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February 2024 by Danielle R.
Brown & Co. exceeded my expectations and overall amazing experience. I was looking for a jeweler to repair a broken antique wedding set that once belonged to grandmother after my long-time small business jeweler went out of business. I was intimated upon walking into the store not knowing what to expect but was treated with top-notch customer service from the moment I walked in. Nicholas excelled in making me feel at home and helped guide me with the decision to redesign my broken set. John the jeweler far exceeded my expectations and my now brand new "old" custom diamond wedding set that I absolutely love! He kept a nod to the original design while making it my own with a unique design. The overall communication and experience was great throughout the entire process. I am thrilled with the results, the overall experience and will most definitely return. Thank you Brown & Co. for an amazing customer service experience in a time where average service is almost impossible to find.
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January 2024 by Beachcomber K.
Needed a watch band that I purchased online installed on my work watch (Casio) that for the life of me I couldn't figure out. Angel Sierra took care of it for me and sent me on my way. Thank you for the great customer service, I will certainly be back when it's time to make a new watch purchase.
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December 2023 by Susan Moss
I visited the store to purchase something for my daughter, and have several items repaired. Nicholas was so helpful with my watches, and got them checked in and sent off for repair. Angel helped me with resetting some treasured earrings, and while cleaning my wedding ring noticed some loose stones and recommended repair. Susan assisted me with finding a new ladder chain for my daughters pendant, and now she can wear it all the time. My family loves visiting Brown for their customer service, merchandise selection, and the friendliest staff in the business. Thank you Brown & Co!
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December 2023 by Mario Gonzalez
The service at this jewelry spot is fantastic. Thanks to my man Angle Sierra made my process go nice and smooth. Took care of me when I first drop off the watch and as well when I came back his service definitely made my process go easy. I highly recommend this jewelry spot, ask for Angle Sierra and he will help you with any questions you have about your watch!
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December 2023 by Rishi Gandhi
I had the best experience working with Meta. She was very professional and excellent in communication. I was looking for a new watch that I wanted to get for my wife, and she was very patient to help us find the best choice for us. She helped make our dreams come true and we now have a wonderful timepiece in our collection!
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December 2023 by Carly Landry
Brown and Co designed and built my wedding set, and I’ve subsequently bought watches from them as well. My experiences with the Roswell location are always excellent with patient and accommodating sales and service reps. Dropped in during a particularly busy afternoon this holiday season, and Angel went out of his way to fit me in for a quick ring/watch inspection and cleaning. Always a great experience at this location!
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December 2023 by Matt Adrian
I’ve been customer of Brown and Company for several years and they’ve always been excellent to work with. Recently a gold chain my father gave me when I was 18 years old had broken. The clasp has been bent, and I thought it was unrepairable. I spoke with Ange Sierra in their service department. I went to look at a watch about a time I came back, which was roughly 10 minutes the clasp was fixed. If you have something broken, see Angel he is excellent!
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December 2023 by Todd Hunt
I’ve done business w Brown for 20 years and they make me feel like a VIP every time. Staff incredibly courteous and professional and in today’s declining standards of service their team is top notch.Needed cuff links polished and cleaned today, Angel was outstanding and had me out the door in 10 min! Highly recommend.
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November 2023 by Kevin H.
My wife & daughter were there over the weekend and received exceptional service from Angel Sierra. He was laser focused on customer service and making sure they had a great experience. He was very knowledgeable on their inventory. He listened to them and provided the right recommendations based on their requests and didn't try to oversell them. Highly recommend Angel!
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November 2023 by Frank F
I recently had the pleasure of dealing with Brown & Co. Jewelry, and I must say, my experience was nothing short of exceptional, particularly due to the outstanding service provided by Stephen Lorusso. From the moment I stepped into the store, Stephen’s approach was a breath of fresh air in the world of high-end jewelry. His patience and willingness to take time to understand my needs made the entire process incredibly smooth and enjoyable.What stood out most was the absence of any pressure to make a quick decision, a rarity in this industry. Stephen’s expertise and genuine care for my interests were evident throughout our interactions. Furthermore, his commitment to keeping me informed while I waited for my watch to become available was exemplary. This level of communication not only demonstrated his professionalism but also built a strong trust between us.I wholeheartedly recommend Brown & Co. Jewelry to anyone seeking a personalized and pressure-free experience. And, if you’re looking for someone who truly values customer satisfaction, ask for Stephen. His dedication to service is a true asset to the store.
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November 2023 by Jillian Bowes (Jill)
I just had my wedding ring redone at Brown in Roswell. They used my original stone and added the halo around it that I always wanted. They designed a beautiful ring for me, but when it wasn’t 100% my dream Steven, Meta, and Neil tweaked it to make it perfect. Couldn’t be more impressed and grateful for the quality of my ring and the customer service provided. Y’all are the best. Thanks so much for all your kindness and patience.
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October 2023 by Benjamin Barrick
I had the pleasure of visiting Brown and Co Jewelers in Roswell, GA in my quest to find a special timepiece to commemorate an important life event earlier in the year. From the moment I stepped through the door, the professionalism and knowledge of John Vrehas, my sales associate, was evident.He took the time to understand my preferences and guide me through the options, ensuring that I found the perfect watch.What sets Brown and Co apart is the exceptional service and family owned model which is becoming harder to find in the industry. They went above and beyond to provide valuable insights, answer all my questions, and make the purchasing process smooth and enjoyable. They have certainly earned my trust.I look forward to exploring more of Patek Philippe with Brown and Co in the future. If my recent experience is any indication, they are a destination for discerning watch enthusiasts. Highly recommended!
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October 2023 by Patrick R.
Excellent service and friendly not pushy sales. They even cleaned my jewelry while I shopped and sent some pieces out for repairs!!! A definite return customer!!!
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October 2023 by Ken Le
I want to give a very sincere thank you specifically to Marjory and the overall folks at Brown & Co Roswell for helping me to purchase and own one of my greatly desired watches, the Rolex Submariner 126610LV!Marjory is an excellent sales associates and regularly reach out to her clients to check in as well as provide updates. She has been very helpful and accommodating with me and I honestly could not ask for more.Marjory is a great addition to Brown & Co! I very much look forward to future interaction and purchases with you guys!Many thanks once again to Marjory and Brown & Co of Roswell!
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October 2023 by Ola Tahboub
I walked in a couple of minutes before the store closed. I needed to get the links on my watch adjusted. Angel worked on my watch and was very friendly, professional, and patient. He also offered to clean the watch. I very much appreciated Angel's help and going above and beyond. It made the rush to get to the store totally worth it.
