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September 2023 by Shawn Wright
This has been the most difficult bank to work with on a small business account. Their customer service people provide different answers and requirement instructions, then ask you to go into a branch, and the branch then contradicts them. This is twice now after spending a total of 3 hours on the phone at various times in two phone calls. They also tell you that a law requires people to do certain things like be added to an account only in a branch. This isn't a law if people can be validated. They are not friendly either in any interaction I've had.I will be moving our small business account as soon as prudent.
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September 2023 by Debbie Carlson
Customer service sucks. Never get my calls returned. Bankers continue to sit at their desks and look busy even though they know you are sitting in the lobby waiting to be served
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July 2023 by amanda brackett
They never answer the phone. Ever.
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May 2022 by Gary Baum (Buzz Baum)
I had the occasion to work with Christopher Vadnais in setting up a new account and handling some related details including a safety deposit box . This man was outstanding in his handling of a rather complicated account and was very pleasant and knowledgeable in how things were handled. Being a retired president and/or vice president of several major corporations in the US I would say that Vadnais is a rare employee. You are lucky to have him. Gary A, Baum.
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March 2022 by Sara Watson
This is the best Truist location I have ever been to. The entire staff is so friendly and helpful.
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January 2022 by Jill Valderrama
Horrible Customer Service!!! Rude and lazy employees who refused to take 10 EE Savings Bonds for Deposit because "it takes too long." I even had made an appointment a week early so they knew I was coming. Wendy was extremely unfriendly and impolite. I worked in a bank for 15 years and it doesn't take that long to redeem bonds. She just didn't want to do and has a poor work ethic. Seriously, it could've been done in 20 minutes tops! Wells Fargo did it in 15 min!
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June 2021 by Jillypooh V
Horrible Customer Service!!! Rude and lazy employees who refused to take 10 EE Savings Bonds for Deposit because "it takes too long." I even had made an appointment a week early so they knew I was coming. Wendy was extremely unfriendly and impolite. I worked in a bank for 15 years and it doesn't take that long to redeem bonds. She just didn't want to do and has a poor work ethic. Seriously, it could've been done in 20 minutes tops! Wells Fargo did it in 15 min!
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June 2021 by Jill V.
The worse customer service ever experienced. After making an appointment a week ago, and waiting in the lobby for 25 minutes (with no eye contact or nod of recognition) I was told that they had 2 people out sick so they couldn't help me with my 10 EE savings bond because it "takes too long." I will also say by this time NO customers were waiting for help so she (Wendy) had nothing to do! Wendy was unapologetic, unfriendly and rude! Sad that this lady has no idea what a good work ethic is. Comes down to she was lazy and unwilling to help a customer
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July 2020 by Elizabeth Roth
Terrible service! Would give zero stars but that is not an option!
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December 2019 by Leanne F.
Rude rude rude!! Waited an hour only for the banker to say she can't help with setting up my teenager with an account. Been a member for over 50 years. DONE!! Bank of America here I come!!
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June 2019 by no flex
Pros: the branch was clean and had good lighting
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March 2019 by Julie Hunter
While attempting to make a deposit at your ATM, it decided to reboot. Thankfully, I was able to retrieve my debit card but now instead of having my funds today (as usual), I've just been informed that it may take up to 10 business days (for a total of 17 days since I made the deposit). Upgrade your equipment and stop inconveniencing your customers.
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June 2017 by Gayle Zibilich
Very friendly and helpful...never any long lines....
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February 2017 by Matthew Hawks
Decent customer service, but the one up the street in publix is way better.
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September 2014 by Glen Brown
What's the point in this bank? Quarter mile up the road is another Suntrust that actually has open hours that work. There are other reasons I give 1 star, the fact they have the most horrible hours is just the start
