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February 2024 by Ernest B
I recently had my Audi serviced at Rocco’s and I am super happy with the results, their customer service and price. Given that it is so hard to find a great mechanic shop these days I am glad I found Rocco’s! I would highly recommend using them over any other shop and even the dealer.
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February 2024 by Jewel
Great front desk customer service.
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February 2024 by Carl Fox
Excellent service and communication throughout the repair & maintenance process.
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January 2024 by Buddy Milton
Very professional service Friendly staff, couldn't ask for more. I am a life time customer.
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December 2023 by Vince Bracey
I wish I could give this group more stars. This is the way that customer service should be everywhere! Johnny, Grant, Chris and the rest of the team are the best of the best.I called late in the day asking for a pre-purchase to inspection and these guys found a way to get me in before they closed. They were very thorough with their inspection and made sure I was abreast of every issue with the vehicle. The technicians are very knowledgeable and ensured that I understood everything. I will only take my vehicles here from this point forward!
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December 2023 by Marynna Lindsey Kerce
The best! You can trust Rocco and his team for the best service, value, and quality. Thorough, exceptionally knowledgeable, and reliable. I greatly appreciate their care for my classic car.
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December 2023 by Amber Heidelberg
I had a great experience at Rocco’s. The staff was friendly and service was fast! I would definitely use them again in the future.
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December 2023 by Kristopher Sharp
Great company! I have had service/repair at all of their locations over the years and they really are the best.
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November 2023 by Anis M.
Nice manager, but I can't honestly recommend this place. I took my car here because Mercedes did not have a quick appointment for my needs. It took me a week to attempt fixing the problem, I paid over $3400 and picked up the car only to get stranded 6 miles down the road for the same exact problem. I had to tow the car back to the shop and Uber home at my own expense. The following week I got a completely different diagnosis and was told that it would cost another $3900. I spoke with the manager, and he was apologetic and offered to fix at no additional charge... Then they said the fan radiator is not working and it needs to be replaced it took them 3 additional weeks to install it and finally when they called me to pick up the car and pay for the additional work, I found out that the car is had all kind of lights on and operate on a failsafe mode only. The manager said it was due to corrupted software installed the year prior by Mercedes. Took the car to the dealer, the technician immediately explained the possible culprits' reasons all related to the recent work done. They took the car back and confirmed with pictures that the previous mechanic missed couple of things that triggered the current issues and caused things that needed to be fixed in order to correct the wrong. I called the Manager, back and informed him about the shortcomings, he offered to pay my bill with the dealer, but I turned down the offer as I do not feel comfortable accepting payments and not writing this review.Unless they train their technicians to better diagnose issues and resolve them do not take your car here. The dealer is much better suited to handle mechanical problems in a shorter time and do the work right the first time thus less aggravation.
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September 2023 by Victoria
I was referred to Rocco’s by a co-worker and she spoke so highly of them, i decided to take my 2017 Volkswagen Passat to get work. My car went into the shop on August 11th. I was informed by Kyle of their policy after days of service is completed and the charges that would occur. GOD is so good. Rocco’s garage worked with me and allowed me to do partial payments, (2) and waived the garage fees. I am forever thankful for the grace that was extended. Thank you for being honest mechanics. The only one I trust is my FATHER lol but thank y’all so much
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September 2023 by Levi Pedaggi
Terrible communication, had to call multiple times just to make sure they emailed me an estimate, problem with car was never properly fixed as it was misdiagnosed. Cody seemed to be the only one there who was understanding and wasn’t talking like they were above me, the rest just came off as arrogant and not very enjoyable to talk too. Also when I brought in my car my wheels were in fine condition but taking it back one of my front hubcaps was damaged and eventually came off?? Had no issues with it prior to that unless it had been damaged while being towed. Just take your vehicle somewhere else for a better experience
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September 2023 by steph p.
Do not take your car there! Do not even consider doing any business with these people, you will regret it. The other reviews are not real, they must be friends and relatives because these guys are real good scammers. I made the mistake of sending my son there for repairs and not only did they not do the repairs correctly where I had to get it towed there twice, they never acknowledged their mistakes and continued to charge fir “other” repairs. I don’t believe in coincidence, these guys clearly know what they are doing to scam unsuspecting prey. Brian, Kyle, Cody, all were involved in their scheme but little do they know who I am in the car industry. I will contact the BBB, and the local news network for this story. They should be shut down immediately and I am possibly going to pursue litigation, even if it ends up costing me more than what they stole from my son.Services: General repairs & maintenance
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September 2023 by cyndi pedaggi
Run away!!!!! If I could give this place a 0, I would. Staff is arrogant and has no clue as to what they are doing, except that is when it comes to scamming customers. Kyle, Cody, Brian….useless. Called them to ask if they could work on a 1990 Volvo. Sure, they said. Son took it in advising brakes were soft. Paid for a diagnostic. They claim it was master cylinder so paid almost $1k to repair. After waiting a week for repair, drove it off lot and within miles, brakes go to floor and white smoke. Called them. They said have it towed back. But wait! You were just paid to fix my problem and now I’m stranded and you want me to pay for tow?? We don’t have a tow truck but we will reimburse for the tow. Car is there for another week and want to charge me for another diagnostic. No, fix my damn car that I paid you to do. They then call and say they drove it for 20 miles and nothing wrong.Just soft brakes in those types of cars, so they say. Drive car off lot, again, within miles, brakes to floor, white smoke and hub cap flies off. Have it towed back and we will take a look. By this time, son had enough and decided to sell car as is and had a buyer that paid for a PPI, came to look at car and they would not allow him to see it. Days went by and no report. Staff was rude to buyer and he backed out apologizing for the idiots that we had to deal with. They then determine it’s the calipers and another 4 figures. You’re kidding right? You misdiagnosed the car the first time, had us pay for 2 tows, lost a buyer that paid you over $300 and now you want another chunk of change?! Nah, time to get the BBB involved. So end to story, car never fixed, tows never reimbursed, lost buyer because of incompetent idiots and a mission to make sure you don’t do thisTo the next 19 year old that puts his trust in you to do your job. One word for you all, karma.
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September 2023 by Stephane P.
Do not take your car there! Do not use these people for anything. Their "good" reviews couldn't possibly be real. They scammed my son more than once. Had to get his car towed back twice after just leaving their shop, and each time blamed another issue with his car. Nonsense, I have been in the car industry for 40 years and never seen such shady people, Brian, Cody, Kyle, all are trained to scam you out of your money. I am going to pursue litigation and will let the BBB aware of their tactics. Their location(s) should be shut down immediately
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September 2023 by casmir nwigwe
I'm glad that Rocco's European Garage was able to diagnose the problem with my car and fixed it in a timely manner, but it was pricey. I went to European Cars in Duluth first, but I was disappointed because they were not sure exactly what was wrong with the car, and I have to make several trips back them without getting my car fixed.Service: General repairs & maintenance
