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February 2024 by Julia Fleming
Having been in a car accident, I wanted to bring my car to Classic Collision Carland to ensure a professional job was done with the repairs. Everyone from the front desk receptionist to the car tech were outgoing, friendly and helpful. There was significant damage done to my car by the other driver and I was extremely pleased when they called me a week early to let me know my car was ready. The process was simple and easy. And, my car looks like it has never been in an accident. This location offers excellent customer service.
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February 2024 by Preston Shirmeyer
Great service and repair.
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November 2023 by scott rothenberg
Bryan was so helpful. I needed help putting on a piece of molding that fell off. Kudos to Bryan for his amazing help!!
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November 2023 by Gracie Hansen
If I could give this shop negative stars I would. They are unprofessional crooks who are only interested in getting as much money from their customers as possible. They do not communicate with each other within the different departments and are unwilling to work with customers when they make mistakes.CONSUMER BEWARE THIS ID NOT A SHOP YOU WANT TO WORK WITH OR GIVE YOUR MONEY TO.
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September 2023 by Lanis Panny
This is a O Star rating.I have been dealing with them for over 1 week with an insurance claim.No records of my claim number or name any time I called them unless I asked them to search further.My adjustor sent info 2x and also called them.We were set to start the repair foe a bumper replacement for this morning...so....No records of a claim, no claim number and no part ordered and no info about my case....And a woman who was talking to the woman and a guy at the desk was so.upset about false info given to her about her repair.This was a warning for me.I have gone elsewhere now.This place was reliable when previously owned by Honda Carland.
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August 2023 by Charlie Chastain
Took them a month to fix a windshield replacement and bumper scratch. They had the windshield after one week, but couldn’t install it because they sub out windshield repair to another company. They said the other company couldn’t replace the windshield because the car was taped up. The tape from protecting the bumper was interfering with the windshield. I went into the shop to confirm this. I’ll post pictures below and see what you think. They never call to give you updates. You have to do their job for them and call to get updates. No one knows what’s going on with your car and your car is hostage until they feel like getting to it. After all the trouble and complaints at the very end they faked my debit card wasn’t working with their system. Magically my credit card worked with their machine and they have a 3% surcharge.They don’t care about their customers because they don’t have to. It doesn’t matter if this is the worst rated place in the state. As long as insurance deals with them, they’ll be in business. Refuse to have your car serviced here if you have an insurance claim. These people lie about EVERYTHING. Do not trust them.Service: Painting
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August 2023 by Stephen McLaughlin
Great service , they were timely in their responses and fixing the car, they provide daily text updates. Car looks like new.
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July 2023 by Bill Holyoak
My car is being repaired, but they have been true to their word of keeping me informed through the whole process
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July 2023 by hassan abdelhalim
Horrible experience and communication. This body shop is extremely unprofessional. Please be careful when selecting this shop.
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May 2023 by Federico Mandelman
Excellent service. Timely and perfect repair service. Great coordination with the car rental company. Everyone was very friendly and helpful. I really liked the automatic updates on the repair process.Service: Body & Trim
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November 2022 by Luke Womack
Did a great job my car even fixed things that weren't from the accident
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November 2022 by Preston Masenthin
I used Classic Collision Carland after getting my bumper damaged in a finder binder. They were recommended to me by State Farm. The repair itself looked Great, however there were many other issues. The most concerning was that my middle console which was missing 1 of its 6 screws, was now completely detached. Not only that, but the place the crews go in is now completely busted. They did not tell me this had happened, instead they put it back in its place and left it for me to find broken. In addition to this, there was a ring from a drink left on my leather. Not only that, but red hand prints were on my black felt roof and some kind of white dust left all over my drivers side door interior.(Edit: after trying to clean they are scratches not just dust- you can see in the pictures below) Unfortunately, I had cleaned much of this before taking photos. There was also a glob of adhesive that was left on my windshield and was extremely hard to remove and has since, dried white. After calling them for weeks about this, I never received a call back as promised. Instead I had to go through State Farm to speak to anyone higher up than the receptionist about this issue. Upon speaking with them, they did not take any responsibility and just repeated "It was already broke". They had no concern about any of my other issues and were very unprofessional. As aforementioned, all that was said was "it was already broke" followed by "have a nice day". Mike was clearly not interested or concerned whatsoever in dealing with these issues. They were very rude.It is also important to note that I had scheduled a date to take the car in, and upon calling them, they said that I didn't have a file with them. They then tried to explain to me how the process worked saying I hadn't had State Farm send them the documents needed. I had. I called state farm asking if they could send the documents and they said they already had. They then said they would call Classic Collision Carland and see what was wrong. They called me back saying that they didn't need to resend the document because Classic Collisions had found it. I would NOT send your car here if you want it to be returned to you in a better state than it was left...which is the point of a body shop.
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November 2022 by finding_kb
Very unprofessional. Car was somehow left in worse condition than it was brought in, and whoever worked on it left a huge mess. Would not recommend
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October 2022 by Preston Masenthin
there were scratches all over the interior of my door, a broken middle console and more things done. There was no concern for what happened. They (mike) insisted the console was already broken and did not address the scratches, addehisive stuck on my windshield, cup ring on my leather, and red hand prints all over my black felt top. They (mike)had no concern and were very unprofessional. They(mike) continued to deny the damaged and hung up after saying "have a nice dwy"They also would not return my calls and I had to get state farm to get in contact with them. DO NOT take you car here if you want it returned better than you left it.
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July 2022 by Michael Redden
Had an issue where I took my car here and they forgot to repair some damage. At first, it was a nightmare getting it worked on and took a long time to get things straightened out but their GM, Mike, went above and beyond once it was brought to his attention. Would be 5 stars if not for the other people there, but the top guy is on top of things and his response to my issues alone merits 4 stars. Mike has great customer service skills and promptly handles problems with no delay.
