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August 2025 by Mrs G
Wonderful service and agent Hannah Berger is so sweet and knowledgeable! She saved us over $30!!!
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May 2025 by Alexander DC
Excellent personalized service from Hannah Berger! She went the extra mile for us and we have now confidently brought all of our insurance needs under this office.
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January 2025 by David Shafer
I have been with Glen Monroe for 51 years. I highly recommend Jossette Houston in his office who was very effective in getting our adjuster to pick up the pace and put our claim on the top of his tall pile for review and approval. She is incredibly responsive and helpful! A real credit to the team!
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October 2024 by Manoj Javangula
I recently bought a car and Sheri helped me to find the right policy per my needs. Really appreciate her responsiveness and quick solutions. Thank you so much Sheri for all the help.
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October 2024 by Sudhir Javangula
Sheri is extremely responsive and has been a pleasure working with her. Thank you Sheri for your attention and providing us with the various options and bringing us back to State Farm.
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October 2024 by Frank Ward
Excellent customer service! Always respond to my inquiries immediately and usually the Auto claim processing is very well handled.
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September 2024 by Steve Harris
I can't say enough about Sheri at this office. We have had insurance nightmares for years with both house and car. She has been very great at explaining all the nuances of our policies and issues that have arisen with our policies as a result of governmental changes, issues with the types of cars we own and a hit and run I suffered earlier this year. I look forward to manyb more years with State Farm and with Sheri and The Glenn Monroe agency in particular. Fine Print: They can't create your rate but they will get you the best rate that is available
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August 2024 by Erwin Valdez
The information provided by Aaliyah Brown have been the information I was looking for. Her personal manners and professionalism are the qualities I have always expected from State Farm employee.
All I can say is, it was a delight talking to her and her manner to reply to my questions and concerns associated with my State Farm Ins issues.
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August 2024 by Theresa Stout
Nancy Vickey was kind and patient to explain my insurance to me following an accident I had in the past. I'm staying with the agency due to her patience, understanding and guidance. Thank you Nancy!
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July 2024 by Emery Legrand
They failed to process the payment then blamed me for poor credit, I don't know of any insurance company that finances policies. They are prompt however to contact the DMV about your cancellation. Poorly run business but I did get an email notice that my insurance is due for renewal. I'd laugh if it weren't so sad.
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July 2024 by Stewart Burt
Nancy was extremely helpful resolving multiple questions that arose in the past several months!
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July 2024 by Grey Donnell
Great agency. Knowledgeable and responsive
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July 2024 by Margaret Hough
Horrible. Staff never answers when you call. My homeowners and auto insurance bills were always mixed up and despite me making them aware multiple times,there was only one driver in the home,they still added a driver, which I believe raised my rate enormously. When I asked, of course they blamed it on insurance hikes in Georgia and to add insult to injury Glenn Monroe Agency, decided to not renew my policy with no notice. I had to call the office multiple times and, if the phone was answered the individual answering had no knowledge regarding insurance. Please avoid this Agency if you value your money and time.
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June 2024 by Lorraine Robertson
Working with Lourdes Rivera at the Glen Monroe State Farm Agency has been a lifesaver! With four cars and two young adults in our house, our car insurance got a little messy, but Lourdes stepped in and helped sort things out. She took her time and strategized the best way for us to handle our car and home insurance. She is knowledgable and really listened to my family's needs. I feel confident that Lourdes helped us get the best price possible; and I appreciate her service and expertise.
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June 2024 by Dave Mahadevan
My experience with this agency has been amongst the worst. I would have rated no star, if I could have done that. The agency has made a major issue in my homeowners insurance details. This miss has cost me three hours of time over the course of two calls with the mortgage company. If I was forced to switch, it would have cost me twice the money.
Two attempts to reach and voicemails have not been returned. It does not help that the agent working in the agency is no longer working there, and not a word about an agent backfill.
In my mind, the experience has left a very sour taste.
4 - After that review earlier, got a call. Which I returned after a two-day lag to meet personal commitments. The person who picked up the call mentioned something about giving them a second chance. 36 hours later, *still* waiting for a call back. Thanks, but I am no longer supporting this team.
