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January 2024 by Julie Allen
Do NOT go to this store!!!What a horrible experience I've had with MetroPCS I'm trying to calm down before I write this review because I am so upset they have wasted so much of my time and my money and I still don't have an active working phone. It started by false advertisement apparently on their website they say that you can pick a free phone if you switch over to them and you can start for $40 a month plan so the total amount due is $40 upon paying this it said please call the 800 number I was on the 800 number for 1 hour at least trying to figure out why my transaction would not go through and they kept trying to blame it on my card which was absolutely not correct. Their final response was I needed to go into a store upon going into the store they tell me well they don't have that special there they're not a corporate store any longer they are franchise and I guess they don't have to honor anything on the website for MetroPCS is what I was told so it was going to be $65 for the first month's service Plus activation etc all these other fees because I was desperate I went ahead and picked out a phone he told me it was ported over everything was okay that I would be able to receive calls and text messages. Of course this was not true my phone did not work and it's still not working and I'm sitting here with no phone that I desperately need so I've called the 800 number probably 10 times and they are complete idiots on the phone and I can't get through to anybody that will help me finally I reached somebody and they told me to open the SIM card compartment of course he did not leave the tool that opens the SIM in my phone box so I proceeded to use an earring to open it and realize there's no SIM card in there so the guy in the store did not even put a SIM card in my phone!!!!!! Not only that there was no charger in the phone box I've never purchased a phone before that does not come with a charger so he offered to give me a free wall adapter I looked at my receipt just now and saw that there was a charge for $30 for that adapter. All I can say is this do not go with MetroPCS I should have stayed with boost Mobile I was trying to find a cheaper alternative I spent every penny I had on this phone that won't work I am so frustrated I just want everyone to know do not go to MetroPCS if you have to don't go to this location they are horrible!!!Again should have read the reviews before going here. They are all terrible. This store should be shut down for false advertising and theft and the worse customer service ever. The owner is obviously not active in day to day operations of the store.Add on.... In defense of the associate who helped me, he said that it was an E sim card which I never heard of however wish he would have told me that day before. He reported phone and it worked immediately. The adapter charge on receipt not explained and overall the whole experience with Metro PCs was extremely bad !
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January 2024 by Susan Verjano
Young man who helped me went above & beyond normal csr expectation. Super patient and super knowledgeable
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January 2024 by Monestime
Amazing Customer Service 10 out of 10 From Adin Store Manager !!! Definitely Will Come Back No Doubt. This Men Is Above Great ??
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December 2023 by Dime M
So let me start off by saying this, if you hate your job please quit. The manager's attitude at this location is terrible. I will never recommend Metro by T-Mobile to anyone I know just based upon his horrendous service. How did he become the manager of anything!!!! There is a serious need of a huge change in this location. I and anyone I know will never visit this location ever again!!!!!!!!! If I could give -1000 stars I definitely would!!!!!!!
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November 2023 by William Allen
To the guy with the piercing on the cheek."If you are representing an article that won't stand to the truth - get another job. Though misrepresentation may sell once, it gets no repeat orders. But even worse, it cheapens you as a person".
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September 2023 by Александр Леонов
Disgusting service. The manager is being rude. I lost my phone and came to restore my SIM card. I wish I had done it elsewhere... Don't go to them.
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August 2023 by Selma Stenson
I dont have many issues however when I do this was my go to store over the years because it was supposed to be a corporate location??? I visited the store yesterday (08/05/23) evening to activate a unlocked phone on my current line, a gentleman came from the back to help took the phone pressed a few buttons and then said oh its not going to work, I said what do you mean whats wrong with the phone? He said its nothing wrong with the phone its just to old to activate? I said excuse me, my current phone is older than this one ie brand new unlocked note 8, he says yea but its not enough numbers to enter it in the system I said so what do I need to do call customer service? He said you can but it will be a waist of time lol smh. I just took the phone back, literally went down the street and got the phone activated with NO problem took all of 15min. I've been a customer for over 20yrs, I dont require a lot with my phones however Customer Service is a must which has become such a joke these days. Id rather operating hours change than to allow people that put no effort to drive a thriving business down hill. If you didnt come to work what are you here for???
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June 2023 by Atlanta Filmmakers League
Don't go there, they will rip you off, Lady tried to tell me it cost $190 for a free switch over. $65 for first month, $35 for activation, so why am I paying a extra $90 dollars for? The only thing she could tell me is "technologically the switch over is not free you still have to pay for the phone". Wow even though it's advertised as a free phone when you switch from another company. They are scamming over there.
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April 2023 by numan duman
Owner (or manager) was not willing to help me
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January 2023 by Rob Crumpton
Metro had me drive 40 minutes both ways just to confirm who I was so that I could transfer the account into my wifes name. They didn't even do it. She still couldn't make changes to the account. We were customers for 20 years.
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October 2022 by Edward Jones
Everytime I call this store it says the number is not in service. What store has a phone that doesn't work.
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October 2022 by Ebony
Why is the phone number listed not in service? Smh!
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June 2022 by Joe Waddell
Enrique was excellent: answered all of our questions and more. Got ours phones working and tested and have us detailed answers to anything we needed.
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June 2022 by N G
Went into this location to get face to face service and assistance with phone problems. Female manager insist that I needed to buy a new phone without trying to determine issues with phone. Contacted call center and was helped with phone problems. Phone working very well no need to purchase new phone.
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February 2022 by Rodney Starks
Best customer service goes Enrique, this manager assisted me and explained everything I needed to know. I walked out knowing my due date, bill price, and learned a few things or two. If you go to this store please ask for Manager Enrique.
