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January 2024 by lauren espy
This is the best store in Roswell, Ga to shop, not only because of the great deals but the incredible staff that works here. Sarah, in particular, is the most helpful and gracious store manager at Ballard’s Outlet. She has helped me pick out furniture for years. She has an excellent eye and treats every customer with exceptional care and intentionality. In the warehouse world we now live in, it’s easy to make shopping transactional but not so with Sarah and the team she leads. She makes her job personal and remembers my name every time I walk in. The more personal an experience is, the more remarkable and Sarah is certainly a leader worth remarking about. Trust me…this store is the best investment of your time and money and the best bonus you will be cared for personally!
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December 2023 by Kari Lewis
I had the absolute best experience at the Ballard Outlet off Holcomb Bridge Road. Lisa and Sandra went above and beyond to help me find chairs for my dining room. They were both professional, personable and super helpful!! They made me want to work there!! I will be back for sure!!!
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December 2023 by Steve
They are selling broken stuff in there that I woud not accept for free. Cheap particle board Walmart grade furniture priced at 3k-10k only to be reduced 30-40% because it is beyond repair. My wife and I played a game of guess the price, is was rather amusing but not worth my time.
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November 2023 by Daisy Davidow
The outlet isn't disarray and the furniture is all broken final sale. You can see how cheaply it's made, particle board. The price does not match the product.
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November 2023 by Robert Tyndall
My wife loved it. It offered nothing for me. I found a comfortable couch and waited. Hopefully she will not ask me to go back.
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October 2023 by Ann Timms
Love this store!Great deals!
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August 2023 by Ari Gold
This place is a total scam. Sure they offer -50%, -60%, after they have triple keyed the prices. All items arr marked so far above any reasonable retail price... I saw a lawnchair marked at $1,500 so I guess I could have got one for $750..or not. What a waste of time.
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August 2023 by James Wright
Not often I'd say I love a furniture store, but you can get some really great stuff at really reasonable prices.
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July 2023 by Charles Wilson
Do not order anything from this company. Google their name online and you will understand why. They will take your money and then delay your order 3 to 12 months if they ever ship it at all. It’s impossible to get a refund. No one will proactively call you. When you call their main number on their website, they will consistently hang up on you. Your money will be gone and you will have nothing to show for it. These people are borderline criminal.
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June 2023 by Zebe Schmitt
I just had an emergency need for several extra yards of fabric to match some that I had bought at Ballard Outlet. I called for help and the person who had originally helped me, several months ago, recognized my name on the phone call. Although Ballard no longer had the material in stock she took time to help me find the same fabric on e bay. I had to call back because I was having a problem with the site and she took time to help me again. Thank you, Lisa. You are truly amazing!
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June 2023 by Kim M
Items can be a bit pricey and the quality doesn't match the price but for an outlet store, you can definitely find some household gems.
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June 2023 by L B.
Love this store. Ballard's regular retail store tends to be pretty pricey, so the outlet store makes decorating your home much more affordable. We decorated one of our rooms several years ago, and bought nearly everything at the outlet store, in addition to our Christmas decorations that we love and use every year. We just recently re-did our family room and got some beautiful pieces here- all in very good shape. Some of the items at the outlet store have a few cosmetic blemishes, usually easily repaired or disguised. Many have no visible damage at all. Bottom line, if you're looking for long-lasting, quality furniture that rivals Pottery Barn but a bit smaller and a more personable feel, this is it. The deals here can't be beat (usually 40-50% off retail, sometimes more) plus the employees are super friendly and helpful!
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June 2023 by Leslie B.
Love this store. Ballard's regular retail store tends to be pretty pricey, so the outlet store makes decorating your home much more affordable. We decorated one of our rooms several years ago, and bought nearly everything at the outlet store, in addition to our Christmas decorations that we love and use every year. We just recently re-did our family room and got some beautiful pieces here- all in very good shape. Some of the items at the outlet store have a few cosmetic blemishes, usually easily repaired or disguised. Many have no visible damage at all. Bottom line, if you're looking for long-lasting, quality furniture that rivals Pottery Barn but a bit smaller and a more personable feel, this is it. The deals here can't be beat (usually 40-50% off retail, sometimes more) plus the employees are super friendly and helpful!
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March 2023 by Laura P.
If you're a Ballard Designs fan, and you don't like paying full price, this is the spot for you. What you'll find here:*All sizes of beds*Bed linens*Lighting - lamps, sconces, chandeliers *Sofas. Chairs benches*counter and bar stools*Draperies*Office furniture *Artwork, mirrors
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March 2023 by Virginia Scott
I got a good deal on some furniture, but I felt the management staff was rude. I did not feel welcome in the store. However, the men that loaded the furniture into my car were excellent! It could be that some people were having an off day, due to it being a busy Saturday. I get it… we all have bad days. I hope it improves, because the quality of the decor is great!
