make the order. I decided to call-in and see if there was any difference. There was not. I still had to wait and was again late to my client. The entire staff seems to be running in circles trying to figure out what they should be doing. Yesterday I witnessed an elderly lady coming in for pick-up. She had already paid and instead of a hello she was met with a loud "Did you pay?" before the girl would hand her the food she ordered. Personally, I would not visit this restaurant willingly, but I have to because of my client.
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March 2024 by Linda Reynolds
Make sure you dont take large bills if you plan to pay in cash because they don't accept it. Stupid!
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March 2024 by Maegan Lindsey
Love this place!
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February 2024 by Patricia Pruitt
Love this place seriously bummed they stopped serving sweet potato fries, the best around.
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February 2024 by kenneth martin
Food was good not alot on portions everyone left still hungry just not the same as when I was a
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January 2024 by Arthur Duvall
Food is always good.Great place to take the family. The portions of food are above average. You get a great value.
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December 2023 by angel johnson
Shane's pulled pork was ok. The bbq sauce tasted good, but the meat was like mushy. I didn't care for the texture. The fries were really hot & the slaw was delicious. They have good sweet tea also. The atmosphere was very clean.
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December 2023 by Bleep Bloop
Had to wait over 20 minutes for a side order of Brunswick stew placed online because they were too busy serving multiple other people that placed their order after me. I guess good service here is contingent on how much money you spend. Also, do you guys really call this a medium? I knew better than to even tip a dollar for this garbage. Take your business elsewhere people.
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December 2023 by Angela Lewis
I and my husband always shop around Rome. We decided to try this place on 12 -8 -23 So I call in the order for a half rack ribs with okra and coleslaw....and another rib plate with onion rings and bake beans. The young lady who took the order told me it will be 15minutes. I was parked right in front of the building when I called...so I went on in to jus pay for it and a few seconds she was bringing the food but she said 15 minutes and it was cold and nasty.... For what we got for the price was RIDICULOUS!!!!! AND THE FOOD WAS TERRIBLE???!!!!! THOSE BABYBACK RIBS WAS BOILED AND NASTY. WE WILL NEVER COME BACK!!!!!!!!!!!!!!!!! AND WHILE WE WAS SITTTING 1 OF THE YOUNG LADIES WAS IN HER HAIR!!!!! JUS NASTY ALL WAY ROUND?????
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October 2023 by Cindy Lindsey
Lately the workers can't seem to get our order correct. They are to interested in fooling around (playing). I don't know why my husband doesn't check the boxes before getting all the way home. I guess he thinks they are going to do their job this time. Lol. We live about 12 miles away and he certainly isnt driving all the way back. I always get a bbq sandwich and fries, except they never put fries in the box. It's either coleslaw or baked beans. I suppose we will now find another bbq place to do our business. They do have pretty good bbq, I just expect good service as well. Also I checked for a receipt but they do not even give you that either. I'm hoping the next bbq place we choose has better service. And to add my husband has gone to get me some fries at a closer restaurant. Smh.
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October 2023 by Regina Barnes
Shane's has the best potato salad and I don't usually like restaurant potato salad.
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August 2023 by Debey Levitt
The service and food were good, but I didn't like the sauce, too sweet for my taste. I wish they had told me that they had a variety of sauces and let me select one. I didn't know that they had a North Carolina sauce (my favorite) until after they had already given me my takeout order. The staff were very friendly and helpful. Although, I shouldn't have had to ask for napkins when I ordered a BBQ sandwich.
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August 2023 by Tracy Alday
Not impressed this time around, only our second visit. Waited over 30 minutes for our food. Tea is syrup sweet to the point of sickening, when we let one of the staff know about the tea we were told it was policy to make it that sweet and everyone just mixed the unsweetened with the sweet to balance it out....
