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September 2023 by Lionel Mufor
These folks know their stuff. Very detailed pre-purchase report, and sent me everything before asking me to pay. They may be on the upper end of cost, but you still get your money's worth integrally. Top notch service. Don't try to save couple bucks and buy a non inspected car with it's risks. Get it inspected by Chuck
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August 2023 by Elliott O
pros: excellent service, everyone explained everything well. very transparent and educational. although I ended up having to spend more money than I anticipated, I'm glad the staff was honest with me and let me know what my car needed, plus I feel the pricing was fair. my car just needed more work than I thought going in. :Pthe atmosphere was nice and so was everyone I interacted with.cons: the parking lot is too small/tight and chaotic. it's kind of hard to navigate.the East Cobb location leaves snacks in your car but this one doesn't. :(
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August 2023 by George King
Brought my car in for AC repairs, was blowing warm which is scary in the summer… blowing colder than I ever remember now! Conrad and Dennis and the rest of the team are all great. Fast service. Definitely a very trustworthy shop, won’t hesitate to come here for any future car issues.
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August 2023 by Austin Lamb
The people here take good care of you. Conrad and team fought tooth and nail to get the most out of my warranty, which I forgot existed until they found out for me. They even gave me a ride home when dropping my car off. They were very transparent and thorough with all the work they did, and it was an extremely quick turn around time. I love this place and will get my car serviced here as long as I’m around.
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August 2023 by dcgregorya
Did a great pre-sale inspection on a car I was thinking to buy. Saved me thousands on surprise repairs. Worked with me on short notice. Great service, really felt my money was well spent. If I lived near here I'd definitely be taking my vehicles here.Service: Vehicle Inspection
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August 2023 by Mary Brown
Excellent customer service and skills. They were super accommodating and patient. I came in for a pre-purchase inspection on a used car I was trying to buy that afternoon. They saved me over $8,500 and guaranteed frustration and regret. I've already recommended them to others.Thank you, again, Jordan and team!
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July 2023 by Jouci Fu
How do I even begin? I really don’t know how they do it. Everyone here is so incredibly nice, so easy to talk to, and they genuinely care about your time, your experience with them and your car.They are also very professional and they do a good job on my car. Unlike car dealerships or other places where they just tell you “X Y and Z need to be replaced don’t ask us why”, Honest-1 texts you a detailed report with pictures showing you why it needs to be replaced. I trust them with my car and I always will.I went for my third visit today for an oil change, and when my car was done, I went to go pick it up, had a nice conversation with Chuck and Jordan, got into my car and saw that my technician left a little thank you note and a small pack of goldfish in my car. C’mon everyone, this is how you get a customer’s loyalty. I am literally telling everyone about this place.Trust your car with Honest-1, you will not regret it?
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July 2023 by Daje McCain
I came to this placed based on the excellent reviews on Google. Jordan was absolutely amazing and very informative. He broke down everything that I needed to get fixed in a way that I could understand! I will be bringing my car back.
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June 2023 by Gretchen Werner
I had such a good experience with Honest-1! They were kind and professional. They took the time to explain the problems to me, and I did not feel pressured to fix things that didn’t need addressed. Dennis and Chuck went above and beyond to help me. I will definitely be using Honest-1 in the future for all my car repairs!Service: Steering & suspension repair
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June 2023 by Kijuana Compton Marks
I recently took my vehicle to another repair. Shop where it took 2 weeks for them to tell me why it wasn't starting. Once they did, they told me I had to take it to the dealer to repair. I googled other repair shops in the area, and Honest-1 popped up. We called them, and Chuck was upfront and honest. He told us that they had to do their own diagnostic and why. We had the vehicle towed on a Saturdsy before the holiday, knowing that it would not be looked at by a master technician until Tuesday. By the end of the day, Chuck called my husband and explained what they had found, answered additional questions, and gave us the estimate. We authorized the work, knowing that there was a small chance that additional repairs may be needed. By Wednesday, Chuck called my husband, and the repair worked. They even drove it 17 miles to make sure none of the lights or sensors popped back on. When I got the payment receipt, I was surprised at the detail given. I am definitely going to shift my repair needs to Honest 1.
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June 2023 by John Thompson
Everyone at Honest 1 Auto went above and beyond to ensure my truck was repaired properly. They did a great job of explaining the issue and the cost involved in the repair. It’s difficult to find this level of service in today’s world, but they have a customer for life.
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June 2023 by Katie Dunn
I recently took my 2018 Chevy Trax for a coolant leak. Thanks to Honest-1 Auto, they were able to find the problem, fix it, and have it back on the road in two days. I appreciate how quickly they were able to get the car back to me and had excellent communication throughout the process. Great staff as well, will be going back for any car needs!Service: Auto maintenance
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May 2023 by Tanya C.
They are true to their word. Honesty is what they will give you regarding your car repairs. They will diagnose the condition of your car and advise you on the best solution and/or offer alternatives to fix and maintain your car. If you are looking for a great place to have your car serviced, this is the place. Try them and I guarantee you will return. I've been with Honest 1 for over 10+ years. That should say something about their customer service.
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May 2023 by Jason Begin
Great find in Roswell.My fairly new truck failed emissions and the dealer was booked out. My neighbor recommended Honest-1 and they actually uncovered some shady fixes that had been done on the truck previously and fixed them.They communicate well, send you pictures of everything, and are straight forward about urgency or non urgency of issues.They got me in and out quickly and the prices are reasonable.Recommend giving these guys a try.
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May 2023 by Maria “Pita” Mugica
My assessor was Jordan and he was amazing! My SUV was acting up, and he was so due diligent throughout the whole process until everything was perfect!By the time I was recommended to this location, I was coming from another mechanic that I was already frustrated with the process and lack of communication. Jordan was super patient and explained everything, as well, as followed up to make sure everything was fine. I would definitely recommend them;Service: Engine repair
