Goodwill Thrift Store & Donation Center on Alabama Road in Roswell is a popular spot for thrift shopping, open seven days a week. The store is known for its well-organized layout, making it easy for customers to browse and find items quickly. The merchandise on the entire sales floor is refreshed every 21 days, so visitors often discover new treasures during each visit. Many shoppers appreciate the store's cleanliness and the sense of a treasure hunt, as they never know what they might find. The staff at this location are generally friendly and helpful. Customers often mention that the employees work hard to restock items and keep the store running smoothly. However, some reviews highlight issues with certain customers and employees, which can affect the shopping experience. A few shoppers have expressed frustration with other customers, particularly two women who tend to block aisles and dig through carts of new merchandise, sometimes sitting on sofas while waiting for new stock. These behaviors can make it difficult for others to browse, especially when they are searching for specific items like books or home decor. Such actions are viewed as entitled and disruptive by some shoppers, and they wish the store would address this behavior to ensure a more comfortable environment. Some customers have also reported negative interactions with staff. One reviewer described an employee as being overly protective of new clothing racks, going out of her way to move racks away from customers and preventing browsing. This territorial attitude was seen as passive-aggressive and unwelcoming, leading to feelings of surprise and disappointment. The reviewer suggests that clearer communication about store policies would improve the shopping experience. Despite these concerns, many shoppers still prefer this location due to its organization and the quality of finds. They note that it is worth the drive, even if it’s a few minutes longer, because of the store’s neatness and the availability of interesting items. Overall, the store offers a lively thrifting environment with friendly staff, though some behavioral issues among customers and staff may occasionally impact the experience.
