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February 2024 by Nicole Beharie
I am overall satisfied with the service I received.
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June 2023 by James Pratt
It was easy to get an appointment to have my taxes prepared. One of my two state returns was not submitted. It took three weeks of calling 5 times a day trying to get this corrected. They NEVER answer the phone and only return calls on Saturdays. H&R 800 number is only a customer service line. They are not "tax professionals" and can't help with anything regarding actual tax returns and suggested I call the local branch. I explained the problems I was having with the local branch so he set up an appointment for a tax "professional" to call me back. That appointment was missed. I called again and a SECOND appointment was made which was also missed. Eventually someone did contact me and get my return submitted. I was later told that it was MY fault the return wasn't submitted. I wasn't told to mail anything, regardless of that the fact that it took over three weeks to correct this is ridiculous for a company as large as H&R Block and for the amount of money they charge to have a simple tax return prepared.Appointments should be kept, phones should be answered, and missed calls should be returned the same day or the next. Very unprofessional.
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May 2023 by Konstance
Bert was great, fast and friendly! He took what is always a stressful time and made it pretty painless. He was knowledgeable and clearly communicated with me all throughout the process.
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May 2023 by Ty Will
Walked into location for tax filing. Older gentleman barely acknowledged me. He asked lady in the back if she wants a client. She said "I don't know." I waited for 10 minutes No one came to front to assist me.
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May 2023 by ምሕረት
I could not get why the lady who helped me could not take my 1098-C for a car donation i made to charity.She also struggled with my schedule C.I ran my files through turbo-tax before consulting HRB just to see what breaks i would get after the donation—there was infact a sizeable break ,and yet after HRB , i had to pay back some money to IRS —I felt short changed!
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May 2023 by Lion King
I could not get why the lady who helped me could not take my 1098-C for a car donation i made to charity.She also struggled with my schedule C.I ran my files through turbo-tax before consulting HRB just to see what breaks i would get after the donation—there was infact a sizeable break ,and yet after HRB , i had to pay back some money to IRS —I felt short changed!
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April 2023 by connie barkes-mccool
easy, quick, informative and very reasonably priced for our tax preparation. offered tips on how to save money for next year.
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March 2023 by David Reynolds
Great place and didn't charge me much
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February 2023 by Joe Holloway
Been going here for years awesome place beyond friendly
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November 2022 by Kasey
Super friendly and helpful representative that worked with us. We ended up saving so much money just because she was able to identify things we didn't know to even look for.
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July 2022 by Brett J.
I mean does anyone like to get their taxes done? It is never fun so when you are already stressed out it helps if things flow well. This was a bit of a start stop deal. We got here on time and our person that we had an appointment with was not available. We had to wait. Then after we waited quite a bit they switched us to someone else. No matter... we just needed to get it done. Or tax preparer was not very nice. She was short mannered , she had a very heavy accent which made it hard to understand her... and she just didn't explain things well. In the end we got everything finished and complete... but man what a shock... we owed a ton! For the first time in a very long time. When we questioned our out come we again got short answers, hard to understand discussions, and an attitude like it is what it is. In the end we finally got it all sorted out but it was a painful process that just could have gone much better. Communication is so important to helping things go smoother. If you can't communicate things are not going to go well!
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May 2022 by Roxy Cerna
Forest was the most amazing tax preparer for me, fast a nd efficient
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April 2022 by Nayef Haddad
Very friendly, professional, and personable. Jennifer was very helpful and she explained in details to my benefit what I can claim for deductions and credit. The whole process was straight forward and easy.
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April 2022 by Rebecca Blizzard
Bert Goode prepared our taxes and he was amazing! So knowledgeable, fun and just all around pleasant:) We look forward to him doing our taxes for years to come:)
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April 2022 by Farookh Syed
the process was very easy, Ruben was thorough and pleasant to work with, and the experience of filing taxes was painless.
