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October 2022 by Not Sure
This company and their products are terrible! They literally could not design a back end to be less user friendly and I hold IT certifications. Even basic end user functions don't work and support can't figure it out. I switched and all my 2 years of problems went awat. Go with Avaya, TRUST ME!
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October 2021 by Kevin Christopher
Their initial install and configuration is great the staff are professional and easy to deal with. Then comes support. It is a very Nickle and dime operation that requires multiple calls, emails, and remote sessions. All while charging you top dollar for everything. I still have outstanding issues for 2 years that were never resolved. Every time you generate a help ticket it costs money. If you can't 100% mange one of their systems yourself do not buy!
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October 2020 by Jay
Great experience using Vertical from start to finish. My business had outgrown its 20yo phone system and were looking for a hosted solution for 2 locations. A google search uncovered a number of players in the industry but Vertical offered a front to back experience with multiple vendor lines to choose from. Implementation was quick and painless and the pricing and support perfectly fit our needs and budget. A+ to the team!
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October 2020 by Tom Hughes
Simply put, Vertical is amazing! I have worked together with them on several projects for different clients over the years. They have ALWAYS made me look good, and I wouldn't hesitate to recommend them. They are my go-to company for business communications.
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October 2019 by Rob F
Overcharge you for anything they can. Beware.
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October 2018 by Alyce Keener
They promise lots, but if you have a problem it could take them days to get back to you. Their customer support is bad and all the features they say we could do - aren't there. Very disappointing.
