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February 2025 by S B
Answer your phone.
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February 2025 by Arezu atefi
I have been a long-time customer of Wells Fargo Bank, but the Old Alabama branch, managed by Ms. Sheida Samimi, stands out for its exceptional service. Her professionalism, dedication, and attention to detail made my banking experience smooth and efficient.
Ms. Sheida’s commitment to customer service is the main reason I remain with Wells Fargo. I sincerely appreciate her outstanding support and dedication.
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November 2024 by Cesar Estevez
Came in to open a business account, none of the bankers had a client at their desk but somehow they were too busy to be able to help me. I have been a banker myself and I know the drill. At least they will not have to wonder why the bank keeps failing.
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May 2024 by Cami Mclelland
This place sucks. Yonka, is fine but so slow. This one teller just sits there and tells us to “be patient” while he does absolutely nothing. Another lady pointed out how ridiculous it is that Wells Fargo charges $10 fees for a check and I agreed it was stupid. The lazy guy said we can file complaints if needed…. Currently exploring other banks like Chase to get out of how poor Wells Fargo is
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December 2023 by Don E
Upon entering the bank, I observed a short line with only two customers ahead of me. However, I noticed that only one out of the two tellers was occupied (Anita). After waiting for a few minutes, Mac (Branch Manager, I believe) informed us that the second teller, Yonka, was logging in and would assist us shortly. He apologized for the wait, and I expressed gratitude for the communication, highlighting the importance of not being ignored in such situations.Once Yonka logged in, I was assisted by Anita. However, two significant issues arose during the transaction. Firstly, despite initially planning to perform a mobile deposit, I decided to cash the check in person. I inquired with Anita if non-account holders could cash checks, and she affirmed, stating that I needed to provide two forms of ID. Unfortunately, she failed to mention a $7.50 charge for cashing the check, which I discovered only after receiving my funds. While this fee may not be financially burdensome, it raised concerns about the potential impact on someone needing every dollar of their check.Upon questioning Anita about the omission, she acknowledged not informing me initially and apologized for the oversight. The second issue arose when Anita asked about the reason for the check amount (Did you sell a car?), presumably due to it being a business account transaction. I chose not to disclose the details, considering it a personal matter outside the scope of this banking transaction. I found such inquiries inappropriate, especially as I am not a frequent customer/account holder.Despite these concerns, the transaction took 10-15 minutes due to established policies, which I understood and accepted. Mac intervened on two occasions to approve the transaction, expressing gratitude for my service as he observed my retired army veteran hat. Overall, despite the initial hiccups, the experience was pleasant.
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November 2023 by sydney anderson
This bank has the BEST customer service ever. I visit regularly and every time I feel welcomed. I get in and out super quickly too. One of the tellers, Jodi is so incredibly kind!
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November 2023 by Scott B.
As you can see from the other reviews, this place is horrible. I've had decent service from other locations, not great, but decent, this location has no idea what they are doing. From the manager to the personal banking associates, they don't know how to work within their own system! Either they are hiring VERY lazy associates (which I believe is the case) or they don't train them. Either way, go to another bank, like I did...
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June 2023 by Felipe Gonzalez Pachecano
Poor service
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June 2023 by David Miller
Good personal service.
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December 2022 by Elizabeth Flores
We had a appointment,, they cancelled without me knowing they did 2 times
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September 2022 by Ask Eleanor, LLP
Taking a great day to say yes and many smiles to joining long years. 10 years of volume customers and businesses. Good escrow growth is all the firsts in wows of my experiences.
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September 2022 by Ethan Regateiro
staff is very well trained in phone repair lol saved my day
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August 2022 by Umair Azhar
Amreeta is passive aggressive and turned us away.
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June 2022 by Vanelucci Lopez B
Good afternoon to the Latin staff who are close to these bank facilities, I recommend Miss Fátima, she is super professional, attentive and helps with all the problems you have. She is 100/100 recommended.
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December 2021 by James Lewis
Parvin was amazing and friendly! Great customer service, exactly what I would expect when I walk into a business. Even though it was a quick transaction, thank you for your service and smile (even behind the mask), Parvin!
