-
December 2023 by Jay M.
Been banking with WF for over a decade, account never been overdrawn, negative or anything like that. Get decent direct deposit weekly. never had any problems until scammers hacked my account. I took all necessary steps in order to recover the money that had been taken. it's clearly fraud and they refuse to reimburse me. filed police reports etc... denied my claim twice. saying I authorized it . Saw a story on the news an older couple was scammed out of 15,000 and WF refused to give them their money back saying they authorized it. mine was a little over 7,000 . why don't they have their customers back??? so to say I'm highly disappointed is a understatement!!! I would never recommend WF for anyone they treat their customers like CRAP!!!
-
September 2022 by Temp Atlanta
Useless Bank. The branch is closed without any proper notice to customers over email / letters. Also, no guidelines on how to access the safe deposit box if the branch is closed temporarily. Contact Center does not have information as well.
-
September 2022 by Ask Eleanor, LLP
Trainers and reviewing with each personnel guided in response, to outside parkers, is a great rated at this location.
-
May 2022 by Cassandra L (cassie81)
Only 2 bankers, the teller couldnt assist me. Most understaffed Wells Fargo I've been to. Not even a manager in sight.
-
October 2021 by Adam H.
Just moved from Los Angeles to Roswell and banked with Wells Fargo for 10 years. Changed recently though due to mortgage purposes and their direct deposit policies. Heading to Cabo for a mini break and decided to get some singles, so thought I'd go to the local bank. Haha. Nope! They don't change cash for anyone without an account. They said they may not have enough singles either. Haha. What a joke. My wife and I were contemplating getting another bank account in the area, but I'll NEVER go to this bank again. Terrible first impression. I guess that's what you get when your staff are possibly underpaid. I'm pretty sure that every bank has singles galore just sitting there Anyway, no worries.
-
September 2021 by Lily Rimola-Lewis
I went in this morning in the attempt to close out an account. I was informed there was nobody there that could assist. A teller STEPHANIE, who by the way is a MANAGER attempted to help and finally after arguing with me she suggested to transfer the remaining funds in the account I wanted to close to another. What I still can't wrap my head around is that a MANAGER a MANAGER could not assist me with closing out an account. All she was able to do was transfer the balance from one account to another and said I would have to call on Monday and finish the process of closing the account over the phone. Like really why have a branch MANAGER if she/he can't help a customer. Worst experience ever!I DO NOT recommend this branch!!! The Branch on Crababpple is so much nicer and customer friendly than the one on Mansell Oaks Plaza Shopping Center in Roswell, GA (which by the way is closed on Saturdays)
-
April 2021 by Kelley Clausen
Today 4/24 after discovering the branch I usually use King Rd no longer has drive up without any notification to me, I went to the branch on Alpharetta Hwy and Mansell Rd. I waited 35 minutes in the drive through lane. Two cars ahead of me was a customer who was allowed to make multiple transactions which took 22 minutes. I don’t know if you are understaffed or very inefficient but that is an unacceptable amount of time to be in a drive through!
-
April 2021 by KidCancer
Never bank here they will rob you of ur own money DONT BANK HERE DO NOT BANK HERE THEY STEAL UR OWN MONEY
-
April 2021 by Dorothy Williams
Great customer services! Love this Bank!!
-
February 2021 by Sarah Beth Wilson
I go here to make deposits often and always have a great experience with the caring staff. Thank you for all you do!!
-
October 2020 by Isis Robles
All my experiences has been positive with this location. I love how they always make sure I understand everything and how the transactions are processed.
-
May 2020 by Scott L.
So I've been banking in some form with Wells Fargo/Wachovia for over 2-decades. Today I went to this branch office to address an overdraft charge that I incurred because I transferred funds from one account to another after receiving bogus emails that appeared to be from Amazon and Microsoft saying that I purchased over $900 in "stuff." I tried to call Wells Fargo before moving the funds but of course the wait time was over 30-minutes. Low and behold a transaction posted after I moved the funds and I went over my balance about $13. When I noticed that I moved funds back but the next day I saw a $35 overdraft fee. I brought the two bogus emails with me to plead my case to reverse the overdraft fee but of course the lobby was closed do to COVID-19, I get it. So I proceeded to the drive thru and the teller (Sawyer), who was very understanding said he'd need to talk to a banker. Apparently they were too busy and I was told that they would direct me to call the 800# anyway but that I could make an appointment if I wanted, RRALLY? So I tried the 800 number again, waited and ultimately the person said the best she could to was credit me 75% . 75% of something is better than 100% of nothing but it's very frustrating that when someone takes the time to go to a bank in person that they don't help and refer you to an 800# that has an extensive wait time. Of course Wells Fargo has a history of sticking it to their customers so shame on me, I should have seen this coming. Any wonder why people hate banks?
-
April 2020 by Mohamed Alqadre
The treatment at the time of the crisis is very, very bad. You did not observe any conditions that happen at this time. You are the worst bank in America.
-
March 2020 by Christy Smith
Worst Wells Fargo I have ever been to. Especially the lady in the drive through window! Not only was she rude, but I had to wait way longer than I should have just to be treated poorly.
-
February 2020 by Karol Fong
Very bad attention, zero empathy with the customer service staff seems that they were not comfortable serving their customers.
