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March 2024 by Senovia Cespedes
Crew was great
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March 2024 by Luis Vega
the lady is very nice. thank you..
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March 2024 by Cliff McManus
Easy move in and out experience.Secure facility climate controlledEntry price is very good but as with all storage facilities will escalate after one year.Overall a good location and competitive price
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January 2024 by poyede06
Customer service after move in was great and facility is clean
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January 2024 by Lisa Smith
extremely easy to access the property and the storage unit was completely clean. Highly recommend the site as it also has an excellent price.
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January 2024 by Sweetest Sinn
I have been renting my storage unit for over 2 years now and the people complaining about the company secretly raising rent is no lie. It’s all true, little ol’ me can’t do anything about it so I just let them continuously take it out of my account automatically each month. Now I will say that moving in was simple, the lady that assisted me was extremely nice and made me feel at ease during the entire process. What more could I ask for? Let’s be honest, for that small storage I have, I would like for my rent to decrease because the amount I’m paying doesn’t match up with the small amount of space I have in that unit.
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October 2023 by LQGchild 4ev
The check-in kiosk is so easy! The person that assisted me was very helpful! I'd forgotten a lock but Public Storage had me covered! They are very friendly and they have impeccable follow through! Thanks for the great experience!
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May 2023 by Ron Cloud
Public Storage is a huge scam, in my opinion, especially with their bait and switch with their pricing scheme. My rent has gone up to close to $500 a month for a 10x25, and it is close to 200% of what they start out as. I'm actively setting up for a complaint to the Public Service Commission.Also, it seems like they got rid of their best asset, a human, at the desk. Now you have a kiosk.Also, every time I go there, the groundskeepers have blown about a shopping bag's worth of leaves, litter, pine needles and other assorted garbage into my unit, from the corners and underneath the door. This is not only annoying, it attracts spiders and mold.Not a good value or experience, and generally a contemptible company running what will hopefully be found to be an ongoing bait and switch scam.
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March 2023 by M B
Not sure how this Public Storage Storage Facility has a 4.9 Review Rating. It has got to be fake reviews.
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January 2023 by Ells Downing
My initial experience was good. Initial set up and rental went smoothly. The on site manger was friendly and for the first few months I didn't have an issue.My first gripe was when not being properly notified of my rent being raised. I was told that I had been sent a letter or an email of which I received neither. I understand rents are raised at times and its in the contract but I was not given proper notice.The single biggest issue I had was the claim that the unit I rented is climate controlled. There is I learned a difference between temperature controlled and climate controlled and public storage needs to be more upfront about that. Georgia is a very humid climate and the unit was regularly over 80 and humid during the summer. I don't know how there isn't mold in every unit. I was not the only tenate with this issue.Other than this, communicating with the company was basically impossible. The only representative I could ever speak with was the property manager who had no real authority or even seemed care to do anything for me. The manager wasn't understanding of my issue and offered no solutions or consessions other than a form to email someone. Not having someone to actually speak with on the phone is the single most important thing to me as far as customer service is concerned. Public storage needs more than an email feedback form. Companies that do this garbage are lazy, greedy and don't really care about their customers.Due to this experience I will not be using your service in the future and I will specifically recommend to others to avoid public storage if at all possible.
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July 2022 by Susan W
Very clean and great customer service from Ebony.
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July 2022 by phillip davis
Great help answer all my questions. Thank you for everything.
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May 2022 by Brenda Star777
I was so excited to meet Kay S. at your Roswell location. My keys were stolen and she was so helpful and instrumental in assisting me with getting my situation resolved. What a great employee who has lots of enthusiasm and caring “desk-side”manner!
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May 2022 by Nick Walters
Ebony helped me out, got the unit fast and with relative ease. Price ain’t to shabby either. Would come back.
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May 2022 by Tammie P.
My unit was wet and ruined expensive artwork in 1 day! My 2 lights also didn't function. I asked for a small portion of my fee to be reimbursed, and that was out of the question! I will never rent here again nor would I recommend this storage facility to anyone who values their possessions! I have spent hundreds of dollars on drying agents to try to keep some of the water at bay, yet I am terrified to see the conditions of my belongings when I move out later this month! RENTER BEWARE!!!
