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December 2023 by Michael
******REMINDER DO NOT USE SERVICES AT THIS PLACE******Worst experience, car was there to paint a spot on inside of hatchback. Estimate done in September but car cannot be done until mid October, Given a date of October 18th but than pushed to the 25th. Car was there from October 25th until November 6th. I was told the car would be ready on a Thursday than pushed to Friday. Mean while I am having to pay rental expense as the wait has gone over my insurance allotment. I am now told that car would be ready on Monday instead of Friday. This is now costing me $170.00 extra in rental fees, so I ask for the shop to pick-up for all the delays. I am told that Wayne the manager will not pick up extra days of rental. I ask to speak to Wayne who is now in a "meeting" ask for a call back which is never received nor is he in when I call. Spoke with corporate office, who informed me that the area manager Richard would give me a call. Well, I guess Wayne and Richard both went to the same school of don't call customer back. I would not let either one of these managers, manage my "Out House". No Management Skills at this Company. Michael D. 2015 Acura
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December 2023 by maggie may
*** REMINDER PLEASE READ BEFORE USING THEM***Want to make sure that this post is seen as much as possible as there are far better shops to go than this one. As I stated in post never offered any type of reimbursement for extra rental costs due to shops schedule or lack of. Never a phone call from any of the managers. So beware before using them.Mike D.2015 AcuraWorst experience, car was there to paint a spot on inside of hatchback. Estimate done in September but car cannot be done until mid October, Given a date of October 18th but than pushed to the 25th. Car was there from October 25th until November 6th. I was told the car would be ready on a Thursday than pushed to Friday. Mean while I am having to pay rental expense as the wait has gone over my insurance allotment. I am now told that car would be ready on Monday instead of Friday. This is now costing me $170.00 extra in rental fees, so I ask for the shop to pick-up for all the delays. I am told that Wayne the manager will not pick up extra days of r ental. I ask to speak to Wayne who is now in a "meeting" ask for a call back which is never received nor is he in when I call. Spoke with corporate office, who informed me that the area manager Richard would give me a call. Well, I guess Wayne and Richard both went to the same school of don't call customer back. I would not let either one of these managers, manage my "Out House". No Management Skills at this Company.
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December 2023 by Alexander Lammers
Stereotypical commerical collision repair center. Failed to address mechanical issues before cosmetic issues. No mechanic of staff, just techs. The techs are unknowledgeable in mechanical workings of a vehicle which grossly miss diagnosed the issue with our vehicle. Never got a timely response back, corporate complaints are worthless as well. I was told I would hear from the regional manager but never did. I was left with a vehicle that looks great but does not drive safely. Avoid at all cost, even if it is USAA paying for repairs.
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October 2023 by Scott & Patty Hoff
Excellent customer service dealing with a glass chip repair while being 1400 miles from home. David was excellent in working with a local glass repair business.Service: Body & Trim
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October 2023 by B Bailey
Tae'lor Stewart provided 5 star service on a recent visit to Gerber Collision and Glass. I needed to get my windshield replaced. I called what I thought was Gerber's local office number. What I found out later was that I was routed to American Glass that has a completely different appointment system from Gerber. I set an appointment for the repair and specifically asked them to ship the glass to the Gerber Oak Street location as it was close to my job. I reiterated this several times throughout the call. I specifically wanted this location because it was close to work and it received high reviews. When I arrived from my appointment Gerber did not have me on file for an appointment because my appointment was actually with American Glass. As you can imagine I was very confused and angry my appointment wasn't on the books and the glass wasn't there. At this point I panicked as I was not sure who I actually gave a $700 deposit to. Tae 'lor explained that Gerber and American Glass were owned by one company and shared a phone number but not appointment systems and could understand my confusion. She quickly got on the phone with American Glass, located the driver and arranged for him to do the repair at their location. She managed a very upset customer (me) with an amazing amount of professionalism and grace. She never once got upset despite me being angry (not at her but the situation). I wish there were more customer service professionals such as Tae 'lor. Gerber is really lucky to have her! That location was very busy and I know it's a direct result of the great service that she and Oak Street team provide.
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September 2023 by Mitchell Olson
Looks great, color match is spot on. Can't tell it was in an accident. Only issue is took a month do a parts. Happy to have my car back!!! Thank you to David, Wayne, and the whole team. before and after.
