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July 2023 by Nick Boggs
I just spoke with a young male with short blonde hair at the T moble store in Rome Ga and it was the best internet service experience I have ever had. I work in IT and he knew exactly what I was talking about and gave me exactly what I wanted with no issues! This man needs a raise!
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July 2023 by Andy Gee
I wouldn't even leave a one star if I had a choice. I went in for a warranty replace that T-Mobile sent to this store, but this store wouldn't swap the device out cause they couldn't get the IMEI of the other device. They wouldn't call T-Mobile to get what they needed. Guy was very ride and said I should keep boxes so I'd have the original packaging and they could check it. Sorry this device is 6 months old and I'm not a pack rat. Also the store was extremely hot, evidently they don't have any air conditioning. I will not go back to this store ever based on how I was treated.
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July 2023 by Lyric Dollar
Wonderful experience. Good and easy service. They're all polite and very easy going.
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April 2023 by Victoria Cline
Really great service. The guys, Cody and Jonathan, stuck with us the whole time as we got new internet, upgraded one phone, and ported a number over from another carrier to get a new phone with T-Mobile. Very satisfied and excited for our new service!
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April 2023 by Shane Wells
Mike was wonderful! He got us in and out in no time! One of the nicest “sales men” we have encountered in a while! Would definitely visit this location again!
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March 2023 by Nina N.
If I could give no stars, I would. The people working here have no customer service skills whatsoever.. customers walk in and nobody greet them, they don't even acknowledge people. They are not busy but just make people wait in line without saying anything. They move extremely slow, it just seem like they don't want to do their jobs and enjoy how customers are waiting in line. This is my 3rd time at this store (I came back because of the long wait), and I witnessed saw 2 people leaving the store without being served. This place is ridiculous and I will call corporate to complain about it
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March 2023 by Robert “Kelly” Brumbelow
What a difference from the Store at 2nd and Turner Mcall.Excellent service and customer support.
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February 2023 by Sherri “sheluvs2read” H
Malcolm and Cody were extremely helpful in getting my household account switched from Verizon! We ended up coming back for some additional help (again, a Verizon port issue) and Cody fixed it in less than 10 minutes. Could not ask for a better customer service experience!
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January 2023 by Ebony Webb
Lauren and Will was extremely nice and really patient with me deciding on a phone (I definitely didn't know what I wanted) overall really helpful and never made us feel rushed
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November 2022 by Tyler Sullins
We had a amazing experience today at this store in Rome Ga. Alzie was great. He was very helpful and patient with us as we worked through transferring from a different company. Would definitely recommend this store and sales rep any day of the week.
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November 2022 by Delia Cortes
Loves my experience with Abril today! She's amazing
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October 2022 by Mackenzie Ledford
If I could give a no star I would! April is down right unprofessional and very rude. I also see she has had complaints about her before! I can see why! Will never step foot back into this establishment again. Also, the DM Allen wasn’t helpful and rude as well! I should have known to expect this type of service speaking that’s it’s an authorized retailer and not corporate. Called T-Mobile corporate and made a complaint as well.
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October 2022 by Micah Rogers
No problems with T-mobile, my old phone co made me get new numbers....
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June 2022 by Elton Sharp
Gessler is very professional and knows his stuff! He made switching easy and made sure I was stress free! I’ve never had customer service like his! Makes you feel welcome and pleasant! Left home with a new phone and a smile! Can’t wait to come back and see him!
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March 2022 by Hugh kinney
Healer is incredible with seniors and knows his tech! Incredibly smart guy
