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October 2023 by Aj Campbell
Been going for awhile but I just can't anymore. I don't mind paying for the stuff but why have a price tag on the stuff if your just gonna up the price at check out. Like if it says 3 bucks why are you charging me 4 if the box says 50cent toys why am I charged 2bucks for it. And When i ask about it I'm wrong but like I said why have a price tag if your not gonna go by what yall put on it. Not gonna go back that's for sure.
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August 2023 by Kimberly Benitez
I love shopping in this store. I have never left disappointed. Prices have always been reasonable and staff have always been helpful and pleasant. I definitely recommend you stopping by if you are in that area. Such great finds! I also love the fact that I can and have always donated here and they are always grateful for any and everything they have received from me. I can’t say enough good things about this store or their staff ❤️. Thank you Christy and all the staff for your amazing hard work and the good you put back out in to our community!!! I love you guys.
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August 2023 by Angela Daniel
Just wanted to do a shout out to my people at the Cottage!!! You will never meet a group of people as sweet as this group! Christy the manager is one of the kindest most compassionate people I’ve ever known. She takes pride in her store❤️ It always smells AMAZING AND IS ALWAYS CLEAN AND ORGANIZED. You are always greeted with a smile and made to feel welcome. They go out of there way to help people. So Christy Vickie Laura Richard and our new staff member Tommy can’t wait to meet you a big thank you for being so good to our community. If you haven’t visited this wonderful group of people make it a point to go and all the money goes for a GREAT CAUSE. If u don’t need to shop bring your donations in and help those kids out ❤️❤️❤️ I love you guys ??? SEE YA NEXT WEEK GUYS ?????
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August 2023 by Jo
Also some people just want to do things to get attention or act out look at me. Customers do that they yell ot my first time in here and I'm not coming back . Oh well . I like this store nice staff every helpful. Its like a momma pa kind of store i love it !!!!!
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August 2023 by Annie
March 2023 by Brandy Ann McKenzie I was there that day . The lady there was very nice . Simply said please don't shake the racks . They aren't made to shake like that. I have been going there for years now . Nice place and staff. Need help their willing . Ask questions their glad to answer. Yes prices have gone up especially since cough cough covid . Lol Its understandable. Love this place and will continue to go when I can.
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July 2023 by heather rogers
This is a great little thrift store the manager is very rude though when she really doesn't have to be!!
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June 2023 by Hailey Mullins
The absolute worst RUDEST staff , Christy is BEYOND rude. They prices DO NOT match what they tell you so watch your receipt and every item scaned. You're better off going to Walmart
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May 2023 by Shanna Davis
Appalled. For the last 2 years and 8 months, I have donated everything my daughter has outgrown to this place. Clothes, high chair, double stroller, etc. I went in the other day to shop for some play/summer shorts for my oldest. They were $3 a pair! For thin, worn CLOTH! Not denim! Do what?! So I went to Walmart and got 8 pair for $2.49 a piece. Brand new, no wear & tear. I donated my daughter's things to The Cottage thinking I would be helping people that need it but it seems someone, somewhere is greedy! I'll never step foot here again. Do better! People need it now more than ever!
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May 2023 by Glendoria Sanders
It was my first time there, and they were having a sale double yay for me.
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April 2023 by Angela Cross
Some great finds. If you have the time without distractions to really look.
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March 2023 by Dee Deforest
This is the best thrift store ever. Lots of really nice things, and it's also super clean and doesn't have that smell that thrifts get sometimes.The ladies that work here are amazing, always kind and helpful. It's definitely worth a drive from Chattanooga, I promise you won't be sorry.
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March 2023 by Brandy Ann McKenzie
I came here full of hope and joy excited to check out this new-to-me place that a friend told me about. I left feeling bad about myself and about humanity in general. They don't have a bathroom, they don't have a fitting room. I was so excited to check this place out I went across the street to use the restroom, and came back. As I was entering, a woman was leaving complaining that an employee was rude to her and told her to not push the clothing on the racks, because the racks are not designed to support shoving. and you know how it is when racks are jam-packed and you're trying to look at clothing.. this 60-ish woman did not appear to have any superhuman strength, I had no reason to believe that she was treating the racks in any unusual manner. The woman she brought her concern to treated the customer like she was in the wrong and the customer said this is our first time here, but we will not be back. This exchange already made me uncomfortable, and I felt like I should leave but again, I did want to check out this place. The employees continue to complain loudly about the customer after she had left. Again, uncomfortable!! The prices were RIDICULOUS on a lot of items, but there were some good prices on new clothing. There were passive aggressive notes posted all over the store., And I understand that many customers are difficult to deal with, like the ones that use drugs in the restroom or defecate in the fitting room, which they informed me has been an issue, and the reason why I could not use it to try on clothing. So I tried to try some items on over my clothing, and when I went to check out I felt like I was overcharged. I asked what the children's pants were, because I did not buy any children's pants. They said that's just how they ring up items. Okay.. but then I asked them to please go through with me and show me each item and how it added up. As they were passing each item back and forth, I added it to $26.50 before tax. But they did some three card Monte action between them and said yes it's $30.50.. I left feeling confused, but I did not want to ask them to add it up again in front of me so I added it up when I got home and I was overcharged. I know, I know.. it's $4.. big deal. It's not about the money it's about the way they treat people, the trickery involved, and how I left feeling like I'd been duped, and definitely did not have a good experience that would make me want to come back.
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February 2023 by Jay Dubyah (Jwolf1101)
I've refrained from reviewing about The Cottage, but when I saw a rude sign that targeted customers upset about high pricing on their door yesterday, I decided to review.I've shopped here for a minute, but have always noticed the insane price tags (especially on art/pictures). Legit they had an old motel-style wall art over $50! Not to mention, they wrote the price in permanent marker on the FRONT of the painting. LolI will still shop here on occasion, but will do so wisely, and not purchase many items that are over $20.If the owners see this, please review your prices. You're an establishment rooted in faith, yet it appears the charity and compassion aspects of Christian morality seem to have been overriden for greed and profit. Please remove this rude sign and re-evalute your attitude towards those that keep you in business. ?
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February 2023 by Keaona Price
Very nice store. Clean and organized
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November 2022 by Zee Morrison
Always friendly with a new selection of items every day
