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November 2023 by Lisa Engelhart
Our experience at Mattress Firm was excellent. Alejandro, who I spoke with on the phone before going to the store, was as welcoming and helpful at the store as he was when I called. He listened to what we wanted and directed us to the perfect product for our needs. We started looking at another product and he patiently answered our questions even though we weren't ready to buy anything else. Alejandro is a great representative of Mattress Firm and we highly recommend the Mabry store because of his excellent customer service.
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November 2023 by Michele Renee Wings
Trent was very efficient, helpful and friendly. He listened to what we needed, found it and made the process easy.
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October 2023 by Jan Hostetter
Friendly knowledgable sales staff. Explain the differences in mattress well. Along with the differences in prices. No hard pressure sale. Delivery men were respectful, helpful and nice.
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September 2023 by Millie Marchetti
I arrived brokenhearted because after having a great online experience it turned into a nightmare conversation after the delivery of a mattress not suitable for the frame and our needs -recommended by the online salesperson, who obviously did not identify our needs properly.My husband and I decided to go in person to see our exchange alternatives and as soon as we walked in, Trent provided an outstanding service, identified our needs, suggested multiple options, and made our day! We would follow Trent to be my salesperson at any store he goes.
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August 2023 by Meg Wilson
We had a great experience working with Luis at this location! He was extremely knowledgeable and worked to secure us the best fit for our family balancing both price and comfort. When we experienced challenges with a delivery/product, Luis was quick to go above and beyond to make it right and more. His customer service was impeccable and we are glad we bought from this location + him personally.
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August 2023 by Kelvin Lawver
Bought a mattress (2 really) here about a year ago. Stephen Freed was the sales person, buddy gave me a great deal. Bought a King and got a Queen for free. Even got a mattress cover and memory foam pillow because of the sale they were having at the time. I told Stephen Freed that the wife and I were going to get Thai food when we left, and he replied, "I love Thai Food". I was so ecstatic after the offer I just received I brought him back a plate of Pad Thai.We could've paid cash for the mattress, but Mr. Stephen Freed said Mattress Firm was offering 24 months interest free financing, so we decided to just finance the Mattress, Mr. Stephen Freed led me to believe that the financing was directly through Mattress Firm, so imagine how surprised and a little miffed I was when I received a credit card in the mail that I never knew I was signing up for.Today, I received my 13th statement and much to my dismay there was $803 of interest charged to the account.I called Synchrony, the financier, and they said it was only 12 month interest free on the account and that they back dated the interest to the original balance of the sell. Should've only owed $800 on the mattress, and now it's $1603 and some change.Buyers beware of the sell and who's selling you your mattress.Doubtful we'll ever buy from Matress Firm again, sad, because this was our 3rd and 4th Matress we've bought from them.And definitely don't buy the salesperson lunch.
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August 2023 by Heiny Martinez
Great service! Trent was awesome in guiding us in choosing the correct mattress for us. Recommend this store.
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July 2023 by Susan Mirabella
Cany quite give a 5. Salesperson was phenomenal, but the rules on the 120 sleep trial is not all its cracked up to be. You can exchange it if you're not happy BUT... it has to be the same mattress apparently. If you want a different firmness, it cost MORE. Be prepared to keep hurting or pay more!
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June 2023 by z g
Had a great experience shopping for a new mattress. Alejandro was very helpful. He listened to what I was looking for and showed me several models that matched that criteria.
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June 2023 by William Wolff
Joanna was very helpful and I am looking forward to my new mattress!
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April 2023 by Juliet W.
We had come in for two Tempurpedic pillows; Joe helped us figure out which ones fit our needs. After we placed our order on the 6th, we were still waiting for the mattress firm website to prepare the order for 12 days. Came back in on the 18th and Joe found a store near us that had both of our pillows in stock! Awesome customer service, saved the pain of waiting possibly a month to get our pillows!
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March 2023 by zackery alger
How are you going too advertise products and not sell them ? Doesn’t make sense. Looking on Google for pillows that said it had within 1.2 miles in stock and in store and the staff member was blowing me off. Poor company
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December 2022 by Kathie Simmons
Had a great experience shopping for a new mattress today. Our sales person was knowledgeable and very pleasant. He did not rush us and explained the differences in the mattresses we were interested in. Looking forward to getting our new mattress soon.
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November 2022 by Tammy Faulkner
Great customer service. Skylor was very knowledgeable and kind. Made my purchase experience, easy and painless. ?
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October 2022 by Peak Potential
Great experience shopping for a new mattress. Mike and Steve have been great. Got exactly what we wanted!
