Carland Auto Group is known for its friendly and helpful staff, providing great customer service across their dealerships. Customers appreciate the knowledgeable and honest approach of the sales team, with many highlighting the professionalism and patience of sales associates. Visitors often feel comfortable and well-informed during their car buying experience, whether they are test-driving vehicles or finalizing paperwork. The dealerships offer a variety of vehicles, including popular models like Honda CRV and BMW X5, with some customers mentioning the impressive performance and features of these cars. The staff also demonstrates a strong commitment to customer satisfaction by working to resolve issues and honor agreements, as seen in recent cases where managers made things right after initial misunderstandings. Service teams are praised for their helpfulness and friendliness, with staff frequently offering assistance and creating a welcoming environment. While some customers note that cleaning or detailing after repairs could be improved, overall, the experience remains positive. Many customers recommend Carland Auto Group for its honest service, fair pricing, and attentive staff, making it a trusted choice for purchasing or servicing vehicles.
I appreciate every visit to Honda Carland because of their excellence in service to their patrons!!!
December 2023
Good forthright service with no bs, got a fair price for the CRV L Hybrid Sport, so far so good. See salesman Chris Hippolyte, he'll take care of you.
November 2023
**UPDATED** The GM and the Used Car Sales Manager made this right, and honored the original price discussed with the original salesman. We picked up the car yesterday. Thank you Kenny & Amir for your assistance and integrity.
