PetSmart is a large pet supply and services retailer offering a wide selection of products for many types of pets. Select locations provide services like grooming, dog training, boarding, and adoption. Reviews note that the staff, techs, and vet are very professional and helpful, with customer service that can be very pleasing. One customer was very happy with the grooming their dogs received, noting one was completely cleaned. However, the store is described as a big box brick and mortar that is in need of an update, with an odorous interior and cluttered products. The prices are considered a bit high, which is viewed as the cost of convenience. Overall, experiences with services are positive, while the in-store shopping environment receives mixed feedback.
Georgie..was one of the best customer servuce reps at this specific petsmart. They are amazing thoughtful and loving of pets ..if you want great prices and customer service definitely go here.
February 2026
The employee with dark hair that usually works register is amazing! Every time I shop she is very friendly.
February 2025
Remodel of the store cut down on the prescription cat food I need and got rid of the brand I usually use. Placement of items in thenremodel do not make sense. Staff is super nice, hence the higher rating.
