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November 2023 by Rin Smithson
Great service, timely and most of all HONEST folks. Car repairs, especially transmissions, can be costly and, to be honest, hard to find good, Ole Honest folks these days. Well I personally know 1st hand this place is the real deal. Then, if all that wasn't good enough, their estimate was more than the actual cost of the rebuild. I will trust no one more than these folks at Roswell Transmission.
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July 2023 by Joseph Loredo
I was impressed with the exceptional service I received from Garry. I needed my transmission re programmed, and with all the shops I called in the area no one was willing to help me but this one did. Thank you so much for helping me out, and I will definitely be coming back.
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June 2023 by George Mcgruff
Gary has some issue going on over there. He will lie as long as you let him lie to you. He will keep your car for as long as you let him making excuse after excuse. He will waste all of your time. The constant lies are laughable. I don’t know how he’s lasting there as a mechanic. Absolutely disgraceful
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June 2023 by Maria Sostre
After 14 years, the transmission on my beloved Mini Cooper failed, and I did not want to part with it. I'm writing this review because it's been over three months since I had a new transmission rebuilt by Gary and his team and I'm pleased with the quality of the work and how my car drives. As a woman, I'm always concerned about being taken advantage of by car mechanics, but from the beginning, Gary made me feel safe and protected. If you are looking for a business that is trustworthy, professional, knowledgeable, and experienced then I highly recommend Roswell Transmission without reservation. Thank you for allowing me to enjoy my car no doubt for many years to come!Service: Transmission replacement
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June 2023 by Michael Gricus
Roswell Transmission was the 4th mechanic to look at my 2004 Acura MDX. The first three mechanics (including two from the Acura dealership) all agreed that the transmission needed to be replaced. Roswell Transmission looked at it and said the transmission was fine but that two engine mounts needed to be replaced. They were right, after the engine mounts were changed it was back to running great. I appreciate Gary and Roswell Transmission taking to time to figure out what the actual issue was and getting it fixed.Service: Transmission repair
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May 2023 by William Rodriguez
Seriously great guys and great service. Gary and team did a fantastic job getting our car operational. I will say, we had to call the first few days to make sure everything was on schedule (they seem very busy!), But after that it was smooth sailing. Thankful for them and the team.
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April 2023 by Doug
Great knowledgeable technicians. Gary is a wonderful person to work with.
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December 2022 by Cathy R.
Gary and his crew are fantastic. They are honest, reliable, knowledgeable people and I highly recommend Roswell Transmission for all of your automotive needs!!
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October 2022 by Russell Wells
Place is unorganized, have cars everywhere. Their mechanic Josh says he spends about 2hrs a day just playing "musical cars." Anyways, dropped my truck off and it sat there for 3 weeks and all they did was move it a couple times. Gary has too much going on.I was not in a hurry and told him this, but none of the timetables we discussed were followed through with.Gary wasted 3 weeks of my time.
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February 2022 by M R
Gary is very honest and saved me a lot of money. He took the time to explain the issues in clear, easy to understand terms. His prices are very fair and he will let you know if a service is not needed. If I have another issue, I’ll got to Roswell Transmission and Car Care. I’ll never go back to the Nissan Stealership.Service: Transmission
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September 2021 by Fx Stt
Very good place to go.
