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February 2024 by Tom N.
Today I was in Walmart in Rome, Ga to buy shaving product. The store had locked up the razors that I need in a security case. There wasn't a cashier stationed at the register at 2pm on a Saturday. I asked for assistance from 3 associate. Two other guest walked away from the area while I was waiting on someone to come and u lock the security case. I understand retail shrink, if you are going to invest in a coral type security area and lock up high theft products at least staff the register.
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September 2023 by Addie Wright
Very sweet manger up front
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April 2023 by Cody S.
If I could give this place negative stars, I would. My mother who has just finished chemo, has what they call 'chemo brain'. She was shopping in this store 02/03/2023. in which she forgot to scan $15 dollars of make up. She just spent over $300+ on her own groceries and also payed for someone else's $100+ in groceries, who was waiting on a family member to bring her card from home. With her memory not well in-tact after 8+ months of hard chemo treatment, instead of discussing the situation with her; they chose to corner her at the front door, and rip the basket of things from my brother and her hands (which from what I know, is illegal as the loss prevention people are not deputized). Her then being a law abiding citizen followed them into the security office to explain the story. Where the security loss prevention manager chose to use his ill temper and unprofessionalism to claim 'she probably steals all the time' and 'she looks like a criminal'. My brother was outside the room the entire time while the loss prevention manager kept berating my sick mother like she was a criminal. They then called the police to have her detained and arrested, after she told them the situation (which was repeated by my brother also). Explaining that she has documentation at home that her memory would take years to come back, as her short term memory was affected by chemo. That night she was in jail for 5+ hours without her post chemo medicine and freezing in a jail cell, all because the manager of this Walmart and the loss prevention manager; claimed she was felon. Not allowing them to prove her innocence and explain the situation. After calling the Walmart to complain, the manager had dodged my calls; and refused to speak to me. From talking to the Assistance Manager, she claimed that even an accidental mis-scan of an item; they will have you arrested. After my mother was talking to the two nice police officers about the situation on the way to the sheriffs office. They claimed they just had to arrest a single mother of 3 last week, because she forgot to scan a gallon of milk. Arresting her in front of her kids and dis-allowing her to be able to pay for it. This Walmart is pathetic and their corporate office have ignored our requests and calls to amend the situation. We have already had all family, friends, and neighbors; stop shopping and purchasing goods from Walmart going forward. As we will not support a business who criminalizes sick customers to 'show their power'. I hope this helps a-lot of you, and you all find this post to be insightful. Shop else-ware in Rome, GA. Once mistake here and you'll end up in jail. While the manager laughs at the front of the store, while you're escorted out. 0/10 Stars #JusticeForMaria #WalmartAreCriminals
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August 2021 by R C.
This Walmart limits cash transactions. We could not find a cash checkout that did not have a long line. There were plenty of checkouts that accepted credit cards with no lines. We left our items and walked out. And this is discrimination against poor people who do not qualify for credit cards!
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October 2020 by Craig N.
It's a shame that they make no attempt to observe corporate and local guidelines in regard to COVID-19. The employees only wear masks properly half of the time(if at all!). The ones at the door make no effort to try to get people to mask up before entry. One employee when asked why he had no mask on replied that, I as a customer should shut up and mind my own business. Is this business trying to make a statement? I see it as a callous disregard for customers and the result of poor or little training, the lack regard for the customer is sadly dangerous.
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January 2020 by Jehaziel P.
If you are looking for a quick pick-up, this Walmart has everything you need. But if you can't find what you are looking for, don't bother to ask any of the employees. They don't know where anything is and you'll just be wandering around the store with them. One employee wore her headphones and when I asked for help, she continued speed walking, intentionally ignoring me. I finally got her attention (I had to race up to tap her shoulder) she just looked up the item I was looking for on her phone using the Store website, and said "This is all we have" She couldn't even direct me to which aisle I could find the item. Another day, I was snobbed by the worker in the fitting room. She just snatched the hanger right out of my hands. She obviously didn't want to be stuck putting clothes back on the racks. She gave me such an evil eye, because I had returned one item she didn't know where it belonged. I bought gift cards from this Walmart, only to have the employees rip the card packaging open because they weren't sure if they loaded each card correctly. The manager took nearly an hour just to give me a refund. She obviously didn't want to give my money back. I made an appointment in the Vision Center a week in advance, and when the appointment day came, an employee called and ask if I could reschedule, because my scheduled appointment was during their lunch break. This Walmart is very unprofessional. But if you need something, they have it. The store is clean and well organized, but the employees need a little more training on professionalism and customer service.
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February 2019 by Lillies S.
The employees were very rude a employee on break cut in front of us in a checkout line and said rude things to us. The employees are very rude and don't even know what they are doing. I do not recommend
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August 2016 by Chip C.
We stopped by this walmart location on our way to visit family. The inside was very clean. We were able to find what we needed quickly. The person behind the checkout counter made us laugh. The parking lot could be bigger, but this location is pretty good!