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June 2023 by Sidni Tant
I will never use this bank again! I went to cash a check only to find out that they closed my account without notifying me at all! No letter no phone call no email nothing!
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October 2022 by Fredrick Thomas
This bank took money from my friends account and caused him to get evicted , he called and the staff were rude and they lied about overdraft protection. I wouldn't recommend using them. Sound like a scam
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September 2022 by Brandon Kleimann
Customer service for the company as a whole, not just this branch has plummeted. My wife's debit card expired at the end of August, and I had called at the beginning of August and they said they would have it sent in the mail automatically. All of our mail for the bank comes to our address, but in this instance the card was sent to her ex's address, an address that has never been associated with our account. She was told they could try and mail her another one, but that it would be at least 10 days, or that she could go to the other branch and have them make her one. She went to the other branch where she was told that they couldn't help her because they didn't have anybody that had the time and availability. I went back to this branch today and was told there was not anything they could do, that they did see the card was sent to the wrong location, but that if she did need one immediately that she had already called and confirmed that one could be made for her today. Less than an hour later, my wife is there with her daughter who is home sick, and they are once again trying to say that they are unable to make her a card. We were also told that we would be receiving a call from the branch manager to discuss the issues. . . that was over a week ago. . .
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July 2021 by Matthew Levin
Excellent service from top to bottom. It is a pleasure to bank there.
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August 2020 by eric stone
Not good experience.
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August 2020 by Westbrook Motel
We had account since last 3 years.Head cashier was mad all time. she not help anybody.
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May 2020 by Scott McKibben
The best people I know of to get a home mortgage with! Tabitha Helms was very helpful from beginning to end!
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April 2020 by Keith Williams
I have been banking with them for years. They have gone the extra mile several times. Never a bad experience.
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January 2018 by Deborah Gilreath
Amazingly prompt and professional service for decades now! My first and only bank choice! Thank you United Community!
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January 2018 by Amanda Ploof
Love this bank everyone so kind
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July 2017 by Cody Keen
Have had nothing but trouble everytime I try to do transactions that I have done at other United community banks it's like the ppl that work there are slow in the head and don't know how to perform their jobs
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February 2017 by bhavik kumbhare
I completely agree with u Mansi, some of them are really good but some of them are just pathetic. I went there to see if I am eligible for home loan, that lady didn't even smile and she was looking at me in a suspicious way as if I was going to rob her, when I left that time also she didn't say thanks or bye...that's not fair at all....some are really racist over ther.
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April 2016 by Mansi Gupta
If i could give them 0 stars for this location at 2nd ave i would have. Worst Customer Service. All the ladies working are so rude and racist. I have been there 3 times since i have opened my account and its the same way they treat me everytime. I opened my account in the west rome branch and those ladies over there are so sweet and nice, never had a problem with them . Its just this downtown rome branch worst banking ever .
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April 2016 by Steve Salmon
Very good bank had issues with them theytook care of it asap..