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September 2023 by C.J. Williams
Vehicle was returned to me with black marks on the carpet and leather seat. When I called the shop and spoke to Taylor and Ryan, neither seemed concerned about the state in which my vehicle was returned to me. As a matter of fact, neither apologized until I pointed out minutes into the call that neither had done so. Ryan actually stated that vehicles are not detailed prior to them being returned to the customers and that if I brought it back in for the interior to be cleaned, it would sit for a week before they would be able to get to it. I took this as his way of discouraging me from bringing it back in. Taylor was the one who contacted me the day the vehicle was completed and stated they really needed the vehicle picked up THAT day or they could bring it to my home and drop it off. She stated they had no room for the vehicle to remain there until I got back in town the NEXT day. I now see why my vehicle's interior was left dirty, because they were in a hurry to get the vehicle off the lot. I wasn't asking for my vehicle to be made cleaner than it was when I dropped it off. I was just asking for it to be as clean as it was when I dropped it off, not for techs to get in and out the vehicle and leave black marks in it and not have the professionalism to clean up after themselves. I have emailed and left messages for the manager Wayne Dixon, but can't get a reply back from him.Services: Painting
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September 2023 by Amy Mikkelsen
The manager Wayne was so rude! I had my car repaired here two months ago based on USAA partnership with Gerber. Not even a month after picking up my car, I noticed at least 12 nicks in the paint where repairs were done as well as some peeling. I took it back up to Gerber for them to look at since they "guarantee" their work. Wayne immediately said my car had been in an accident (which it had not) or that my kids scratched my car up with KNIVES AND SCREWDRIVERS!!! I told him my kids are teenagers and wouldn't do that and that they don't "play" with those items. He then insisted neighborhood kids did it to which I told him I park my car in my garage. I told him I felt the quality of the paint was bad and asked him about their guarantee but he he rudely brushed me off and said it wasn't covered. He then snapped a few pictures and sarcastically said he was, "Sorry he couldn't tell me nicer or sweeter" to which I told him I didn't NEED him to be nice OR sweet to me. Good customer service would've included asking my name or pulling up my account history. Wayne, get your act together. (Taylor was alway polite/helpful so for that I gave them one star.)Service: Body & Trim
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August 2023 by Sandy P.
Gerber collision was very professional, kept me updated and does great work. I have had several repairs there over many years. Always a great job.
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July 2023 by Brian Gallagher
I can only imagine what most of you are probably thinking; "How in the H*ll can anyone be so elated about being without your favorite ride for about a week, after it suffered severe damage from a ridiculous crash/accident that most likely could have been avoided, as it was caused by either someone who actually think they own the road or have the same/better driving skills than Mario Andretti, or maybe yourself, who was not paying attention, texting, reading, putting on make-up, or starring in the 15th sequel of Fast & Furious. And during the waiting period when your ride is in the shop, wondering what the repair process looks like, and that wonderment consumes your mind and stresses you out as you are wondering if that team at Gerber will be able to repair and restore your ride where it looks even better than you can imagine, just like new. Well, I am sharing with you that this is what Gerber is so very skilled at doing. This is truly one of the best experiences I have had in a situation like this. The entire staff that I engaged with at Gerber, especially Tae'Lor Stewart, performed with the utmost benevolence, professionalism, and quality. Through their consistent and diligent communications, they truly make you feel you are their #1 customer, and ensure that you are well informed of the entire repair process. I probably did not have the level of extensive damage that most people have incurred, but I am extremely satisfied with the overall experience and result. Additionally Gerber has a direct partnership with my of my auto insurance company, which enhanced and simplified the entire claim process. I highly recommend Gerber Collision here in Roswell and was more than happy to share my genuine gratitude to Tae' Lor and the entire repair team who work so hard every single day! Tom Cruise would be proud!
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June 2023 by Donna Thompson
They didn't work on my car because it was totaled but they quickly gave an estimate and were friendly and professional. I went to the oak Street location in Roswell ga
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June 2023 by Sylvia Smith
I was able to get a same day estimate when all other repair shops were either saying they couldn't schedule an appointment for an estimate until late June or July, or they wouldn't schedule an appointment without an insurance work order.
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June 2023 by HeyBrittanyJoy
I am grateful for the patience of the front desk manager Taylor and David, who went above and beyond to get my estimate taken care of
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May 2023 by Brittany McCalla
I am grateful for the patience of the front desk manager Taylor and David, who went above and beyond to get my estimate taken care of
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April 2023 by Asad Hayat
Waited in lobby for fifteen minutes to get an estimate. Was then told computer is down, but won’t take a look at the vehicle in person or take photos so they can tell me later? They are disinterested in general or because I’m paying cash and not insurance. I don’t appreciate businesses that do not value my time. Will drive elsewhere.
