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August 2023 by Christian S.
i have been a loyal CVS customer for 20 years and this specific CVS at 895 Holcomb Bridge Road is bar none the worst pharmacy in the state with customer no service, never having the prescriptions in supply, always make me feel like they are doing me a favor and not like a customer. it truly is sad that a local pharmacy that is supposed to take care of people, help educate and counsel provide none of the above. My first step was to remove getting any more prescriptions or getting anything in that specific store ever again. my next step will be to email corporate and express how poorly and unacceptable. This specific CVS pharmacy is a Needs new ownership or franchisees.regretfully, honestChristian
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August 2023 by Crystal M.
Wow! Very bad attitude given by the Pharmacy Technician. I don't have his name, but it was a young Asian man. I had walked down countless isles trying to locate Neosporin. I stopped and just slightly glanced his direction. I wasn't even going to ask him. He rolled his eyes and spoke in an irritated tone. "Do you need something?" I just said Neosporin. He pointed towards the wall. This was a location I hadn't reached yet and I was glad to not have to go up and down more isles to find it. Even so, I couldn't believe how rude he was. Of course I "need" something. Why else would I be in the store. So even just that sentence alone was out of order. I get it if he's tired or had a bad day. Don't take it out on the customers. Things like this is why people are getting replaced for robots. Just appreciate your role and that you have a place to work. Be kind to others. I was eaten alive in Atlanta and really needed some pain and itch relief. I'd rather go somewhere where the people are nice.
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July 2023 by Stephanie W.
Worst customer service and wait times in the drive-thru are ridiculous. Just waited 25 minutes at the window.
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May 2023 by Bella P.
Elinore is so kind and so helpful I love to see her when I go pick up my prescription. I'll always go back to this pharmacy
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May 2023 by Buffy R.
A woman called Medesta waited on me last week. She was rude and did not want to take my Good RX coupons. I was trying to ask questions on which was cheaper, my insurance or the Good Rx coupon I showed her. She became irritated and said " if you you are going to do this , I will delete your insurance from this computer." I told her you can't do that!! Why are you being so difficult about this as I only want to save money."( CVS has a contract with Good RX and they must accept their coupons.)Medesta did not want to do her job and check the pricing.!! I was going to have to spend 100$ and I need to get the best price I can. She was unprofessional and not helpful at all. How dare she treat people so badly. Every time I have come in She has been disrespectful. She needs to go.
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May 2023 by Ethan Green
Went after work to pick up medication for my wife. Drive through was out of order, no parking spots available so I had to park next door instead. Almost didn't make it as I got inside at 6:45. The employees said that "everything shuts down" at 7, including the computer system. They refused to apply the person before me's insurance as "it would take too long". Gave her the option of paying full price or coming back tomorrow.I find it appalling that critical medication suppliers could have a hard time cut-off built into their system. As a software developer myself this is highly unethical. I can't imagine whoever thought this was a good idea or the type of person who would willing implement it.So tl:dr go early.
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May 2023 by Google user
Went after work to pick up medication for my wife. Drive through was out of order, no parking spots available so I had to park next door instead. Almost didn't make it as I got inside at 6:45. The employees said that \"everything shuts down\" at 7, including the computer system. They refused to apply the person before me's insurance as \"it would take too long\". Gave her the option of paying full price or coming back tomorrow. I find it appalling that critical medication suppliers could have a hard time cut-off built into their system. As a software developer myself this is highly unethical. I can't imagine whoever thought this was a good idea or the type of person who would willing implement it. So tl:dr go early.
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May 2023 by Jenna K.
I wish I could give 0 stars Mary and Elenor at this roswell pharmacy were rude and not helpful. They did not want to help me save money on expensive medication for my husband who just got into a car accident. They said it would've taken 20 extra minutes, which I arrived 20 minutes before closing. Would've had plenty of time to get the coupons added if the systems weren't down in the drive thru causing a major line in the store. Also, Elenor was also giving the customers who were in front of me attitude with her responses when they asked more questions concerning their prescription. Again all because it's close to closing. Very unhappy with their lack of consideration for their customers - no matter what time of day it is
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April 2023 by Shanika D.
The last few times, the older lady was rude(I complained last time via survey). Sooooo yesterday no one was at the front of the store for a good 2 mins, when I noticed a staff member at the other end of the isle, I said "excuse me" 3 times, she then said yes, I said "we need help and there is a line forming" She immediately got an attitude and told me to go to self check, I told her not everything can be done at self check. The guy in front of me was at self check buying beer, then here I stand just trying to pick up my online order(I absolutely hate the pickup order method). Out of nowhere(I believe one of the managers)came over to help/diffuse the situation... Thank you! This lady is so professional. The other lady I literally complained about 2 pick-up orders ago. Oh, and this receipt only reflects 2 add-on items I noticed while waiting for someone to come to the front(I paid via self check).I'm still gonna shop there&collect my extrabucks.
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March 2023 by David Herbst
Hamid in the pharmacy is awesome! He always has treats available for my dogs, which ride with me everywhere I go. This CVS has become my dog's favorite restaurant lol.
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January 2023 by Jane Simpson
CVS on Holcomb Bridge Road in Roswell is the best! We went to pick up my husbands prescription and I had one that technically wasn’t ready until tomorrow. He filled it right there so we wouldn’t have to come back. They are always helpful and friendly!
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December 2022 by Lydia G.
If you have an appt with these people please call and ask many questions before you go. If the system is down, you will get the run around. Meaning they will send you to other sites that can not accompany you. Be prepared to not reschedule. We were told that if we went to another site (their recommendation) they will see our appointment and see us. When we got there, we were told that they take no walk-ins even though we were told that and the sign on the street clearly says walk-in. Do your homework before you go. Make surer their system is up and running or you will get the run around.
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December 2022 by Nicole Lumpkins
Hamid is the gem of CVS at 895 Holcomb Bridge! Very genuine, happy, friendly and helpful! He has excellent customer service!
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December 2022 by Alex Stevens
My card was flagged for fraud from the ATM here.
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October 2022 by AlexisGstein Stein
Abdel Hamid is amazing! He is so kind and has amazing customer service. He keeps the lines moving, but also makes sure to take extra care of you. He is the best! He helped me get my sons meds fast since we just left the hospital. So glad he is at my CVS. He should train staff, he is an outstanding addition to this CVS location!!