Metro by T-Mobile is highly regarded for its exceptional customer service and friendly staff. Customers appreciate the helpfulness of employees like Chris and Saif, who go above and beyond to ensure satisfaction. Saif, in particular, is noted for his patience, respect, and thoroughness in addressing customer needs, even taking the time to diagnose and fix issues with devices. Many reviews highlight the welcoming atmosphere of the store, making it a preferred choice for switching service providers or adding new lines. Customers also commend the staff's ability to assist with account recovery and provide great promotions, such as on tablets. Overall, this location is recommended for anyone seeking reliable phone services and attentive support.
UNDER NEW MANAGEMENT, EXCELLENT CUSTOMER SERVICE 😊
February 2026
They were very helpful. They had all the phones. I was looking at in stock. Any help with everything I was needing
September 2025
Chris helped me out at the Roswell location this evening about 10 minutes before close and he took care of everything until we were sure everything was setup successfully when most would have turned me away. He went above and beyond!
