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November 2023 by Alicia Galfas
Fallon in the design center was super helpful. I took a sample of the wall tile that I had I needed to match and they were able to help me out find exactly what I needed and at a price I really liked
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November 2023 by T B
Good luck! Service is really bad, lots of their staff walking around, but I always get, "I don't know!" with no follow-up of any kind. If you call! Good luck, if someone answers they are little to no help. While I like some of their products it's not worth the hassle.
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November 2023 by Barbara Mack
Alec W. is my new BFF! He is so KNOWLEDGEABLE, kind and patient. I asked a zillion questions and he was there for it. I will only come on days Alec W. is working. Thank you, Alec W! I feel empowered to start this project. I’m one happy customer!! ♥️
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October 2023 by Donna P.
Fallon was wondering in helping us design our bathroom. she is super friendly and just a pleasure to work with.
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October 2023 by SWilson
Renovating can be stressful. Floor and Decor, however, has a great selection of tiles and supplies to help modernize bathrooms, kitchens, etc. Even more important, customer service is terrific. I can't say enough great things about Alec.His knowledge of the products sold and layman friendly explanations helped make my buying decisions easier. Alec is a real asset for the company.
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September 2023 by Colleen Goulden
Alec helped us find everything we needed for our bathroom renovation and even things we didn’t know we needed - which saved us an unexpected trip back in a few days. Great customer service!
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August 2023 by Solomon Shaffer
I cannot express how disappointed I am with the service I got from F&D and this location. We purchased over $50K in materials from F&D over the past few months for our new construction. We had a number of incorrect orders, but mistakes happen, and I can understand those. The real problem is that we purchased about 20K in hardwood flooring and were told that the floor had protection on it and that we would need to reoil the floor before 12 months to maintain it. Turns out, the floor has no protection (bare wood), and now we have horrible stains all over the house from water, dirt, cleaner, etc. We used a cleaner (that F&D recommended) and it completely destroyed the wood. Large sections will need to be replaced. I came to Roswell looking for advice. What I got was the cold shoulder and finger pointing from the flooring department. No remedy for two mistakes from employees. They actually told me that they could not prove what was said or not said by their employee. The manager would not even speak to me (told employee that I asked to get him, that he was not coming, and the flooring department could deal with it).Very disappointed by how unsympathetic they were. And the atrociously low level of service displayed by this location. I think you are better off going to somewhere that can take ownership of their actions.
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August 2023 by G Br
Great prices, great help and good choice for floors.1 star just because of waiting outside for an hour to receive flooring.Their delivery/ load team don’t seem to give a darn… they suck!
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August 2023 by Ankit Srivastava
I recently had an unfortunate encounter at Floor & Decor that left me extremely dissatisfied with their customer service. I had a few items to return, and what should have been a straightforward process turned into a frustrating ordeal, all thanks to an associate named Anita.From the moment I approached the returns counter, it was clear that Anita was not interested in helping me. Her attitude was dismissive, and she seemed inconvenienced by my presence. I politely explained the reason for my return and handed over the items, expecting a smooth transaction. However, Anita's unhelpful demeanor quickly became evident as she made it apparent that she wasn't interested in assisting me with my return.To my disbelief, Anita not only failed to process my return correctly, but she also credited me for the wrong product. When I pointed out the mistake, she had the audacity to blame me for the error. Instead of taking responsibility for her own mistake, she shifted the blame onto me, which was both unprofessional and disrespectful.What should have been a simple and hassle-free return process turned into a time-consuming and frustrating ordeal, all due to Anita's lack of professionalism and customer service skills. As a customer, I expect to be treated with respect and courtesy, especially when I am simply trying to return items within the store's policy guidelines.It's disheartening to encounter employees like Anita who seem to have no interest in providing a positive customer experience. Such interactions make loyal customers like myself think twice about returning to Floor & Decor in the future. Customer service is a vital aspect of any business, and when it falls short, it reflects poorly on the entire establishment.In conclusion, my experience with Floor & Decor, particularly with associate Anita, was deeply disappointing. I hope that the management takes the necessary steps to address the issue and ensure that other customers do not have to endure the same unpleasant encounter. As it stands, I cannot recommend Floor & Decor based on this negative experience.
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August 2023 by Austin S
Tom was awesome to work with. Had a ton of great suggestions. He helped us over multiple visits, including loading lots of tiles in and out of vehicles. Completely awesome experience thanks to Tom!
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August 2023 by Erin Hawk
Rarely have I ever experienced customer service this fantastic, like maybe one or two times in my life. Aderya helped me complete a very complex order with a smile and complete competence. She located the items I needed, which included calling numerous stores and helped me get everything ordered correctly and delivered to my rental property which was two states away. She then followed up with a phone call two days later to make sure everything was delivered as promised, and checked in again on a different item that was still being prepared. Aderya should definitely get a raise or a bonus or something because she made everything so easy. I will definitely be using floor and decor again because of her. Thanks Aderya!
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August 2023 by Shelly S.
William Byrd was extremely helpful, knowledgeable, warm and friendly. Love the selection, pricing & efficiency.
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July 2023 by ID J.
Very disappointed with their granite countertop contractors… never heard back from Floor Decor after we paid for the job a month ago…. Took 1 month for contractor to schedule install. Contractor was continuously late, even saying they would come do the install at 6pm due to issues they ran into on another project.. will not use floor decor again
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July 2023 by James M.
I was looking for porcelain tile, polished, color black with white veins. The website shows just such a tile. But Lo! And behold! It's not in stock at the NE Expressway store. Closest is Roswell on Holcomb Bridge. So I trek all the way out there and the tile on display IS black but the inventory is gray to gray greenish.Consultation with their tile expert confirms the black tile on display is probably old and the new lot in inventory is a different color. Yet the website still has it as black.Keep in mind this is porcelain not natural. I guess the website is old too. Anyway he wished me good luck as he dashed away to more important tasks. What a wasted trip OTP. Beware.
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June 2023 by Jeff
They really need to put the price per square foot of the material so that you can see how much you want to spend in your budget. Instead they give you the information that you can figure it out with a calculator at each and every piece of material you look at. They have a good amount of choices. However, the material seems to be expensive in general, even though they boast they have the cheapest prices in town.
