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February 2024 by Tracey C
Excellent customer service and quick.
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January 2024 by Matt C
I've been to 4 stores in this area... this was the only helpful store. I recommend this location to anyone asking about my service. I first came here to check on the home internet service, questions, lots of questions haha walked out the door with a device ? I've had the internet service for around a year now, no complaints at all..If you have questions, this location will take the time to answer them. All the "other" locations are rushy or seem annoyed that you walked thru the door.... just my experiences
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November 2023 by Kijuana Compton Marks
The staff was pleasant personable patient and helpful
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September 2023 by Clarke Eads
I went for a new iPad and Taliya helped me with everything! She was very thorough and patient..and lord knows I ask a lot of questions! She was very polite and set my sons new iPad up and everything!! The whole process was quick and painless and I left with an understanding of my purchase. The store was very clean and her coworkers were friendly as well. This is a great T-Mobile store!
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September 2023 by Middle GA Locksmith Service
I went into this store dealing with a pretty difficult situation that I wont go into here, but it has been an issue since July and noone at customer service/care could help me over the phone.When I showed up to this location, I was a lost customer. My intent was to leave there and never deal with TM again.Long story short, the staff at this location saved me as a customer and then some. I only had to explain my situation one time, and they were ALL OVER IT. Wish I could give more than 5 stars. Way to go, TM!
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May 2023 by Tammye B /Conquer N Care
Greatest customer service I have received I'm a while. I upgraded my phone, and the young lady guided me all the way to the end
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May 2023 by Daronda Cunningham
I have been with T-Mobile for 18 years, the customer service has gone downhill. I ordered a phone ,and confirmed the address prior to ending the call and the phone was still shipped to the wrong address. I made several phone calls to TMobile trying to get this issue resolved and no one had any remorse. Instead they tried to justify the numerous errors that have been made.
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May 2023 by Chris Ladd
Helpful, knowledgeable staff and a clean, comfortable store.
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March 2023 by Michael D Roy
Poor customer service, when crossing over from SPRINT - T-mobile ;-(Leaving after almost 24 years (July 1999)Sadly they don't CARE!
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March 2023 by Shirley Hudspeth
Dave H. was very helpful in putting my life back together. My phone got destroyed by water. I thought my life was over. Never realized all the information we rely on in our phone. Dave sat patiently and helped me restore all my information. I left the store with a big smile on my face.
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March 2023 by Esther Mwaura
I remember walking in to the store not knowing what to expect. This was my second T-Mobile store after having a very unpleasant visit in the first one where the ladies that I met, lacked good customer service for lack of better words. I really needed to buy my gadgets that day if possible. As I opened the door to my second store visit, I was surprised to hear a very friendly voice greeting me as he approached me, which was great because in my mind I was like, okay great, he’s ready to help me . This particular man was none other than Dave Herbst, first of all, big up to you Dave!. You were very helpful to me and more so great customer service from you.Dave was keen to listen and understand my needs for the specific items that I needed to purchase. He promoted a very warm, positive and friendly environment for me to conclude doing my purchase there. Dave was kind enough to see that I was satisfied with my purchase and went out and beyond to see to that even after I received my items as he helped me with all the set ups.I’m currently enjoying my iPhone and iPad.Thanks Dave for your professionalism, patience and people_first attitude.Kudos to you!
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March 2023 by Ty Will
I went in the store frustrated and left out laughing. The team is awesome. They took care of my issue with a smile and complete professionalism. They provide the best customer service.
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March 2023 by jose vargas
David Herbst was great he helped us out with our upgrades and getting new lines added. Definitely recommend.
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March 2023 by Jacob Webb
Tisha the manager here is awsome! She is always going above beyond the call. She always remembers me by name.
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February 2023 by J L
Lady with 20 inch nails was scratching my phone with her nails. Dishonest and unpleasant.