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June 2021 by jazzdrummer1000
Great repair shop.After reading several reviews I decided to give Roswell Transmission a call to get my 750li BMW transmission repaired. I usually don't write reviews but I felt compelled to share my experience with Roswell Transmission Repair.The dealership quote was ridiculously overpriced and I wanted a transmission specialist to perform the work. After talking with Gary for about 30 minutes I decided to go with his services. I explained to him i needed my car ready and working on a certain date because I had business in florida. He agreed that he could have it fixed and running in good shape. I paid $170.00 in diagnostics fees to the dealership and it was not accurate. Gary diagnosed the problem replaced the parts on my transmission , discovered some other problems that i thought was suspect because the dealership told me it was another problem that needed to be repaired. I later found out thru Gary they were incorrect. They told me i needed a valley coolant pan and the problem was the water pump. I argued wth Gary and told him I didn't need a water pump because I had just replaced the pump two years ago. I don't know what happened but he replaced it anyway. I went in for a transmission repair and there were other issues popping up and i said this guy is trying the old bait and switch trick. I was not happy with that and I needed my vehicle back , but I waited patiently. They were busy.He told me I needed to replace the sensor on the lower hose and I didn't need a hose as the dealership suggested along with some other things. Bottom line is this .. I had a wonderful experience with Roswell Transmission. They saved me a lot of money and after paying a bit more than I originally anticipated, which was significantly lower that the dealership, I was very impressed with their work. My wife and I went home , put our luggage in the car and drove to Miami Florida. The car ran like it was brand new. No leaks period. I have since put over 5k miles on the car in less that 40 days and it still runs better than it did before. Gary advised me to let him keep it additional day before giving it back to me and I'm glad i listened to him.His top mechanic Josh worked on my vehicle and he is very familiar with those bimmers. I'm going back . I live in Stone Mountain but I will drive or have my vehicle towed if needed to Roswell Transmission Shop. They have a new customer. My new mechanic is Josh. Good service..... Down to earth folks. You just have to be patient at times but they take pride in their work and Gary is a really knowledgable guy. He's not out there to rip you off. He may cuss at time but he has christian values. They just don't do transmissions and they offer warranties with their work and products. I'm very happy with my experience.Services: Oil change
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May 2021 by Mary Green
I called this shop to find out the cost of an AC repair and spoke with someone who was very nice. The shop is in my neighborhood so I went by to schedule an appointment. The Man Behind the Counter, whether the employer himself or an employee, did not even acknowledge me. He was in conversation with a customer on something that had nothing to do with cars. I was embarrassed waiting so long just to be acknowledged. I decided to leave and walked out the door. No attempt was made to say to me "Oh, I'm sorry, how can I help you?" I don't know what I did to be treated that way. I will not go there again.I am not one to write reviews but I've never been treated as if I was invisible, not even being acknowledged, never mind asking me what my car issue was.
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January 2021 by Lilika Tolbert
WORST COMPANY EVER! It took more than one month to get my car back and they charged $500 more than we discussed constantly. This is the story. We chose this company because they said it took about 3-5 business days to repair the transmission and it will cost between $2,500-$2,800 which is cheaper than any other company I talked with. They got my car 1 week before Christmas, so after one whole week I called Gary to ask if it was ready but it wasn’t so I gave them another week(while being respectful & understanding the whole time). After waiting another week I called them again and besides of telling me my vehicle is finished they asked me questions such as why the car broke down, if it made a sound, etc. those were questions they should've asked me beforehand and I realized they haven’t started on the car yet. When they told me the transmission was completely burned I asked to make sure the price was still the same and they said it was. Another week went by so I proceeded to call them once again. Gary explained how they had to order new part for the car which should come in the same day but it came in 2 days later and when it did arrive they told me the wrong part came in. He made so many excuses on why it wasn’t finished yet and expected me to be okay with it but no excuses were valid to have my car for so long. 3 or 4 days later they said the car is fixed but they have to test drive it before I come pick it up. Next day they said it was leaking,(didn’t explain to me what was leaking) so they had to fix it and they should be done by 2:30 the next day. Next day I called but the car was still not ready for pick up! I finally got my car back January 22th and they charged me $3,312. I tried to save money but I endedUp spending more on money and time. I had to use Lyft multiple times to work because of the unfulfilled promises the owner Gary made to me. If he wasn't unable to do the car for whatever reason then it would’ve been completely fine I would’ve went to another company who would have been more professional and communicated better with me. Gary would also say he would call me back in 30 minutes but wouldn’t call the rest of the day. I gave them plenty of time, and I always treated them with kindness but I was taken advantage for that. I will be contacting a better business bureau to let you people know about this ridiculous company. Save your money and time by going somewhere else, best of wishes
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December 2020 by George Washington
Great customer service..
